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  1. 1. +1.240.315.3505 davidjpuckett@gmail.com http://www.linkedin.com/in/joshuapuckett Summary Certifications My name is David "Joshua" Puckett, and I am a VoIP/Network Engineer who is constantly working to distinguish myself from my peers. From an early age I developed a passion for Information Technology and obtained my CCNA certification before graduating high school. I have never let my love of learning cease and use every work opportunity to rise with the challenges presented in an effort to cultivate new ideas and better implementations of both Data and Voice Networks. As a Network Technician I learned the foundation for my career in IT. As a Field Application Engineer I worked hands-on in foreign countries to quickly gain a comprehensive understanding of unfamiliar network architectures in order to diagnose and resolve customers’ issue in a sensitive and timely matter. As a Product Manager I learned how to couple my love and understanding of technology to an accurate and comprehensive translation of customers' business needs into technical requirements. In my latest role as I am learning a lot more about Cisco’s Unified Communications platform, along with cementing other Cisco Knowledge I already had.. I eagerly await the next challenge to utilize my experience to better serve the individuals around me and to advance the goals and principles of the organization as a whole. CCNP Route/Switch 02 / 2015 – 05 / 2018 Cisco Systems, Inc. License: 642-902, 300-115, and 300-145 CCNA Voice 02 / 2009 – 05 / 2018 Cisco Systems, Inc. License: 640-461 MCTS: Network Infrastructure 07 / 2010 - Indefinite Microsoft Corporation License: 70-646 D. JOSHUA PUCKETT VOIP AND NETWORK ENGINEER
  2. 2. +1.240.315.3505 davidjpuckett@gmail.com http://www.linkedin.com/in/joshuapuckett Experience NetCraftsmen, LLC 12 / 2014 – 07 / 2015 Member of Technical Staff III My role was a Consultant dealing with various different companies, primarily assisting/installing Cisco Unified Communications platforms on Virtualized environments. Responsibilities:  Working with Customer and PM to create SoW and Time Line  Creating and Peer Reviewing Design Documents for delivery to customers.  Installing and implementing the project according to the time line and the SoW.  Holding close out meeting and lessons learned with customers.  Offering support for the installation as needed going forward. Xerox Corporation Ltd. 01 / 2014 – 10 / 2014 Communications Engineer My role is to provide seamless turn up and management of ISP/Internet drop points for projects in the Photo Enforcement sector. Responsibilities:  Being in close contact with construction crews and project managers.  Maintaining and overseeing router deployment/configuration to 1000+ Plus sites.  Having complete knowledge of the entire Use Case to ensure product functionality.  System deployment and configuration.  Relationship and Account Management with respective vendors. Patton Electronics Co. 04 / 2012 - 10 / 2013 Technical Product Manager My role was to provide business leadership and direction on internal and customer-facing aspects of product development, launch and support for Patton’s worldwide SmartNode brand, which is a TDM to VoIP Gateway. Responsibilities:  The creation of line-relevant commercialization strategies and tactics.  Strong ability to work effectively in a multidisciplinary, multicultural team environment.  Significant interaction with senior internal and external personnel on strategic partnerships, market development, customer applications and competitive positioning. My Product Line Manager Title has an emphasis in the technical aspects of the Product Management functions denoting me as their most Senior Sales Engineer, responsibilities specific to those functions are listed below. Technical Responsibilities:  Creating/Executing various Interop Test Plans for Telcos and SoftSwitches.  Travelling worldwide to ensure functionality in foreign Telecommunications Companies.
  3. 3. +1.240.315.3505 davidjpuckett@gmail.com http://www.linkedin.com/in/joshuapuckett Experience(cont) Highest Endorsed Skills Education  Assisting Technical Support with tickets once escalated beyond Director of Tech Services.  Managing bug/feature roadmaps and handling customer expectations.  Initial QA Testing for High Profile customers 1 mio+ USD per annum.  Writing QA Test Plans for new features and new products  RFI/RFP fill out for largest leads (when local techs were unable).  Giving Technical Training to Partners and Customers  Project Management of Software and Hardware Engineers Patton Electronics Co. 04 / 2011 – 04 / 2012 Field Application Engineer/Sales Engineer As a Field Application Engineer I cooperated closely with Patton Regional Sales Managers and Patton Support Departments in supporting existing and prospective accounts, end-users and partners. This included providing detailed product information, application consultation, solution design and development, training, network troubleshooting and design, and problem solving. The position carried much of the same responsibilities listed above, but with less pressure and responsibility. Swift Systems, Inc. 2010 – 2011 Network Engineer Responsibilities  HPPA Data Center Management (DC on Premises).  Help Desk response for my own and my colleague’s clients.  24/7 Support for premium customers (On all subjects)  Wireless ISP Setup/Management (Using Motorola Canopies across Frederick, Maryland)  Cable Drops Frederick Community College 2006 – 2009 AS, Cisco Based Networking SIP Ethernet VoIP CCNA Networking IP[v4] TCP/IP Network Administration H.323 DSL Troubleshooting Linux ISDN MGCP SNMP SS7 BGP E1 PPPoE Server Administration IPv6 OSPF LDAP RIPv2 VMWare EIGRP CUCM