Machine Learning 2. May 19th 2018. Data Driven Innovation 2018. Engineering Department, university of Roma Tre

1. AI for process automation: use cases from
healthcare insurance
Data Driven Innovation 2018, Roma

2. Mission
Leithà is a factory which develops, through agile, data-intensive solutions, applications
or components of applications, with the goal to
• preserve, extract value from, enrich the data assets of the Unipol Group
• gain and maintain competitive advantage
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3. Skill-set: Algorithms and Applications
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Data Science
• Data mining
• Process mining
• Graph mining
• Text mining
• Big Data
• Machine Learning
• Image processing
• Natural Language Processing
• Artificial Intelligence
Computer Science
• Data Engineering
• Software Engineering
• High Performance Computing
• Big Data architectures
• IoT
• Signal processing
• Software embedded
• Mobile
• User eXperience

4. Project portfolio
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• Insurance premiums
• Purchase propensity algorithms
• Fraud analytics and claims management instruments
• Telematics claims
• Nat-cat modeling for insurance and re-insurance
• Machine Learning / AI for process automation

5. AI for process automation: the «hurdle» of unstructured
data
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► Calculations can be performed on any kind of digital data
Structured data ≈
Numbers => calculations
Labels => filters{
Unstructured data: text

6. AI for process automation: use cases from healthcare
insurance
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► Goal: across multiple touchpoints / processes, understand medical services and
diseases and match to a list of available medical services for certain diseases
Issue #1: many different ways
 word2vec
• Mapping of words on vectors
• Prediction of «in-between» word
• Sum-preserving mapping
Issue #2: highly technical domain
 trial and error…
• Wikipedia
• Medical dictionaries
• Company-specific data

7. 7
Deploy… or die!
• Implementation of matching algorithms as services
• Services integrated in website and mobile app, to provide auto-completion suggestions
• Services integrated in web-app to support the process of new clinics entering the network
• Services integrated in «virtual agent»
The road to fully unlock the potential of Data Science…
.ppt  analysis on static datasets  PoC  working prototype  Production!!!× × ××