Arthur Dent is an experienced Estate Manager and Personal Assistant seeking a new position. He has over 12 years of experience managing households, including overseeing staff, vendors, budgets and maintenance of multi-million dollar properties. Dent also has a background in event planning and non-profit leadership. He is skilled in household systems, culinary arts, and providing exceptional service. Dent aims to take his career to the next level as an Estate Manager through continued dedication to his principals.

1. 2016
The Personal Touch Career Services
8/11/2016
Private Service
Resume Samples

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RESUME TEMPLATES
Edited by Anthony Tran-Son-Tay
The Personal Touch Career Services

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©2016 Donna L. Shannon
Published by The Personal Touch Career Services: Westminster, CO
All Rights Reserved. No part of this book may be reproduced in any form or by any electronic or mechanical
means, including information storage and retrieval systems, without written permission from the author, except
in the case of a reviewer, who may quote brief passages in critical articles or in a review.
Trademarked names appear throughout this book. Rather than use a trademark symbol with every occurrence of
a trademarked name, names are used in an editorial fashion, with no intention of infringement of the respective
owner's trademark.
The information in this book is distributed on an "as-is" basis, without warranty. Although every precaution has
been taken in the preparation of this work, neither the author nor the publisher shall have any liability to any
person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the
information contained in this book.
Donna L. Shannon
The Personal Touch Career Services
8120 Sheridan Blvd, Suite A101
Westminster, CO 80003
www.personaltouchcareerservices.com
donna@personaltouchcareerservices.com

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CONTENTS
The Art of the Private Service Resume.......................................................................................................................6
Clean Line Resume .....................................................................................................................................................7
Personal Assistant Style Resume................................................................................................................................9
Presentation Resume .............................................................................................................................................. 11
Traditional Resume.................................................................................................................................................. 14
Stylish Blocks Resume- Use with Caution................................................................................................................ 16

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THE ART OF THE PRIVATE SERVICE RESUME
By Donna Shannon, President, The Personal Touch Career Services
Resumes: seems simple enough, doesn’t it? A list of experience, some top key skills, a mention of your education,
and then you are good to go, right?
Not so.
Like poetry, resumes are deceptively simple. Within the span of a few pages, you must convey who you are, what
you can do, and where you have done it while sprinkling in the relevant key words to pass the screening
procedures. Add in considerations of format and style, these two (or more) pages become even more challenging.
Plus, private service has its own unique demands that aren’t present in any other industry.
For example, an Estate Manager resume is very similar to the CEO of a top corporation. The entire career must be
covered, which could easily be more than 15 or 20 years. All areas of expertise must be shown so that the
employers can appreciate just how much this potential employee can do for them. Often times, a detailed
personal summary or profile is included to give the employers and agencies insight into who you are as a person,
serving as the biography or executive summary to go beyond the facts and stats of your past employment or
education.
That being said, there are some tactics that are universal regardless of industry. While the resume samples in this
book follow a fairly standard placement of information and sections, they can easily be adjusted to highlight
different key factors in different ways.
Your most important information:
1. Who you are
2. What you can do
3. Where you’ve done it
4. Bonus: How does all of this apply to their needs – especially if you are transitioning from a different
industry.
Additional Items to consider:
1. Most agencies will request a picture – it is acceptable to imbed a high quality picture on the resume.
Even if it is not a professional headshot, you can improve the image quality by paying attention to lighting,
backgrounds, and picture resolution.
2. Whatever is most important should be listed on the first page.
If you just graduated from a well-recognized private service school, this may prompt placing the Education
section ahead of the Skills area.
3. Keep the formatting agency-friendly.
Complex formatting makes it more difficult for agencies to incorporate their own style or branding onto
the resumes before they send them to potential employers.
4. Keep in mind your personal branding – how does your personality and beliefs make you ideal for this
industry?
“Your personal brand should represent the value you are able to consistently deliver to those whom you
are serving.” – Glenn Llopis, Forbes

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CLEAN LINE RESUME
With a simple and straight-forward style, this format provides an elegant design that doesn’t distract from the
core message and qualifications of the candidate.
Eddie “The Eagle” Edwards
303-555-1234 Cell fake@fakeemail.com
Professional Profile
As a former Olympic Athlete, understands how discipline, creativity and attention to detail are crucial to a world-
class performance. For over 9 years, implemented these same traits to manage a multi-million-dollar private
estate with 5-Star service standards. Driven to provide a sense of ease and comfort to busy Principals, allowing
them to enjoy the benefits of their lifestyle without the worry of managing the daily operations of the estate.
Highly detail-oriented and able to work independently. Practices loyalty, honesty, discretion and a strong work
ethic into every position.
Fluent in French, English - Dual Citizenship: United States & United Kingdom
Key Skills
Personnel management & training
Vendor management and negotiations
Estate financial reporting and controls
Records/inventory management
Microsoft Office, QuickBooks, Quicken
Discreet and professional
Meal planning and preparation
Executive travel arrangements
Event planning and execution
Housekeeping and deep cleaning
Wardrobe maintenance
Fine art, wine inventory and care
Construction management
Eye for Interior design
Luxury property maintenance
Smart Home technology
Security systems and awareness
Help with children, elders, pets
Experience
Butler / Household Manager – Location, CO Mar 2013 – Present
Confidential Private Residence
Oversees the maintenance and appearance of two homes for a couple. Properties include significantly landscaped grounds,
exterior and interior planters, pool and courtyard fountain.
 Provides on-site supervision of vendors for maintenance, renovations and landscaping projects
 Coordinates major projects such as bathroom remodeling and deep cleaning during Principal’s absence
 Handles all care of 4 Maltese dogs: feeding, walks, vet appointments and long term care facilities
 Organizes regular errands, household shopping and email communications for the Principals
 Supervises part-time housekeepers and laundress; assists with cleaning; polishes silver
 Conducts household and wardrobe organization; offers interior design insight to the Lady of the House
 Prepares meals and beverages for the Principals and guests
 Cleans, arranges/ logs maintenance for luxury sedan and 2 golf carts; performs chauffeur duties
Household Manager/ Personal Assistant/ Butler - Location, CO 2008 - 2012
Confidential Private Residence
Provided daily care and management of 7,000 sf residence on heavily landscaped grounds, totaling 1 acre. Additional
assistant duties within the Principal's business office.
 Oversaw the 12-month construction of new home, in coordination with builder and interior designer
 Coordinated vendors for maintenance, especially for theatre and Smart Home features
 Managed 3-4 housekeepers and full time groundskeeper, plus additional crew as needed
 Performed detailed household cleaning, laundry, wardrobe maintenance and dry cleaning arrangements
 Researched cleaning techniques for specialty surfaces and rectified damage to granite countertops
 Scheduled vehicle maintenance and tended to cleaning and detailing
 Prepared and served meals; shopped for all groceries, household supplies, bar items and wines
 Maintained inventory of all household goods and items

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 Handled daily care and grooming of 2 Maltese dogs
 Decorated the interior and exterior for holidays and events
 Coordinated events for up to 60 guests, including holidays, social gatherings and corporate parties; hired
entertainment, secured caterers/ bartenders and greeted guests
 Tutored the Principal's son in French language
 Personal Assistant / Office Assistant Responsibilities:
 Arranged all business and personal travel; acted as flight attendant on private jet and steward on yacht.
Traveled with Principal and family members toA local, national and international destinations
 Managed all household accounting through QuickBooks and Quicken
 Screened, organized and distributed all professional communications (telephone/ email/ mail)
 Helped Office Manager with in-office meetings and the care/ cleaning of boardroom
 Maintained office organization, supply inventory and overall office appearance
Concierge / Lobby Ambassador - Sarasota, FL 2012
The 5 Star Super Hotel
Provided superior customer service to guests of the well-known 5-Star Hotel. Trained in The Ritz Carlton
standards, with an emphasis on professionalism, etiquette and customer appreciation.
 Assisted guests with reservations, local attractions, ground transportation and special requests
 Informed guests of hotel features / amenities; conducted facility tours for event guests and VIPs
 Solved a variety of guest issues, with diligent follow-up to ensure a positive guest experience
 Notified Loss Prevention/ Security of any theft or potential security issues, injuries and accidents
 Oversaw all cleanliness in lobby area and public bathrooms
Store Manager - Location, CO 2000 - 2008
The Cold Yogurt Shop
Contacted by personal reference to open and manage their franchise retail location. Focused on customer service to gain
repeat business. Provided hands-on work within the store in addition to management oversight.
 Hired, trained, scheduled and terminated employees
 Conducted all the marketing, including effective social media marketing strategies
 Ordered all supplies and maintained inventory controls
Additional Experience
World-Level Competitive Ski Jumping Coach - Location, CO 1993 - 2001
Self-Employed
Teaches jumpers of all levels from ages 5 to 75 in the art and sport of ski jumping. As a former Olympic Athlete
for Great Britain, brings high level of professionalism and insight into the international competitive industry.
 Trained individuals, couples and teams, including athletes competing on a national level
 Represented Britain in the 1988 Winter Olympics.
Education
Travel Agent Certification - Bradenton, FL 2008
Manatee Technical Institute - Travel, Tourism and Hospitality Program

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PERSONAL ASSISTANT STYLE RESUME
While this format can be used for any type of job or industry, this open style uses white space to help guide the
eye to important information in the resume.

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PRESENTATION RESUME
Often considered a gold standard resume, this formal presentation resume offers the reader a comprehensive
view of the candidate. Considering that many principals actually want to understand a lot about a potential
employee before the interviews begin, this resume helps employers see who you really are.
ARTHUR DENT
CERTIFIED ESTATE / HOUSEHOLD MANAGER
123 Fake St
Denver, CO 80000
303-555-5555
fake@fake.com
www.linkedin.com/pub/fake
Professional Profile:
I believe in giving people credit and lifting them up – whether they are my staff members, vendors or my principals.
Sharing this positive attitude is the key to helping people succeed in life. This is how I knew I had a genuine service
heart, one of the most critical attributes for anyone in the private service industry.
Knowing that I had a passion for organization, entertaining, management and details, I was inspired to leave my
successful career as the leader of a non-profit travel association to attend the well-known Starkey International
Institute for Household Management to launch my new career in Household and Estate Management. The classes
greatly enhanced the skills I already possessed in the area of system development, staff leadership and entertaining.
Plus, I relished divining into the course material for the luxury market: everything from formal service to the proper
care of silver and china. Since my graduation, I have worked within two High Net Worth households, bringing
order and perfection to the operations of the expansive residences.
Ultimately, I would like to achieve happiness and peace, knowing that I have fulfilled my life time career goals,
with continuing my career stages in everything that I have loved to do. From my first career in the travel industry
to becoming an Executive Director in tourism, all of my experiences have prepared me to handle the multitude of
details required to run a luxury property as a Household Manager. I plan on continuing my career into an Estate
Manager role, being a stable key manager for my principals.
Skill Synopsis:
 12 years of non-profit Executive leadership
 Budget creation, tracking and expense reconciliation
 Skilled in Starkey Household Management system
 Project management with detailed report generation
 Creation of household manuals and procedures
 Management of household staff: housekeepers, chef
and grounds crew
 Supervision and direction of maintenance vendors
 Management of landscaping with numerous vendors
 Vehicle and water craft maintenance management
 On-property water features/ oceanfront properties
 10+ years of international/ domestic travel
coordination experience
 8+ years of creative event planning
 Certified Festival and Events planner
 Certified Sommelier: skilled in Food & Wine
 Trained in multiple service styles
 Talented cook: menu planning and procurement
 Home security systems operation
 Wardrobe management and maintenance
 Certified CPR & First Aid
 Exceptional guest and pet care
Technology Expertise: Starkey Household Management System; Microsoft Office (Word, Excel, PowerPoint);
QuickBooks; iPad; Smart Phone. Typing/Computer Speed - 68
Smart Home Technology; AMX system, Apple TV, HULU, Alarm System, Kaleidescape, pool and koi pumps

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Professional Experience:
Estate Manager / Personal Assistant Aug 2012 – Present
Confidential Private Employer – LOCATION
Oversees the operations of two oceanfront estates for a couple, consisting of 10,000 sf main residence, 5,000 sf
guest residence and boat house for Grady-White boat and 4 additional watercraft. Principals entertain heavily,
with guests and family frequently staying for extended periods of time.
Estate Management Responsibilities:
 Ensures pristine maintenance and appearance of grounds and homes, especially for main residence which
has been featured in Florida Design Magazine
 Leads, manages and schedules 2 housekeepers, including training on specialty surfaces and features
 Coordinates menus with private chef; prepares occasional meals
 Supervises and negotiates contracts with numerous vendors for maintenance and grounds care
 Coordinates care of interior / exterior water features: pool, fountains and koi ponds
 Created and updates household manuals, maintenance calendars and inventory
 Confirms proper operation of Apple-based Smart Home technology, security systems and AMX system
 Oversees wine cellar / inventory and coordinates additional purchases
 Maintains fresh floral arrangements and receives new arrangements from local florist
 Directs maintenance and detailing for 3 vehicles; arranges rental cars for guests
 Prepares estate for Principals’ and guests arrival; provides guest care and concierge services
 Coordinated the transport of 2 new watercraft to the property; updated all safety equipment and boat lifts
 Collaborates with Captain to organize fishing and leisure trips
 Arranges dog care: groomers, vet appointments, doggie day care and natural/ fresh food regiment
Personal Assistant Responsibilities:
 In charge of personal and professional communications: email, voice mail, mail and event RSVPs
 Generates monthly expense reports to the family office while staying within given budgets
 Conducts personal shopping both online and in-person; tracks gifting for family and friends
 Handles errands for Principals and guests: grocery shopping, dry cleaning and prescription pick-up
 Orchestrates ground transportation for guests, including acting as chauffeur as requests
 Books commercial travel arrangements as well as coordinating private jet travel with the family office
 Arranges private entertaining events for 6-12 guests throughout the year; key person in producing annual
formal theme-based event at the residence
 Coordinates efforts with the home office
Independent Caterer / Event Planner - LOCATION 2005 – Present
Established a side business to produce intimate events, parties and dinners featuring home-style Midwestern
cooking. Additional services included preparing and serving meals to needy families on a volunteer basis.
 Worked with clients to create unique themes for birthdays, weddings, clergy and corporate events
 Coordinated staff for the event and hired additional caterers for larger events
 Sourced a variety of live entertainment and equipment rental
Household Manger / Personal Assistant Feb 2012 – Aug 2012
Confidential Private Employer – LOCATION
Managed the home and affairs of a couple and their two children with 5,000 sf main home, secondary beachfront
home. Supported children’s equestrian activities. Single point of contact for the Principals and vendors.
Household Management Responsibilities:
 Supervised two housekeepers and nanny; trained staff for future management roles
 Handled HR functions: weekly staff evaluations, hours verification and staff insurance/ benefits
 Oversaw household budget and controlled costs while receiving top quality services
 Managed seasonal maintenance and landscaping vendors
 Planned, procured and prepared healthy meals as well as children’s lunches and snacks

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 Oversaw repairs / renovations to the beachfront home, which suffered significant water damage over the
winter months: worked with interior designer, salvaged items/ furnishings and generated weekly reports
 Arranged maintenance and detailing for 3 vehicles; coordinated cleaning of horse trailer
 Served as chauffeur as requested and cared for 3 indoor cats
Personal Assistant Responsibilities:
 Managed both personal and professional calendars for the Principals and their children
 Generated detailed daily/ weekly itineraries for the busy family, with personal appointments, household
activities, vendor schedules and weather reports
 Handled personal and professional communications: email, voice mail and special occasion mailings
 Planned and executed various entertaining events for the business and the family
Earlier Experience:
Executive Assistant Company LOCATION May 1993 – May 1995
Administrative Assistant Company LOCATION Oct 1992 – Mar 1993
Education:
Starkey International Institute for Household Management – Denver, CO DATE
Certified Estate / Household Manager – Graduated Top of Class
Certified Sommelier
Bachelor of Science, Denver University – Denver, CO
Business Management, Psychology and Computers
Professional Development:
Festival and Events Management – 2003
Leadership of the Lake – 2002-2003
Ongoing culinary courses
Professional Memberships:
Domestic Estate Management Association (DEMA)

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TRADITIONAL RESUME
A classic look and feel, the traditional resume provides a lot of information while conserving space.
T Y L E R D U R D E N
123 Paper Street, Fake, CO 80003
303-555-1234 fake@fakeemail.com www.linkedin.com/fake
ESTATE MANAGER
PROVIDING GRACIOUS SERVICE TO FINE HOMES AND ESTATES
SUMMARY
For over 20 years, I have provided seamless service and detailed care to High Net Worth families throughout the United
States in both formal and informal households. I believe in encouraging and coaching my staff to deliver the best possible
product to our principals, whether it is the meticulous cleaning of the luxury residence or providing gracious service at
events and private dinners. With a keen eye for detail and the ability to prioritize, I am able to manage multiple projects
simultaneous without sacrificing quality results. Overall, my desire is to make my employers’ lifestyle goals a reality. One
of the greatest compliment I ever received came from one of my previous families: “we have never felt more comfortable
in our own home.” It is my goal to do the same for you.
SKILLS and STRENGTHS
Smooth management of multiple properties
Residential construction, maintenance and landscaping
Management, recruitment and training of staff
Trusted liaison with business and family office
Event planning for up to 450 guests
Cordial, 5-star quality guest care
Multiple, simultaneous project management
Budget management and cost control
Fine art and household inventory documentation
Excellent knowledge of food and wine
Effective contract negotiations
Confidential, discreet and adaptable
Creative problem solving
Exceptional communication skills
Highly detail oriented
Expert organizational abilities
Effective team builder and motivator
Loyal, trustworthy and genuine
Keen understanding of formal and informal service
Seamless, invisible service
Technology: Microsoft Office (Word, Excel and Outlook); mobile devices, smart home technology
EXPERIENCE
Household Manager /Consultant Various Private Homes Mar 2011 – Present
Accepts various assignments throughout the US to evaluate and improve service standards for private estates. Currently
holding Long Term contract Managing 12,000 sq. ft. UES Townhouse and 20 Acre Hampton Estate.
 Evaluates and resolves staffing issues, including hiring, firing, training and management.
 Determines procedural and physical inefficiencies on household systems.
 Overseeing multiple construction projects, including new construction, remodeling and exteriors.
 Setting household standards and systems in place for long term success.
 Budgeting and cost control.

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Estate Manager Confidential Family – Location, CO Mar 2008 – Feb 2011
Oversaw all aspects of management and service of 3 Residences, including Smart Home technology and advanced
electronic systems at the primary residence.
 Worked with subcontractors to provide care and maintenance of homes.
 Planned, organized, and oversaw all entertainment activities.
 Assisted lady of the house with social calendar, organizing contacts and other administrative functions
 Oversaw remodeling of one home and multiple upgrades of another.
 Provided hands on service, driving and meal preparation.
Estate Manager Confidential Family – Location, CO Nov 2004 – Mar 2008
 Oversaw complete management of 5 Estates.
 Hired, trained and supervised all staff.
 Planed, organized and oversaw all entertainment activities.
 Directed and scheduled contractors and tradesmen for repairs and upkeep.
 Created and implemented service standards.
 Assisted with detail of construction projects including working with Architects, builders and decorators.
 Worked under strict time-lines and high pressure situations.
 Assured proper service to all guests.
 Controlled expenses while maintaining standards of physical property and strict levels of service.
Estate Manager Confidential Family – Location, CO Feb 2000-Nov 2004
Managed the estate, consisting of Main House, Guest House, Pool House, 3 Pools and Tennis Court & Pavilion.
 Oversaw extensive entertaining with many functions for up to 400 people. Upheld stringent security protocols
for frequent political functions and celebrity guests.
 Hired, trained and supervised permanent, full time employees and seasonal staff members.
 Controlled expenses of operation and provided fiscal reports to the principals of the residence.
 Ensured the performance of invisible service in accordance with principals’ standards.
EDUCATION
Safe Food Handling Certification American Hotel and Motel Association DATE
Bachelor of Arts Colorado Institute of Art – Denver, CO DATE
REFERENCES
Available on request.

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STYLISH BLOCKS RESUME- USE WITH CAUTION
While this particular resume has a modern and beautiful design, it is primarily built with tables and text boxes. For
many application systems, this can cause problems when uploading the data, as computers interpret the data in
a very different way than humans read it. This is a great option when you can send the PDF via email directly to
an employer or the principals’ company or family office.
ELLEN RIPLEY
555 Stardust Way  Olympia Base, Luna  303-555-1234  fake@yahoo.com
 PROFILE
ersatile professional with record of enhancing clients’ efficiency and
productivity through technology. Effective solutions developer and
tester with experience in all phases of software development lifecycle.
Proficient in quality assurance practices, web applications and database
management systems. Conscientious, analytical, and organized.
 TECHNICAL SKILLS
Languages: SQL, C#.NET, JavaScript, HTML, XML, J2EE, Java and Visual Basic 6.0
Quality Assurance: Functional testing, regression testing, user acceptance testing, test case development,
test execution and defect tracking
Software Development: Web application development, database scripting/querying, object oriented
programming, Client/Server and design patterns
Application Software: Microsoft Test Manager, Team Foundation Server 2012, Visual Studio 2008/2012, MS
Office 2003/2012 and Visio
Databases: Oracle 11G Enterprise Edition, MS SQL Server 2008 R2/2012, Postgres 9.x and MySQL
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 HIGHLIGHTS
 Quality Assurance Lead, QSMI. Wrote plan to document company software development quality assurance
policies through all phases of development lifecycle. Authored test plans and cases for user acceptance and
functional testing, executed test cases for functional and regression testing, configured test environments for
functional testing and tracked defects during testing phase prior to implementation and release at client site.
 Designed, Developed and tested web pages for a healthcare services system modernization. Purpose of Agile
project was updating ASP.NET website and SQL Server database design. Automated unit testing of application
objects using Microsoft Test Manager. Used agile methodology while participating in design meetings and
scrums.
 PROFESSIONAL EXPERIENCE
LIEUTENANT 1ST
CLASS / SPECIAL CIVILIAN ADVISOR, Colonial Marines (5/2125 – 12/2138)
 System Modernization Designed, developed, and tested ASP.NET pages for a government client’s IT site
modernization effort. Collaborated with other team members in data migration of legacy SQL Server database to
updated site. Created unit tests for class methods using Microsoft automated testing tool.
WARRANT OFFICER, assigned to Nostromo, Weyland-Yutani Corporation (03/2118 - 04/2122)
 Web Service Repository web site, U.S. Air Mobile Command Developed and tested data-driven functionality
through PL/SQL views, procedures, and scripts which provided content for this web application. Tested database
procedures and views with web pages and created database script packages to accompany web application.
Maintained versions for configuration management.
 EDUCATION
LUNAR UNIVERSITY OF OLYMPIA
Bachelor of Arts: Navigation
V
KEY SKILLS OFFERED:
Class 2 Rating – Heavy Loaders
Testing & Quality Assurance
Agile Methodology
Xenomorph Destruction