1. Darrell K Pearman Jr.
100 Carver Loop Apt 16G
Bronx, NY 10475
DPearman2118@yahoo.com
Objective
Goal driven professional with experience in team management, customer service and
visual merchandising. I am looking to gain employment that offers a positive and stable
atmosphere in which I can grow.
Highlights
Seasoned sales executive with excellent oral and written communication skills. Superior ability
in identifying and providing solutions for customer and departmental needs, resolving escalated
situations immediately while staying within company guidelines. Exceptional ability to learn
quickly and comprehend new skills and methods; complete projects accurately; meet deadlines,
serve as a team player, and when required. Proven success record in dynamic and challenging
environments. Highly motivated, professional, and goal-driven.
EDUCATION
Bachelor of Science,
Business Management, Howard University, Washington, DC – September 2006 - June 2009
High School Diploma,
Harry S Truman High School, Bronx, NY – October 2003 - June 2006
Experience
Sales Supervisor- Best Buy- 09/13- present
• Lead and motivate a team of 25-30 employees to increase sales, efficient, and to
ensure that they are delivering world class customer service
• Monitored performance , prepared and delivered monthly and yearly reviews.
• Responsible for running multi-million dollar area by coaching and developing talent
• Sustain positive relationships with 3rd party vendors in order to create a continuous
learning environment for Sales Consultants.
• Resolve complex customer issues
Front End Leader- Best Buy- 08/10/10-09/13
• Daily cash reconciliation, store controllable expense management, analyzing retail data, to
payroll and labor budget management
• Assisted in all store HR functions, including determining staffing needs with General Manager,
candidate selection process, new employee integration, scheduling, employee training
and development, and ensuring employee reviews are completed on time
• Developed a comprehensive understanding of store goals, objectives, policies and procedures
that enables creation and support of a values-based, cooperative work environment
• Oversees supervisor led employee orientation/on-boarding, training, development, coaching,
regular One on Ones, work direction, and performance management
• Performance managing employees, ensuring clear understanding of expectations for their role
Cashier/Customer Service Associate- Best Buy- 09/09/-08/10

2. • Make sure that each customer leaves with the desired services that they are promised
• Ensure a balanced cash drawer at the end of every shift
• Follow up with each interaction to make sure that each customer was satisfied
• Attempt to turn those into exchanges/positive experiences for the company
• Attempt to turn hostile/upset customers into satisfied customers
Excellent References Available Upon Request