Darren Prine

Greater Los Angeles Area United States

Omnichannel Contact Center Solutions Specialist, Innovating Improved Customer Experience and Customer Engagement

Telecom / Mobile

As a Senior Sales Executive with Bright Pattern, I help contact centers improve their customer engagement, customer experience and agent utilization. Contact centers leverage our technology to allow customers to connect via virtually any media channel, device or application. Not only that but but customers/agents can move from one channel to another such as voice to SMS or from chat to voice. Benefits: Improve Customer Experience - If a customer cannot communicate with their service provider using their media channel of preference and device of preference, will they see this as a great customer experience? Through an enterprise grade, omnichannel contact center platform, we help compa...