1. DEEPIKA NAYAK Ph. (91) 976 996 4970 | Email: nayakdeepika89@gmail.com
OBJECTIVE Obtain a position as a Trainer in a company that utilizes my skills and gives an exposure to apply my
training knowledge for efficient and sustainable solutions.
EDUCATION Post Graduate in Travel & Tourism – S.N.D.T University, Mumbai, India
Bachelor of Arts (History)– University of Mumbai, Mumbai, India
WORK
EXPERIENCE
Lead Coach - Trainer, WNS Global Services Pvt. Ltd, March 2013 to present
Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise), November
2011 to February 2013
Destination Planner, Compact Travels Pvt. Ltd, April 2011 to October 2011
SKILLS GDS: Sabre, Amadeus & Worldspan
Other Software: MS Excel, MS Word & MS Power Point
PROJECTS
EXPERIENCE
Lead Coach - Trainer, WNS Global Services Pvt. Ltd
 Developed training manuals, presentations and videos on numerous topics.
 Developed OJT (On Job Training) plans.
 Prepared & Conducted knowledge cases to identify TNI.
 Ensuring smooth transition of employees from training to operations.
 Enabled profitable growth by training staff to decrease agent errors.
 Id Management.
 Managing & Dissemination of Process updates.
 Researched best practices and used them in all training programs.
 Strong training background includes curriculum development, classroom/online learning.
 Providing floor support.
 Certified as a WNS Certified Trainer.
 Cited for “ability to provide 100% throughput & 0% Attrition”.
 Providing Process Training, Training on Amadeus, World span and Sabre GDS.
 Conducting Cross-Skill & Up-Skill training on process to existing employees, and handling end to
end training needs.
 Handling Schedule Change Call/Reservations for European and American Market for Expedia Inc &
Travel Partners.
Customer Relation Executive - Sales, Bayside Tours & Travels (Thomas Cook Franchise)
 Handle Customized and Group Packages for domestic and international tours for Indian Market,
including standalone flights, Visa Assistance, and Hotel bookings.
 Assisted in promotional activities for enhancing sales.
Destination Planner, Compact Travels Pvt. Ltd
 Handled customized packages for international tours and detailed Destination & Brand Project for
“Namaste New Zealand” website.
COURSE WORK  World Travel Geography
 Travel Formalities & Air Transport

2.  Reservation Procedures, Ticketing & Fare Construction
 Indian Tourism
 Indian Background of Art, Architecture, Religion & Social Structure
 Organisation & Management
 Computer Reservation System – Amadeus
 Indian Tour Project
 21 Days Itinerary
 Practical Training.
PUBLICATIONS &
PRESENTATIONS
 Barack Obama & Movement of Black people in U.S.A - University of Mumbai
 Dadasaheb Phalke & His Contribution to Indian Cinema - University of Mumbai
 21 Days Itinerary (Ireland – England - Kingdom Of The Netherlands) - S.N.D.T University
 City Jaisalmer - S.N.D.T University.
 World Destinations - S.N.D.T University.
 Dream Destination - S.N.D.T University.
 Chola Sculptures - S.N.D.T University.
 Cape Town, South Africa - Compact Travels Pvt. Ltd.