1. DANIEL R. STRONG
San Antonio, TX
817.800.1777 DANIEL.STRONG4@GMAIL.COM
PROJECT MANAGER
Resourceful PMP Certified Project Manager with over 9 years of experience delivering results in
cross department organizations using both Agile and Waterfall methodologies. Established a
reputation for reporting and analytical expertise. Take-charge attitude, taking proactive measures
to resolve challenges, meet deadlines and deliver projects on time and on budget. Proficient in
numerous analytical and development software tools and languages such as Business Objects BI,
Crystal Reports, Toad for Oracle, MS SQL, MySQL, Ruby/ Rails, and All Microsoft Office Suite
Applications.
SKILLS AND EXPERTISE
• Project Management • People Management
• Issue Management • Strategic Problem Solving
• Customer Service • Relationship and Team Building
• Business Analysis • Change Management
• Proactive Reporting • Process Improvement
• Presentation and Public Speaking • Leadership Development
PROFESSIONAL EXPERIENCE
Rackspace Hosting, San Antonio, TX 07/2014-Present
Project Manager II 2014 - Present
• A member of the Dedicated Infrastructure Product Team where I manage multiple complex
projects from discovery to launch simultaneously.
• Monitoring project risks and scope creep to identify potential problems and proactively identifying
solutions to address issues.
• Create and maintain Project Information Management System that houses all project documents
for stakeholders.
• Responsible for delivering projects against agreed scope, budget, schedule & customer
satisfaction while directing & motivating teams of multi-discipline employees.
• Proactively managed systems development, implementation and risk via the use of SDLC.

2. DANIEL R. STRONG DANIEL.STRONG4@GMAIL.COM PAGE TWO
Nationwide Insurance, San Antonio, TX 12/2013 - 07/2014
Lead Business Information Analyst 2013 - 2014
• Analyze current processes and recommend improvements for Work Force Management teams.
• Develop SQL reporting to streamline current reporting processes.
− Developed automated forecasting tool for the Work Force Management teams that
enhanced their previous forecasting methods from a 10% accuracy variance down to a 2%
accuracy variance saving the company thousands of hours and millions of dollars in staffing.
− Developed and implemented a Skill Audit report that matched databases to ensure skill sets
were correct so all call center employees were routed the appropriate call types based off
their skills. This helped decrease AHT for all business units an average of 3 seconds.
− Developed and implemented a “Shrink Report” that identified scheduled vs. actual data at an
interval level to monitor agent behavior and schedule more accurately.
• Project Lead for staffing and training recommendations for call center employees.
• Worked with large data sets to analyze and prepare weekly presentations for Sr. leadership.
MODIS (FirstCare Health), Austin, TX 10/2013-12/2013
Correspondence Analyst 2013 - 2013
• Analyze current reporting processes and procedures to make recommendations for
improvements in the IT Business Intelligence Department.
• Contributed to team effort of designing numerous simple to complex T-SQL statements, stored
procedures with parameters to query numerous databases according to business requirements.
• Developed, documented and communicated department policies and procedures via word
documents, SharePoint and Flowcharts.
• Programed and Develop automated correspondence via Pitney Bowes DOC1 software to meet
Federal requirements.
• Wrote SQL queries and utilized best practices in designing complex reports in Crystal Reports.

3. DANIEL R. STRONG DANIEL.STRONG4@GMAIL.COM PAGE THREE
SPRINT CORPORATION, Fort Worth, TX 11/2005 – 06/2013
Business Analyst II 2012 – 2013
• Analyzed current processes and recommend improvements.
• Conducted internal department Workforce Management Audits via One Source and PeopleSoft.
• Interfaced with other departments to drive process improvements and resolve high-level
escalations such as retention, BCOM, Amdocs, IT, Billing, Pricing and Sales Operations.
• Developed automated reporting structures for QA department to calculate and track per hour
production metrics using MS Access, SQL and VBA databases.
− Wrote SQL reports to provide data that was linked to our Crystal reporting database that set
up an automated scorecard for IT Analytics Team that trended and monitored their
performance.
Project / Program Manager I 2005 – 2012
• Planned and executed alignment for Project “Octopus”, developing the project charter,
scheduled and facilitated all meetings with key stakeholders.
• Researched and developed automated approach to daily functions to be more cost effective.
− Directed cross department project to automate proactive reporting and customer account
notifications, triggering overall cost reductions and more efficient account management.
• Directed incentive based strategies aimed at employee moral initiatives.
− Project managed a team of 8 where we developed a monthly incentive structure based on
performance metrics for the dedicated care teams.
− Led team to develop a share point site where the teams could share best practices and team
building activities.
• Acted as Sr. Manager POC for Dedicated Care customer escalations.
• Partnered with all lines of business to ensure processes for Dedicated Care teams were in
alignment with department goals.
EDUCATION
Foreign Language Studies, Spanish International Language Center of San Antonio,
December 2013
CERTIFICATIONS
Project Management Professional (PMP), ID 1789297, February 2015
Certified Associate in Project Management (CAPM), ID 1726381, July 2014
Six Sigma Yellow Belt Professional, 6SigmaStudy, ID 61985, September 2014
ITIL v3, CSME, ID 1002537648, February 2015