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MARKETING IN THE
CUSTOMER AGE
#DMXDublin #BackedByAIB
@TomDublinCity
RIGHT
PEOPLE
SET UP
STORIES
PLATFORMS
#DMXDublin #BackedByAIB
KEEP IT SIMPLE
#DMXDublin #BackedByAIB
RIGHT
CUSTOMER
EXPERIENCE
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
WHERE AIB HAS
GOT IT RIGHT
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
KEEP IT SIMPLE
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
Propositions
Employee
Experience
Customer
Understanding
Customer
Engagement
Customer
Experience
Strategy
Brand
Customer
Experience
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
FUNDAMENTAL
HUMAN BEHAVIOUR
HAS NOT CHANGED*
*As long as they are online.
FOBO is a thing people
#DMXDublin #BackedByAIB
RIGHT PEOPLE
#DMXDublin #BackedByAIB
RIGHT ATTITUDE
#DMXDublin #BackedByAIB
TAKE AWAY 1
HIRE FOR ATTITUDE
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
TAKE AWAY 2
BREAK THE SILOS
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
UNDERSTAND YOUR BRAND
#DMXDublin #BackedByAIB
TAKE AWAY 3
TELL STORIES
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
TAKE AWAY 4
In Marketing Technology
Less is More
#DMXDublin #BackedByAIB
RIGHT
PEOPLE
SET UP
STORIES
PLATFORMS
#DMXDublin #BackedByAIB
KEEP IT SIMPLE
#DMXDublin #BackedByAIB
RIGHT
CUSTOMER
EXPERIENCE
#DMXDublin #BackedByAIB
#DMXDublin #BackedByAIB
@TomDublinCity

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Tom Kinsella, AIB - DMX Dublin 2016