Xp days 2018 - ‘How to make SAP dance’ “Simulation Agility Experience" a case study

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When talking about business agility; more is different and change is different! It is all about the (agile) mindset, one will say! But a mindset cannot be installed…

Leadership & Management

© 2018, WIm Bollen & Robbie Dugardijn
‘How to make SAP dance’
“Gamified Agility Experience
a case study”
XP Days Benelux 30th of November 2018
Robbie Dugardijn - Engie
Wim Bollen - DUCTU

The context
© 2018, WIm Bollen & Robbie Dugardijn

Mutual goals
© 2018, WIm Bollen & Robbie Dugardijn
Goals
Shorter time to market
Improved predictability
Resilience
More throughput
At all levels and
across all functions

Change ahead
More is different
"...at each level of
complexity entirely
new properties appear,
and the understanding
of the new behaviours
requires research..."
Philip Warren Anderson, More Is Different
© 2018, WIm Bollen & Robbie Dugardijn

Change ahead
Change is different
It is all about the
(agile) mindset, one
will say!
But a mindset cannot
be installed…
© 2018, WIm Bollen & Robbie Dugardijn

Change is
driven by the
way we think
© 2018, WIm Bollen & Robbie Dugardijn
“Intuitions come first,
strategic reasoning second”
Jonathan Haidt
Image - https://uofuhealth.utah.edu/accelerate/blog/2017/10/bob-
pendleton-on-the-elephant-the-rider-and-change-in-health-care.php

Change is
social
© 2018, WIm Bollen & Robbie Dugardijn Image - http://www.flamesamilehigh.com/the-elephant-and-the-rider/
“..if you want to get people
to coordinate or change
their behaviour, you have to
first and foremost deal with
the existing web of
relationships, rather than
treat people as isolated
individuals”
Alex Pentland, Social Physics:
How good ideas spread

Engaging the thinking
through simulation
Doing and thinking
based on a model
No risk environment
The learning is the winning
Building shared understanding
© 2018, WIm Bollen & Robbie Dugardijn

Simulation
‘how work works’
© 2018, WIm Bollen & Robbie Dugardijn

Simulation
The day after…
A shifting conversation!
“Reorienting, which is the
essence of agility, occurs when
you interpret the data to
conclude that you have a
systemic bias or that the focus
point has moved and so you
have to shift the direction”
Chet Richards © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

Dancing with SAP
Insights about a 9 months journey
© 2018, WIm Bollen & Robbie Dugardijn

Into practice
SAP downstream
• Engage the thinking
• Visualize the delivery of work
© 2018, WIm Bollen & Robbie Dugardijn

p. 16
Guiding Principles
From Push to Pull; enabling collaboration
Image - https://www.brainshark.com

Enabling
collaboration
in the team and
across functions
© 2018, WIm Bollen & Robbie Dugardijn

Create Partnership
and Confidence
Engagement and integration
• Test Automation
• L2 support
• Release automation
One team vision
• Common KPI’s
• Shared and transparant objectives
Resource Management
• Integration in project and service teams
Operational Activities
• Simplied processes
• Focus on Collaboration
© 2018, WIm Bollen & Robbie Dugardijn

Mitigate
Challenges
and Risks
© 2018, WIm Bollen & Robbie Dugardijn

Guiding principles
Bridge boundaries
End-to-end
"Don't push change,
remove the factors
limiting growth."
Peter Senge
the fifth discipline: The art and
practice of the learning
organization
© 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

The impact
© 2018, WIm Bollen & Robbie Dugardijn

Tangible
Results
Increasing
fitness for
purpose
50% decrease of
Delivery Lead Time
>50% increase of
Throughput
Improved Quality
e.g. less regression
Customer focused
Reducing friction in
value creation
Increasing
experience of
meaningful work
Need to continue to
collaborate at all
levels and across
functions
© 2018, WIm Bollen & Robbie Dugardijn

‘How to make SAP dance’
“Gamified Agility Experience
a case study”
Robbie Dugardijn – Engie – Robbie.dugardijn@engie.com
Wim Bollen – DUCTU – wim.Bollen@ductu.be
© 2018, WIm Bollen & Robbie Dugardijn

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4. Change ahead More is different "...at each level of complexity entirely new properties appear, and the understanding of the new behaviours requires research..." Philip Warren Anderson, More Is Different © 2018, WIm Bollen & Robbie Dugardijn

6. Change is driven by the way we think © 2018, WIm Bollen & Robbie Dugardijn “Intuitions come first, strategic reasoning second” Jonathan Haidt Image - https://uofuhealth.utah.edu/accelerate/blog/2017/10/bob- pendleton-on-the-elephant-the-rider-and-change-in-health-care.php

7. Change is social © 2018, WIm Bollen & Robbie Dugardijn Image - http://www.flamesamilehigh.com/the-elephant-and-the-rider/ “..if you want to get people to coordinate or change their behaviour, you have to first and foremost deal with the existing web of relationships, rather than treat people as isolated individuals” Alex Pentland, Social Physics: How good ideas spread

10. Simulation The day after… A shifting conversation! “Reorienting, which is the essence of agility, occurs when you interpret the data to conclude that you have a systemic bias or that the focus point has moved and so you have to shift the direction” Chet Richards © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

13. p. 14 Guiding Principles

14. p. 15 Guiding Principles

15. p. 16 Guiding Principles From Push to Pull; enabling collaboration Image - https://www.brainshark.com

18. Create Partnership and Confidence Engagement and integration • Test Automation • L2 support • Release automation One team vision • Common KPI’s • Shared and transparant objectives Resource Management • Integration in project and service teams Operational Activities • Simplied processes • Focus on Collaboration © 2018, WIm Bollen & Robbie Dugardijn

20. Guiding principles Bridge boundaries End-to-end "Don't push change, remove the factors limiting growth." Peter Senge the fifth discipline: The art and practice of the learning organization © 2018, WIm Bollen & Robbie Dugardijn Source – © 2018, Patrick Steyaert, Okaloa

22. Tangible Results Increasing fitness for purpose 50% decrease of Delivery Lead Time >50% increase of Throughput Improved Quality e.g. less regression Customer focused Reducing friction in value creation Increasing experience of meaningful work Need to continue to collaborate at all levels and across functions © 2018, WIm Bollen & Robbie Dugardijn

23. Q&A

24. ‘How to make SAP dance’ “Gamified Agility Experience a case study” Robbie Dugardijn – Engie – Robbie.dugardijn@engie.com Wim Bollen – DUCTU – wim.Bollen@ductu.be © 2018, WIm Bollen & Robbie Dugardijn

Hinweis der Redaktion

WIM – Welcome - about ROBBIE - about
ROBBIE - Large scale SAP implementation
ROBBIE – mutual goals
WIM
WIM - Avoiding the double bind, example “Be self-organising”
WIM
WIM Change spreads virally through the (informal) network
WIM
WIM
WIM
ROBBIE - Large scale SAP implementation
ROBBIE Ook traffic lights om lead time op te volgen
ROBBIE
ROBBIE
ROBBIE WIP limit beschermt team tegen push en dus overbelasting Creert de context om samen te werken
ROBBIE
ROBBIE
ROBBIE
ROBBIE
WIM Change is social too
ROBBIE
ROBBIE

Xp days 2018 - ‘How to make SAP dance’ “Simulation Agility Experience" a case study

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Xp days 2018 - ‘How to make SAP dance’ “Simulation Agility Experience" a case study

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