Darshana D Patil

Darshana Dinesh Patil
Email: darshana.patil@tcs.com
Contact – 9821209550 (M)
EXPERIENCE (summary)
 Total 13 years of experience in IT Industry with technological background ofOracle PLSQL, SFDC and JAVA.
More than 7 years of experience in Project Managementand Service Delivery Managementin handling variety of
projects such as Application Development& Maintenance , Quality and Compliance Services,and related
Application ManagementServices.At present,engaged in RegulatoryCompliance AssessmentService area of
Hospira a Pfizer Company.
Currently working with Tata ConsultancyServices Ltd. as a Validation Program Manager
 Technical Expertise:
 CSV – Computer System Validation
 Oracle SQL*PLUS,PL/SQL
 Performance Tuning
 Unix Shell Scripts
 SFDC
Qualifications:
Degree and Date Institute Specialization
Bachelor of Engineering
Passed in 1998 1st
division
with 68% marks
Mumbai University –
Bharati Vidyapeeth
Computer Engineering
Diploma ofEngineering
Passed in 1995
Mumbai University –
VESP Chembur
Computer Technology
Professional Memberships / Certifications
Professional Certification Date Certified
APGDST from NCST, Mumbai 2000
Courses / Workshops attended:
 Undergone Computer System validation,GAMP5 and CFR Part 11 trainings in July 2015.
 Undergone Life science IOT (Internet of Things),Clinical Data Management Overview, Pharmacovigilance
Overview, RegulatoryIT Compliance Overview, LIMS Overview.
 Undergone SalesForce.com Training from SFDC,Mumbai in 2007 and SFDC Level 2 certified.
 Undergone PEGA Training from in TCS in 2014.
 Undergone Effective Communication training in TCS.
 Undergone Six Sigma Training in TCS.
Award Details:
Professional Certification Date Certified
BestTeam 2012
Project Experience:

Title Client Software/Tools Used Role Duration
Hospira a Pfizer Company
Hospira a
Pfizer
Company
HPQC, SAP Solman
Project Manager
Validation lead
Offshore Support
Lead
Jul’15 – Till Date
GTMS Channels - CSAPP Cisco Inc. Oracle 10g,Java/J2EE Program Manager Oct’11 – Jun’15
Account Planning APBI Cisco Inc.
Oracle 10g,Java/J2EE.
SFDC
Project Manager Oct ’10 – Oct’11
Business Architecture
forecasting
Cisco Inc. Oracle 9I, SFDC Project Manager Dec ’09 – Oct ’10
SFDC – Data Hub Migration Cisco Inc. Oracle 9I, SFDC Project Leader Dec ’05 – Jul ‘08
CRM – Call Registration
System
Loop Mobile Oracle 8I , Centura , VB Module Lead Jul ’01 – Dec ‘05
Info and Service Activation
on SMS
Loop Mobile Oracle 8I , Pro C Module Lead Jul’02 - Dec’05
Advertise & News Panel (In
house)
Paramount
Technologies
VC++ Team Member Feb’00 – Jul-01
Assignments:
1)
Project Title : Hospira Applications.
Client : Hospira a Pfizer Company., USA
Organization : Tata Consultancy Services Limited
Duration : Jul ’15 – Till date
Location : Mumbai, India
Project Description:
Hospira is a global specialtypharmaceutical and medication deliverycompanydriven by its vision of
Advancing Wellness™,by improving patientand caregiver safety while reducing healthcare costs.
CurrentSQA organization covers GxP applications onlyand involvementis limited to Project Lifecycle and
SQA activities at the Operations (Support) are handled by a separate team based outofLexington – KY. With
introduction of this project,following expectations will be fulfilled:
Replace or modify the current SDLC to align with Industry standards
Decide to have SDLC framework at the application level and/or modifythe current SDLC to include
Operations in the scope ofSQA.
Understand the feasibilityto include Non-GxP and SOX in scope for SQA organization,OR have a separate
process/team for these applications
Transform the current structure and include following roles:
Quality Service Representative (QSR)
Validation Lead (VL)
Validation Analyst (VA)
Role:

1) Working as a Project Manager for a 10 member validation team.
2) Also working as SupportLead and validation lead from offshore.
3) Co-ordinating with the clienton weekly status reporting and supportlead activities.
Responsibilities:
 Validation of the computer system starting from preparation of Quality System Assessment, Business
Process Definition ,SRD, Gap Analysis,Risk Assessment,Mitigation Plan document,TraceabilityMatrix,
IQ, OQ & PQ Protocol, Unit , Integration and System Functional Testing documentand Validation Summary
Reportas per the Hospira SOPs.
 Diversified experience in Validation Methodologies,Quality Assurance,ProjectManagementand Data
Analytics in Pharmaceutical Industrywith a strong background in performing Computer System Validation.
 Experience in providing Quality and Compliance guidance for Regulated and non-regulated ITApplications
during Software DevelopmentLife Cycle. Help in performing Periodic Review ofIT applications to ensure
that the system is maintaining the controlled state achieved at deployment. Review / Approve / Reject
Requestfor Change Record that impacts regulated /compliance Configuration Items or Assets.Performing
Risk Assessmentfor the IT solutions and requirements,and describing the procedure for performing a risk-
based approach to requirements definition,design, and build and verification activities.
 Managing and planning the work at offshore
 Perform and guide the Support Activities.
 Handling operational tasks (Resourcing,Internal Ops/SMR reviews,Monthly clientbilling,Team goal
setting/evaluation,Interaction with DEG etc.)
2)
Project Title : Channels Certification and Specialization Application (CSAPP) and On Boarding Tools.
Client : Cisco Inc., USA
Duration : Oct ’11 – Jun’15
CSAPP application ofCisco Systems allows the new and existing registered partners to manage their
qualifications.Partner can apply for qualifications and also can renew their qualifications.The admin can review those
applications for their approval through this application.
Partners get many benefits, if they are certified by Cisco systems. Some of them are shown below.
 Product Discounts
 Branding as a Cisco certified partner
 Access to Cisco partner E-learning connection
 Invitations to Cisco sponsored partner events etc.
The new partner companies mustgo through a registration process before being able to apply for
certifications and specializations.Partners maintain all their information in PSS tool.
CSApp has the following components:
 Certification Application
 Specialization application
 Geography Selection
 Status
 Documentmanagement
Certification and specializations are awarded bycountry/country group.
Role:
4) Working as a Program Manager for a 45 member developmentteam.
5) Co-ordinating with the clienton daily status reporting including developmentplanning.

Responsibilities:
 Planning the quarterly project budgetwith client
 Preparing and executing the projectplan for quarterly and monthlyreleases.
setting/evaluation,Interaction with DEG etc.)
 Managing/mitigating the projectrisks
 Quarterly Business Reviews with client
 Writing projectproposals (RFPs)
3)
Project Title : Account Planning and Business Intelligence - APBI (TAP)
Duration : Oct ’10 – Oct ’11
Account planning program is an importantprojectthrough which Cisco helps AM’s and sales persons to manage the
Transformational accounts in a better ways. This program is used to build strong customer relationship which will lead
to future business for Cisco.
Role:
1) Working as a Project Manager for the developmentteam of 15 team members.
2) Co-ordinating with the clienton daily / weekly status reporting including developmentplanning.
Responsibilities:
 Designing the BE architecture for the projectdevelopment
 Preparing and executing the projectplan for monthly releases.
 Guiding the team members in resolving the technical challenges faced.
setting/evaluation etc.)
4)
Project Title : Business Architecture Forecasting
Duration : Dec ’09 – Oct ’10
BA Forecasting is the automation of Opportunity Managementand ForecastProcess for all the CISCO Architectures
Globally.
Forecasting is Siebel-based Sales capability and not a direct downstream of Opportunity but a direct counterpart to
Lead to Order - Opportunity Management System.
Detaching Forecasting from Siebel willenablethe final push offlegacySiebel platform and laythe foundation for critical
ISP delivery of Selling Stages, etc.

Opty SOR is a CISCO customised database which is made to replace Siebel and SFDC tables and is an upstream to
a large number of CISCO applications.
Role:
1) Working as a Project Manager for the SCRUM developmentteam of11 team members.
2) Co-ordinating with the clienton daily / weekly status reporting including developmentplanning.
Responsibilities:
 Designing the BE architecture for the projectdevelopment
 Involved in planning SCRUMsprintdevelopment
 Guiding the team members in resolving the technical challenges faced.
setting/evaluation etc.)
5)
Project Title : SFDC Data Hub Migration
Duration : Dec ’05 – Dec ’09
Data Hub Migration is the process of migration of data from various systems like (OMF, STT) to SFDC.
Role:
1) To work as a Project Leader for the offshore team.
2) I led a team of 6 team members to deliver the assigned deliverables with bestqualityand within the defined
timelines.
Responsibilities:
 Inducting the new project team members about the project information and train them.
 Assigning the tasks to the team members.
 Interacting with the client to know about their requirements and update them on the progress/issues on the
work performed at IDC, offshore.
 Guiding the team members functionally and technically to successfully complete the tasks.
 Involved in code build using advanced features in Oracle PL/SQL like collections,bulk collect,objectoriented
programming etc.
 Effectively reviewing the artifacts such as technical design, unit test plan, build developed by the team
members. Raise the review defects in such artifacts, if any.
 Coordinating regular CAmeetings to find out the root cause of similar type of defects and means ofresolving
the same.
 Preparing the weekly status reports, metrics reports, DAG reports etc and submit it to senior management.
 Involved in creating reusable assets for the project/capability.
 Uploading the metrics measures in Engagement Dashboard on a weekly basis.
 Attending the project audits for various reviews like SQA.
 Setting the performance goal objectives for the team members
 Completing the mid year and annual appraisals for the team members
6)

Project Title : CRM – Call Registration System
Client : Internal Project of Loop Mobile
Organization : Loop mobile
Duration : Jul ’01 – Dec ’05
It is software developed for Customer Care executives, to help them support subscribers calling for enquiries,
complaints, service requests by registering & taking necessary action through this software.
Role:
I as a team member was involved in the end to end enhancementofthe application including the analysis,des ign,
testing,implementation,user supportand documentation.Then I rose to team lead position and I led a team of 9
team members to deliver the assigned deliverables with bestqualityand within the defined timelines.
Responsibilities:
 Involved in code build using advanced features in Oracle PL/SQL like collections,bulk collect,objectoriented
programming etc.
 Coordinating regular CAmeetings to find out the root cause of similar type of defects and means ofresolving
the same.
 Preparing the weekly status reports, metrics reports, DAG reports etc and submit it to senior management.
 Involved in creating reusable assets for the project/capability.
 Uploading the metrics measures in Engagement Dashboard on a weekly basis.
 Attending the project audits for various reviews like SQA.
 Setting the performance goal objectives for the team members
 Completing the mid year and annual appraisals for the team members
7)
Project Title : Info and Service Activation on SMS
Client : Internal Project of Loop Mobile
Organization : Loop mobile
Duration : Jul ’03 – Dec ’05
The projectentailed the developmentofan application for enabling SMS to be sentby subscribers,containing relevant
information, and ensure better accessibility of information. It’s Value Added Services on SMS (e.g. Activating STD,
CLIP) and Info ON SMS like USAGE, Outstanding Amount.It is an Ongoing process,wherein currentlythere is Info on
SMS on 800 (for Post-paid OAMT, USAGE and VAS), on 505 (For Prepaid VAS like National/International Roaming
activation/deactivations,or SMS Buddy, bundle etc), on 111 (EmergencySTD / ISD activations),On 801 (Call Logging
for Relationship managers) and on 2665 (Non-blocking).
Role:
Team lead position and I led a team of 5 team members to deliver the assigned deliverables with bestqualityand
within the defined timelines.

Responsibilities:
8)
Project Title : Advertise & News Panel In House
Client : Internal Project of Paramount Technologies
Organization : Paramount Technologies
Duration : Feb ’00 – Jul ’01
It is an in house product,uploaded on the web site http://www.sportz4u.com (Olympics site).When a user logs into the
system and connects to internet, the panel pops -up, displays Olympics online updates, medals tally, news and
advertisements.
Role and Responsibilities:
I as a team member was involved in the end to end enhancement of the application including the analysis, design,
testing, implementation, user support and documentation
The work involved,
 Analysis,design,coding and testing
 Attending the meetings with the client
Personal Details:
Sex Female
Nationality Indian
Marital Status Married
No Of Children 02
Passport No. F9584858
Issued at Thane
On Aug-22-2006
Valid up to Aug-21-2016

Darshana D Patil

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