Daria Kolganova has over 10 years of experience in production and management roles at FedEx Office locations in Minnesota. She is currently pursuing a Bachelor's degree in Advertising and Business Management and a certification in business management. Her experience includes managing day-to-day operations as a Center Manager, supervising team members, meeting sales and profitability goals, and ensuring high quality customer service. She also has experience in production roles overseeing print and design projects.

1. EXPERIENCE
2014-02/2016
CENTER MANAGER FEDEX OFFICE BLAINE MN
Responsible for managing the overall operations at a high volume center, including supervision of team
members and the administration of center sales performance, profitability and customer experience objectives.
• Deliver fiscal reporting within center, including accounts receivable, inventory reports, daily sales recaps,
and monthly budget forecasts.
• Direct supervision of team members, including responsibility for:
Hiring of all team members and monitoring new hire orientation procedures
Training and evaluating the efficiency and productivity of team members; conducting regular Operations
Reviews and Performance Appraisals and making recommendations for wage increases and promotions, or
terminations.
• Monitor and direct marketing activities within center to achieve pre-established sales objectives including
monthly marketing calendars, media advertising, specialized sales, and in-store signage.
PERSONAL ACHIEVEMENTS
2015 Leadership Training Program Participant, FedEx Office Corporate, Dallas TX
Member of the District Audit and Certification Quality Assurance Team (DCERT QUAT)
2013-2014
PRODUCTION MANAGER, FEDEX OFFICE EDINA MN
Assist Center Manager (CM) in the supervision of all team members and business operations, monitor and facili-
tate all production, retail, fiscal and quality control processes.
Create a customer focused environment in all areas of the store and monitor the center ensuring a clean and
professional environment.
2011-2013
PROJECT COORDINATOR, FEDEX OFFICE MINNEAPOLIS MN
Stay knowledgeable in all areas of the center’s production processes, including print, signs & graphics, and docu-
ment creation, and consistently deliver a positive customer experience.
Coordinated center activities; providing pricing information; recommending the appropriate FedEx Office products
and services; producing complex orders; operating equipment that requires advanced operational knowledge
and expertise; managing, monitoring and facilitating all production processes.
04/2006 - 2011
SENIOR PRODUCTION SPECIALIST, FEDEX OFFICE, MINNEAPOLIS MN
Achieve highest possible quality through applying thorough knowledge of theory and technique.
Work efficiently on multiple projects to meet tight deadlines. Implement quick revisions to match
clients’ requests. Proof, preflight, prepare, and press check fies. Perform necessary image compressions,
color corrections, and optimizations.
2008-2009
STUDIO ARTIST – FREELANCE OLSON & CO. MINNEAPOLIS MN
Work efficiently on multiple projects to meet tight deadlines. Implement quick revisions to match a client’s, Art
Director’s or Senior Designer’s requests. Projects include web banners, presentation boards, sell sheets. Clients
include Nike Bauer, Target, Thompson Reuters.
EDUCATION
UNIVERSITY OF ST. THOMAS/OPUS COLLEGE OF BUSINESS
Currently Enrolled
Certified Professional Business Manager Program (CPPM)
PMP Exam Pending Date 5/2016
METROPOLITAN STATE UNIVERSITY
Currently Enrolled
Bachelor of Science Advertising and Business Management (BAS)
MINNEAPOLIS TECHNICAL COLLEGE
05/2003 Associate of Applied Science (AAS)
Desktop Publishing
UNIVERSITY OF MINNESOTA COLLEGE OF LIBERAL ARTS
1994-1997 Areas of study Art History and Public Relations
HARD SKILLS
QDM Certification - 2015
ABLE Certification - 2015
MS Office - Advanced
Adobe CS - Advanced
Macintosh and PC platforms
Russian - Fluent
SOFT SKILLS
Mentoring/Coaching
Presentations and Meetings Management
Emotion Regulation
Stress Management
Team Support
Critical Thinker
KOLGANOVA DARIA V
A 2609 Hennepin Ave S
Minneapolis MN 55406
T 612.803.0790
E dkolganova@gmail.com
KOLGANOVA DARIA V
A 2609 Hennepin Ave S
Minneapolis MN 55406
T 612.803.0790
E dkolganova@gmail.com