End User Adoption for the Real World

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Presented for SharePoint Saturday Ottawa 2018

D’arce Hess, MVP, PSM
End-User Adoption for the Real World
SPS Ottawa 2018

AGENDA Introductions
Why Adoption Fails
How to
Change
Take
Aways

INTRODUCTIONS

D’arce Hess, MVP, PSM
President | DH Consulting LLC
dhess@dhconsulting.me
https://darcehessllc.com
@darcehess
https://www.linkedin.com/in/darcehess

WHY ADOPTION FAILS

What do you think?
[audience participation]

Inadequate user training
* -- AIIM “The Impact of SharePoint” 2016

Hard to use
* -- AIIM “The Impact of SharePoint” 2016

Lack of
Senior Management
Support
* -- AIIM “The Impact of SharePoint” 2016

Change Management
Shortcomings
* -- AIIM “The Impact of SharePoint” 2016

Lack of support for
mobile devices
* -- AIIM “The Impact of SharePoint” 2016

Understanding Governance

HOW TO CHANGE

www.websitename.com 01
• Build a drip campaign. Start a few months before launch
Change Management
• Create a Guidance Site
• Launch a challenge or reason for people to visit portions of the
intranet
• Have resources available to help with questions
• Have a living governance plan

30%
• Provide a Guidance Site
• Videos
• Intranet Champions
• Yammer Group
• Weekly power hour webcast
• Classroom Training
• Virtual Training
• Site Content Managers
Training

Get Management Support
• Show potential cost savings
• Gain analytics into ROI
• Ease of management
• Better security features
•

Provide Governance
• Where are the bumpers?
• Avoid Shelfware
• Allow for flexibility
• About business processes, not just
SharePoint
• When to use what
• Permissions management
• Self Service site creation
• Roles and Responsibilities

TAKE AWAYS

Engage users
Build excitement and
engagement before launch
Change Management
Have a plan how the changes
affect users and able to
support the process.
Take Aways
Training
Classroom training alone is
not enough. Must be on-
going
Governance
Provide guides to encourage
use without allowing users to
get hurt
Management Support
Management needs to be
engaged and supportive of
process and helping remove
roadblocks to adoption
Write Great Content
Structure and good content
will drive adoption. Intranet
must be usable and
consumable

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Driving Behavioral Change for Information Management through Data-Driven Gree...

Enterprise Knowledge

Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability. In this session, participants gained insights about the following: Most common types of AI categories and use cases; Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives; Taxonomy and ontology design considerations and best practices; Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and Tools, roles, and skills to design and implement AI-powered search solutions.

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Enterprise Knowledge

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Explore 'The Codex of Business: Writing Software for Real-World Solutions,' a compelling SlideShare presentation that delves into digital transformation in healthcare. Discover through a detailed case study how Agile methodologies empower healthcare providers to develop, iterate, and refine digital solutions that address real-world challenges. Learn how strategic planning, user feedback, and continuous improvement drive success in deploying technologies that enhance patient care and operational efficiency. Ideal for healthcare professionals, IT specialists, and digital transformation advocates seeking actionable insights and practical examples of technology making a real difference.

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The Codex of Business Writing Software for Real-World Solutions 2.pptx

The Codex of Business Writing Software for Real-World Solutions 2.pptx

Malak Abu Hammad

Imagine a world where information flows as swiftly as thought itself, making decision-making as fluid as the data driving it. Every moment is critical, and the right tools can significantly boost your organization’s performance. The power of real-time data automation through FME can turn this vision into reality. Aimed at professionals eager to leverage real-time data for enhanced decision-making and efficiency, this webinar will cover the essentials of real-time data and its significance. We’ll explore: FME’s role in real-time event processing, from data intake and analysis to transformation and reporting An overview of leveraging streams vs. automations FME’s impact across various industries highlighted by real-life case studies Live demonstrations on setting up FME workflows for real-time data Practical advice on getting started, best practices, and tips for effective implementation Join us to enhance your skills in real-time data automation with FME, and take your operational capabilities to the next level.

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights. Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer. Learn about: - The essence and purpose of taxonomies and ontologies in information and knowledge management; - Advantages of semantic layers leveraging organizational taxonomies; and - Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

Enterprise Knowledge

This presentations targets students or working professionals. You may know Google for search, YouTube, Android, Chrome, and Gmail, but did you know Google has many developer tools, platforms & APIs? This comprehensive yet still high-level overview outlines the most impactful tools for where to run your code, store & analyze your data. It will also inspire you as to what's possible. This talk is 50 minutes in length.

Powerful Google developer tools for immediate impact! (2023-24 C)

Powerful Google developer tools for immediate impact! (2023-24 C)

Powerful Google developer tools for immediate impact! (2023-24 C)

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End User Adoption for the Real World

1. D’arce Hess, MVP, PSM End-User Adoption for the Real World SPS Ottawa 2018

2. AGENDA Introductions Why Adoption Fails How to Change Take Aways

3. INTRODUCTIONS

4. D’arce Hess, MVP, PSM President | DH Consulting LLC dhess@dhconsulting.me https://darcehessllc.com @darcehess https://www.linkedin.com/in/darcehess

5. WHY ADOPTION FAILS

6. What do you think? [audience participation]

7. Inadequate user training * -- AIIM “The Impact of SharePoint” 2016

8. Hard to use * -- AIIM “The Impact of SharePoint” 2016

9. Lack of Senior Management Support * -- AIIM “The Impact of SharePoint” 2016

10. Change Management Shortcomings * -- AIIM “The Impact of SharePoint” 2016

11. Lack of support for mobile devices * -- AIIM “The Impact of SharePoint” 2016

12. Understanding Governance

13. HOW TO CHANGE

14. www.websitename.com 01 • Build a drip campaign. Start a few months before launch Change Management • Create a Guidance Site • Launch a challenge or reason for people to visit portions of the intranet • Have resources available to help with questions • Have a living governance plan

15. 30% • Provide a Guidance Site • Videos • Intranet Champions • Yammer Group • Weekly power hour webcast • Classroom Training • Virtual Training • Site Content Managers Training

16. Get Management Support • Show potential cost savings • Gain analytics into ROI • Ease of management • Better security features •

17. Provide Governance • Where are the bumpers? • Avoid Shelfware • Allow for flexibility • About business processes, not just SharePoint • When to use what • Permissions management • Self Service site creation • Roles and Responsibilities

19. Engage users Build excitement and engagement before launch Change Management Have a plan how the changes affect users and able to support the process. Take Aways Training Classroom training alone is not enough. Must be on- going Governance Provide guides to encourage use without allowing users to get hurt Management Support Management needs to be engaged and supportive of process and helping remove roadblocks to adoption Write Great Content Structure and good content will drive adoption. Intranet must be usable and consumable