1. Daphne Bates-Toombs
30 Tree Farm Way
Covington Ga
Mobile: 706-580-0173
Email: covy99@hotmail.com
PROFESSIONAL PROFILE
Accomplished business and technical professional with over 15 years analytical experience in military, Bank Card, and
Telecommunications industries. Business Analyst, Project Manager, Training Manager, Deployment Manager, and
Intelligence Analyst with current possession of Top Secret Security clearance excels in working in diverse environments.
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AREAS OF EXPERTISE
 Business Analysis – Business Analyst of Systems Development Team for Telematics, Telecommunications, and
Banking Industries. Key activities include: creation of detailed business specifications, problem analysis
and recommendations for solutions using organization's methodology, Analysis and evaluation of client initiated system
changes
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PROFESSIONAL EXPERIENCE
Verizon Telematics, Atlanta, GA 2012-Current
SR Business Analyst
 Created business analysis for Telematics Lines of Businesses
 Presented Requirements to all levels within the company including executives, business managers and technical
teams and business partners external to the company
 Handled Complex and Enterprise Level Projects
 Coordination BA project work plan management including action items, open issues and decisions needed
 Facilitated Joint Application Requirement (JAR) sessions for Enterprise and complex projects
 Created project plans for completeness
 Created Business Process Use Cases
 Lead group-based Business Requirements Definition sessions
 Performed low-level Business Requirements gathering and entry
 Created Process Flow Diagrams
 Created/Imported requirements, use cases and process flows into preferred analysis software tools
 Assisted development, testing and troubleshooting for new product implementations
 Support for migration and go-live
 Completed Handover and training
COX Communications, Atlanta, GA 2008-2012
Wireless Project Manager (Business Analysis Role)
Business analyst responsible for managing projects through the full solution development life cycle delivering requested
functionality that satisfies the needs of the business customer. Daily activities include:
 Developed solid lasting relationships with business partners; Communicated effectively to identify customer needs
 Created project level business requirements, formulated them into logical statements to create the Requirements
Document and conducts requirements reviews and approvals.
 Reviewed and Ensured maintenance of Architectural Blueprint document for assigned projects as changes occur.
 Partnered with Demand Management in providing inputs to project ROM and LOE estimates produced by
development teams for scoped Wireless requirements.
 Facilitated communications between Business Partner(s) and Wireless Technology from initial requirements to
final implementation for each assigned project(s).
 Developed business and functional use cases for new or enhanced functionality to meet business needs.
 Assessed project impact of system changes to internal and external customers; Served as Subject Matter Expert
in weighing the benefits of requested change to customers.
References Available Upon Request

2. Daphne Bates-Toombs
30 Tree Farm Way
Covington Ga
Mobile: 706-580-0173
Email: covy99@hotmail.com
 Assessed new change requests associated with assigned projects to determine impacts to scope and schedule.
 Participated in end-to-end testing and test case validation to ensure correct functionality and quality.
AMDOCs Consulting, Atlanta, GA 2006-2008
Consultant (Client: Sprint/Nextel Communications/AT&T)
Issue/Risk Manager of Solution Integration Office for major Billing Initiative. Key resource dedicated to providing daily
issue reporting, monitoring current status of issue resolution, and updating in client’s group repository. Additional
responsibilities include developing project on-boarding documentation, assisting in change management board meetings,
providing daily status of newly developing risk, and meeting facilitation to obtain issue resolution.
Bearing Point, Atlanta, GA 2004 - 2006
Management Analyst (Client: Bellsouth Telecommunications)
Project Manager for a major Broadband Transformation Initiative. of NGOSS, to assist in conversion from legacy OSS
applications to an integrated suite of applications.
Sample daily activities include:
 Project Initiation and Scoping
 Business requirements translation and analysis
 Risk Management and Risk Mitigation
 Change Management
 Training development and delivery
PROFESSIONAL EXPERIENCE (continued) 2000-2004 Total System Solutions (TSYS) Columbus, Ga
Business Analyst
Analyst of System Development Team for Credit Card Processing Center. Overall accomplishments include the following:
 Business Analysis and Requirements Gathering
 Client initiated system change Analysis and Evaluation
 Detailed business specification Creation
 Report Design and Report Generation
 Problem Analysis and Solution recommendation
United States Air Force, Worldwide 1996-2012
Intelligence Analyst/ Unit Deployment Manager
Manager of all source information in support of threat systems from national production centers for World Wide
Deployment of Personnel. Cross-functional roles included intelligence analyst, unit Training Coordinator, Physical Health
Assessment Coordinator, and Unit Deployment Manager. Sample duties included:
 Information Analysis and Requirements Gathering
 Training Coordination and Process Generation and compliance with Air Force Policy for over 200 personnel
 Researched and disseminated critical information in support of War Against Terrorism
Education:
Associates of Science in Communication Applications Louisiana Tech University 1998
Bachelors of Arts in Psychology Louisiana Tech University 1999
Pursuant of MS in Organizational Management Ashford University (33hrs; Still Attending)
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TECHNICAL SKILLS
 Windows NT/2000 Training
References Available Upon Request

3. Daphne Bates-Toombs
30 Tree Farm Way
Covington Ga
Mobile: 706-580-0173
Email: covy99@hotmail.com
 UNIX Visio
 Oracle (Siebel/Inventory Management, POS, Back-office) SharePoint
 MS Office (PowerPoint/Excel/Visio/Access) MS Project
 Agile Methodology Cisco Jabber
 TopTeam Certified Product Owner (Agile Methodology)
 Cisco VPN Program Management
References Available Upon Request