1. 1
Daniel Jovcevski
77 Manning Clark Road, Mill Park 3082
0430 574 089 daniel.jovcevski01@gmail.com
EDUCATION
2009 – 2015 Royal Melbourne Institute of Technology, Melbourne
Bachelor of Applied Science (Project Management)
2003- 2008 Lalor North Secondary College (LNSC), Lalor
Victorian Certificate of Education
RELEVANT EXPERIENCE
Jul 2015 - Present Reservoir RSL, Melbourne
Gaming and Bar Attendant
 Provide customer service and resolve customer complaints.
 Train new employees in operating registers, bar and kitchen
appliances and tools, gaming machines and customer
service.
 Service at the licensed bar and related duties.
 Process winning payments for customers.
 Attending to gaming machine malfunctions.
May 2013 – Apr 2015 Highlands Hotel Craigieburn, Melbourne
Supervisor
 Supervised subordinate employees to ensure completion of
designated tasks and correct closure of gaming premises.
 Ensured compliance with legislative requirements and the
Victorian Commission for Gambling Regulations.
 Rules and regulations that are enforced by the Government
and The VCGR (Victorian Commission for Gambling
Regulation)
Feb 2011 – May 2013 EPPING PLAZA HOTEL, Melbourne
Gaming & Bar Attendant
 Provided customer service and resolved customer
complaints.
 Trained new employees in operating registers, bar and
kitchen appliances and tools, gaming machines and
customer service.
 Serviced at the licensed bar and related duties.
 Processed winning payments for customers.
 Attended to gaming machine malfunctions.

2. 2
Sep 2010 - Feb 2011 EPPING HOTEL, Melbourne
Gaming & Bar Attendant
 Provided customer service and resolved customer
complaints.
 Trained new employees in operating registers, bar and
kitchen appliances and tools, gaming machines and
customer service.
 Serviced at the licensed bar and related duties.
 Processed winning payments for customers.
 Attended to gaming machine malfunctions.
Mar 2009 - Aug 2009 SUPA IGA THOMASTOWN, Melbourne
Customer Service & Floor Worker
 Provided customer service and resolved customer
complaints.
 Trained new employees in operating registers, stocking
procedures and cleaning duties.
 Completed my own tasked duties such as general cleaning,
stocking up shelves and facing up every isle.
LEADERSHIP, ACHIEVEMENTS & QUALIFICATIONS
2008 Completion of Safe@work General Module and Office and
Business Services Module Occupations Health and Safety Program
May 2009 AutoCAD 2D Certificate of Completion RMIT
June 12th 2010 Certificate in Providing Responsible Serving of Alcohol
June 12th 2010 Certificate in Providing Responsible Gambling Services
Feb 16th 2011 Certificate in Follow Workplace Hygiene Procedures
June 2010 Gaming License

3. 3
SKILLS
Computer Skills
Competent with Microsoft Office, Microsoft Project, e-mail and the
Internet.
Language Skills
Proficient in Macedonian.
Interpersonal Skills
Capable of effectively communicating and working with a diverse
range of people and working in a team environment, gained from
working in the hospitality industry and liaising with colleagues and
customers.
Customer/ Service
Accomplished customer service skills, specifically by dealing with
a large amount of customers on a day-to-day basis throughout my
work in hospitality and ensuring every customer was satisfied with
my level of service as well as the service delivered by my
subordinates when I was placed in a supervisory role.
Time Management
Able to successfully manage the demands of university and work
by carefully planning and prioritising the activities and assignments
that needed to be completed. Capable of working independently or
under minimal supervision.
INTERESTS
Producing and performing music, sports, played for Epping City
FC and Plenty Valley Lions FC, travelling,
REFERENCES
Ms. Sandi Richards
General Manager at Reservoir RSL
Mobile: 0438 843 831
Email: sandi.reservoirrsl@gmail.com
Mr Steve Reid
Former Venue Manager at Highlands Hotel
Mobile: 0401 976 247

4. 4
REFEREES
 Sandi Richards – 0438 843 831 (General Manager at Reservoir RSL)
 Steve Reid – 0401 976 247 (Was the Venue manager at Highlands Hotel during
my period of employment)
 Tina Kaur – 0402 711 249 (Was my manager during my period of employment at
Epping Hotel)
 Ilija Bozinovski – 0433 194 068 (Was my manager during my employment at
Supa IGA Thomastown)