1. Danielle N. Hampton
(206) 856-2185
Daniellehampton415@yahoo.com
Summary of Experience
 A young Administrative Support/Customer Service Professional with over two years of
experience providing excellent customer service, including analyzing, researching, and
solving customer issues while maintaining positive customer relationships
 Intermediate-level of proficiency using Microsoft Word, Microsoft Outlook, Microsoft
Excel Power Point, Browsers, E-mail and Data entry
 ECR and CASA Information System experience
 ORACLE e-business suite (EBS) experience
 Experience using SharePoint
Abilities, Experiences, Qualifications, Skills
 Demonstrated ability to enter and review numerical data entry with speed and accuracy
 Outstanding time management and organizational skills needed to abide by time sensitive
deadlines
 Advanced organizational skills and ability to perform work with limited direct
supervision
 Hands-on experience with reconciling complex financial transactions
 Responded to various inquiries both external and internal and manages communications
via e-mail and phone calls
 Demonstrated familiarity with continuous improvement analysis and tools
 Experience using large scale mail processing equipment
 Hands-on experience with reconciling complex financial transactions
 Able to take the initiative to complete necessary tasks or improvements and meet
deadlines
Work Experience
Team Member Trainer, Burger King, Seattle, WA 09/2014- 02/2015
 Training new team members
Deli Clerk (Temporary), Red Apple, Seattle, WA 01/2015- 01/2015
Youth Development Leader, Associated Recreation Council and Seattle Park and Recreation
(City of Seattle) 06/2014- 08/2014
 Implemented curriculum and activities that supplement project content
 Mentored youth in a manner that promotes relevance of the project, self-awareness,
problem solving and civic engagement
 Assisted the Program Supervisor with other miscellaneous administrative tasks
Cashier, Burger King, Seattle, WA 12/2013- 06/2014
Administrative Specialist 2 (Internship), Family Court Operations/ King County Dependency
CASA 06/2013- 09/2013
 Created my own Procedures Manual
 Effectively and clearly described procedures, articles and events and expressed ideas

2.  Performed reception work and provided program-specific information to internal and
external customers
 Maintained a high level of security and confidentiality
 Processed mail and disseminated materials and reports
 Composed, drafted, proofread and edited documents or correspondence
 Oversaw preparation of purchase orders and requests for office supplies
Accounts Receivable Fiscal Specialist 2 (Volunteer), King County Administration (Executive
Services Department), Seattle, WA 10/2012- 1/2013
 Created my own ACH/Wires Procedures Manual and Refunds Procedures Manual
 Completed data entry using Oracle/EBS to process (ACH)/ Wire payments
 Prepared AP Smart spreadsheet for AR Refunds
 Created precise customer invoices
Receptionist (Volunteer), Daystar Retirement Village, Seattle, WA 02/2012-03/2012
 Answered multi-line incoming calls, Faxed/ copied/ data entry
Accounts Receivable Clerk, Great Floors, Seattle, WA 2008
 Posted customers payments by recording cash, checks, and credit transactions
 Posted revenues by verifying and entering transactions from lock box and local deposits