1. DANELL ALLEN11755 Malaga Dr. Unit 1130 Rancho Cucamonga, CA 91730 | | C: 909-733-9341 |
danelldallen@gmail.com
Dedicated Customer Service Expert motivated to maintaining customer satisfaction and contributing to
company success.
Core Strengths:
• Strong organizational skills
• Sharp problem solver
• Seasoned in conflict resolution
• Detail oriented
• Adaptive team player
• Energetic work attitude
• Top sales/ customer service performer
• Active listening skills
Customer Interface
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Supervisor Role
• Managed teams ranging from 20-35 agents.
• Assisted with quality assurance and customer satisfaction.
• Focused on driving team’s results.
Experience
03/2016- Current REALTOR®
Keller Williams Realty- Redlands, CA
Dedicated REALTOR® who managed transactions while securing potential clients. Assisted with team
meetings and scheduling client and vendor meetings. Focused on developing client relationships.
07/2015- Current Chat Technical Support Advisor
Apple Inc.- Cupertino, CA
Focused on providing quality customer service while troubleshooting technical issues. Assisted with
team building and training on technical devices and products. Provided resources to customers while
resolving issues related to different technical devices.
02/2014- 06/2015 Quality Assurance Performance Facilitator
Arise Virtual Solutions- Independent Contractor
Serviced as a quality assurance performance facilitator. Monitoring calls taken by agents assigned to
group. Enhancing on key behaviors that drive results and improve metrics. Assisting in the improvement
of the agent’s customer service skills.

2. 08/2011 to 04/2012 Customer Service Representative
Cole Haan - Cabazon, CA
Worked as an assistant manager performing cashier duties, product assistance and product placement.
Guaranteed positive customer experiences and resolved all customer complaints. Assisted team members
with scheduling and team performance. Generated leads for new sales through telephone and email
contact with customers.
05/2007 to 10/2008 Customer Service/ Cashier
Circuit City - Mira Loma, CA
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Assisted customers in finding out-of-stock items. Expressed appreciation and invited customers to return
to the store. Prevented store losses using awareness, attention to detail and integrity. Maintained up-to-
date knowledge of store policies regarding payments, returns and exchanges.
02/2006 to 09/2006 Car Specialist
Raceway Ford - Riverside, CA
Shared product knowledge with customers while making personal recommendations. Maintained friendly
and professional customer interactions.
Worked to ensure customers found vehicles that fit their lifestyle and needs.
09/2004 to 11/2005 Sales Associate
Windsor Fashions - Ontario, CA
Received and processed cash and credit payments for in-store purchases. Placed special merchandise
orders for customers. Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis. Maintained friendly and
professional customer interactions.
Education/ Certification
2016 California Real Estate License
2015 Bachelor of Science: Business Communications
Brandman University - Irvine, CA
Continuing education in communications. Learning how to effective communicate in a business
environment.
2004 High School Diploma
Etiwanda High School - Etiwanda, CA