Danielle Randall has over 5 years of experience in customer service, counseling, and case management. She holds a Bachelor of Science degree in Law and Society from Sage College. Her experience includes working as a Customer Service Specialist for Maximus, Inc., counseling and coaching at-risk teenage girls at St. Anne's Institute, and conducting research on topics like teen pregnancy and drug abuse. She also has a history of community service, including volunteering at an after-school program and regional food bank.

1. Danielle Randall
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10 Lincoln Ave. Albany, NY. 12206
Cell: (518) 390 8987
Email: Randad@sage.edu
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Education
Bachelor of Science in Law and Society with a Psychology Pathway
Sage College of Albany, 2013
Experience
Maximus, Inc., Albany, NY. October 2014- December 2014
• Customer Service Specialist
• Provide customer support in busy call center environments for insurance industry employers.
• An unwavering commitment to customer service, with the ability to build productive relationships, and
resolve complex issues, as well as,Listen attentively, solve problems creatively, and used mediation
and diplomacy to find common ground and achieve successful outcomes with consumers while
gaining for the company
St. Anne’s Institute, Albany, NY. January 2014- June 2014
• Worked with teen girls (age 12-19) in nearly every aspect of their lives during their stay at St. Annes
• Coached and counseled residents on a daily basis on a huge variety of situations good and bad
• Participated in meetings with case managers, therapists and team workers while discussing resident
concerns etc.
• Provided milieu therapy and behavior management
• planned and implemented activities
• Ensured safety of residents through crisis intervention services
Internship, St. Anne’s Institute May 2013-September 2013
• Participated in group therapy sessions by co-facilitation sessions ensure group members were staying on
task with the meeting agenda
• Participated in staff and case management meetings, where critical thinking was involved when dealing
with specific problems with residents in each unit
• Counseled/mentored residents of St. Anne’s in several situations
• Observed the residents outside of the institution while on walks and outings
• Took part in classroom experiences, assisting the teachers and observing the residents in a learning
environment
Sunoco , Hoosick Falls, NY. May 2011-July 2013
• Shift supervisor, cashier
Research
• Researched topics, such as teen pregnancy(March 2013), the overprescribing of psychotropic
drugs(November 2012), drug abuse; focusing on methamphetamine(April 2012) and presented a majority
of my research at a research symposium
• Capstone Seminar: researched the Dusky Standard and its usefulness with children, this research was
published and presented to several professors and peers (May 2013)
Community Service
• Albany Regional Food bank '09 & ‘14
Prepared boxes of food for families
• J.C Club '12
After school program: prepared meals for children and helped them with homework