Alpha & Omega Computer & Network Services is a state of the art Managed Services Provider (MSP). We specialize in comprehensive information technology management and support services for small and mid-sized businesses. Since 1999, our clients have enjoyed 100 combined years of deep industry insight to ensure increasing automation, capacity and efficiency in technology.

1. Alpha & Omega Computer & Network Services is a state of the art
Managed Services Provider (MSP). We specialize in comprehensive
information technology management and support services for small and
mid-sized businesses. Since 1999, our clients have enjoyed 100 combined
years of deep industry insight to ensure increasing automation, capacity
and efficiency in technology.

2.  About Us
 Established in 1999 by Darryl Santa in Huntington Beach, CA.
 A California corporation consisting of 10-12 employees.
 Alpha & Omega is a MSP (Managed Service Provider) We provide
complementary to complete Outsourced Managed IT support and services.
 Think of Alpha & Omega as a monthly utility. Most companies do not make
huge capital investments to produce their own electricity. Instead, they
outsource this function to a utility company. We offer the same benefits to help
meet your IT requirements.
 Our Mission Statement
 To be “The First and Last of all Your Technology Needs”

3.  The internet of things (IoT)
is the network of physical
objects—devices, vehicles,
buildings and other
items—embedded with
electronics, software,
sensors, and network
connectivity that enables
these objects to collect and
exchange data.

4. A&O’s proven track record of
success includes various
public and private
organizations throughout
Southern California and their
branch locations across
several states. In addition to
servicing a variety of
corporations and businesses,
we have successfully worked
with the Riverside Sheriff
Department, US Coast
Guard, Long Beach Joint
Command & Control Center,
US Navy (SPAWAR), and
Department of Homeland
Security Science &
Technology.

5. Centralized Services
Computer, Server & Network
Monitoring
Automated Script
Remediation
Software Updates & Patch
Management
Anti-Virus / Anti-Spyware
Management
Email Spam Management
Internet Content Filtering &
Management
Desktop Optimization
Server Backups &
Management

6. Customer Support Team
Helpdesk Support
On-Site Support
Cloud Application
Support
Remote Problem Isolation
& Resolution
“How To” Questions
Customer Portal
Remote Support
Framework
Extended Support

7. Dedicated Network
Administrator
Technology Standards
Best Practices
Warranty Management
License Management
Documentation
Vendor Liaison
Scheduled Technology
Alignment Visits
Centralized Service Report
Review

8. Dedicated VCIO
Technology Summary Review
Technology Planning &
Budgeting
Business Impact of
Technology Decisions
Strategic Advice of Trending
Technology
Scheduled Management
Visits

9. Project Manager
New Technology
Implementation
Technology Design Desk
Project Management &
Integration
Cloud Implementation &
Migration
Escalated Support
Technology Modifications &
Changes
Technology Training

10.  Identify Business Risk
 Implement Standards
 Keep Technology Aligned
with Best Practices
 Consult on Technology
Decisions
 Develop Long Term
Strategy
 Technology Budgeting
 Develop Better Business
Relationship

12. How would your business cope
with unforeseen disaster -
flood, fire, worse even?
What if you lost or accidentally
deleted important documents
and files?
Have you thought about how
this would affect your
business?

13. How secure are mobile devices
connected to your business
systems?
What if they were lost or
stolen?
Can you guarantee your
company data remains private
and secure?

14. NEVER GIVE OUT PERSONAL
INFORMATION VIA EMAIL
(PASSWORDS, BANK ACCOUNTS, ETC)!
ALWAYS VERIFY CALLERS CLAIMING
TO BE I.T. SUPPORT!
DO NOT OPEN EMAILS FROM
UNKNOWN SOURCES!
DO NOT BROWSE UNKNOWN
WEBSITES LISTED IN AN EMAIL!
ONLY OPEN ATTACHMENTS THAT YOU
ARE EXPECTING. HACKERS CAN
SPOOF THE “FROM” EMAIL ADDRESSES
TO IMPERSONATE KNOWN CONTACTS!
WHEN IN DOUBT, STOP!!! CONTACT
ALPHA & OMEGA SUPPORT! WE CAN
HELP YOU DETERMINE IF THE EMAIL
OR ATTACHMENT IS SAFE!

15. Office 365 & Hosted Exchange
Security as a Service
Off-site Server Backups &
Management
Email Archiving &
Management
Email Continuity &
Management
Cloud Computing & Workspace
Mobile Device Security &
Management
Offsite Workstation Backups &
Management

17. Let us be the first and last of all your technology needs!
Reactive technology management, uncontrolled costs, and lack of technology standards
hinder countless organizations from focusing on their core business. Improperly managed
technology will result in catastrophic loss of revenues, profits and time. A&O’s managed
services solve these major obstacles by providing constant monitoring, managing and
maintaining of assets in real time.
Our clients benefit from streamlined processes, increased efficiency and managed costs to
position their business for maximum success.
A&O’s stewardship implements a process driven support model that provides predictable
results for a predictable fee. All companies need I.T. Support, yet not all MSP’s provide it
the same way. The “Alpha & Omega Way” provides an array of managed technology services
which allows your organization’s technological needs to grow and change seamlessly as your
business and IT demands evolve.