Understand the how, why and what’s next of this digital customer experience conference through exclusive data from CMSWire’s 2018 State of Digital Customer Experience report.
Download the 2018 State of Digital Customer Experience report here: https://www-cmswire.simplermedia.com/cw-cp-smg-2018-dcx-report.html
8. What are your organization’s TOP 3
digital customer experience challenges?
CHALLENGES
Limited cross-
departmental
alignment and
collaboration
Siloed
systems and
customer
data
Limited
budget and
resources