Resume d brent-moorhouse-0006

D. Brent Moorhouse
Toronto, ON. H:416-284-9182, M:416-786-2413 dbmoorhouse@rogers.com
1
SUMMARY
Information Technology Professional with extensive experience working for the largest
Canadian based company in the industry. I have developed expertise in System and Network
Administration. I have demonstrated a proven ability to deliver Microsoft Technologies and
Solutions. I am client focused with a strong commitment to provide the best service possible.
I focus on getting good results with an eye for saving the customer and employer time and
money. As an independent thinker I have been a successful project lead. Key skills include:
* Active Directory Installation * Exchange Email Installation
* Project Implementation * Solution Development
* Perl Scripting * PowerShell Scripting
PROFESSIONAL EXPERIENCE
Protiviti Inc. Toronto, ON. – TD BANK GROUP Client Feb.
2015 – Present
Senior Analyst Audit Compliance and Verification Data Mining
Financial Services Sector
Develop Scripts and Automation Tools for Data Extraction and Reporting to Check for SOX Compliance
and Grading.
 Create tools like scripts, macros, spreadsheets and reports using relevant extracted data and
information that supports and verifies if a specific SOX Security and Compliance Control is
being achieved , met or surpassed and maintained continuously
 Visual Basic scripting to detect and report all open or unrestricted network shares
 Python scripting to debug and correct a user and group synchronization program that connects
via the ssh and scp protocols to hundreds of servers
 Unix security and access management
INERGI LP. Toronto, ON. – HYDRO ONE Client Apr. 2013
– Jan. 2015
Infrastructure (Wintel) Senior Analyst Energy Utility
Distribution Sector
Contracted to build, configure, install and integrate Windows 2012 R2 Servers on HP ProLiant
Hardware.

D. Brent Moorhouse
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 Select hardware manufacturer and add important options for server procurement
 Design server scalability to meet increased data processing and storage over time
 Create a bootable Windows USB key and add all software required for the new server build
 Install rails and rack mount the HP DL380p Gen8 servers and attach networkand power cables
 Update the server BIOS/CMOS, add the iLO information and install latest version of Intelligent
Provisioning software
 Move disks to planned drives and set up RAID 1 arrays (disk mirroring with an available hot
spare)
 Partition and format the System volume in accordance with x64 based architecture
requirements
 Apply the Operating System to the server from within the provisioning software
 Deploy newer drivers, hardware service packs and stability fixes
 Implement required programs; like Antivirus and Monitoring tools
 Configure server for high availability with network teaming and redundant power supplies
 Automate activities by scripting and build operational tools for common functions, tasks and
metrics
 Create build bookbased on current server standards and conditions and prepare application
run book
 Install the Print server role and import print queues from an existing server
 Recreate folders on new server and import the list of shares
 Robocopy the data from the existing server to the new server
 Execute successful cutover to, and commissioning of, the new print server
 Decommission old server and erase hard drives to government specifications
 Install the Domain Controller role, import the Active Directorydata and promote the server to
an active FSMO role
 Configure administrator access to a DMZ Jump server through the firewall from anywhere on
the network
 Repack and ship completely built and configured server to remote locations for immediate out
of box production use
 Troubleshoot any on site or remote location server issues before, during, and after production
integration
 Inspect and replace defective hardware components
 Maintain database of current production servers as extracted from AD and verify if they are
actually on the network

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 Participate and contribute ideas and opinions during project conference call
 Travelled to various Data Centers and completed jobs independently and correctly
 Resolved assigned incident tickets in a prompt manner with tickets seldom being more than 24
hours old
 Created change requests and farmed out tasks on the basis of purview to the respective teams
 Executed and implemented change requests following change control rules and regulations
 Sole on site support and maintenance of a server farm with hundreds of nodes
 Able to resolve difficult problems without help and mentored teammates on ways to overcome
complex jobs
 Installed, configured and explored the Avamar backup application
 Familiar with Trend Micro workstation and understand the concept of antivirus scanning and
patching for groups of servers as well as protection from malware like harmful software
installation or damaging hardware connections
 Worked in an environment where System Center Configuration Manager was used and
understand the process of detecting all servers, scanning for patches, updating the system
according to plan and schedule a server reboot
 Devised a PowerShell menu script that has options to perform regular and common tasks
quickly and consistently
CGI INFORMATION SYSTEMS INC. Toronto, ON. 2009 - Sep.
2012
Wintel Project Engineer Insurance Sector (Foresters Life, Unity Life, Royal
Sun Alliance)
Charged with the build, installation, configuration and integration of Microsoft based application
servers.
 Analyze, architect, design and deploy individual or groups of servers for projects, important
solutions and vital enterprise applications
 Work closely with a project manager to determine how the requirements of a project are to be
met within time limits
 Advise the project manager of the materials and resources needed to complete the project work
at a high caliber
 Supported server application pools and a corporate network infrastructure with automation,
updates, corrective action and new functionality

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 Built servers from blank hardware layering the operating system, firmware, middleware and
software for production
 Used vSphere Technology such as VMware workstation for server cloning (physical to physical,
and physical to virtual) and upgrading a Virtual Machines guest operating system
 Quickly provisioned development servers using Microsoft’s virtual machine technologyknown
as Hyper-V
 Used Symantec NetBackup for disaster recoveryand folder/file restoration
Project: Build New Active Directory Lightweight Directory Service (AD LDS)
 Created a new AD LDS environment on a Windows Server 2008 R2 operating system that had
built-in quality control mechanisms to ensure the data is accurate and replicated to member
servers
 Integrated AD LDS into production to be used by productivity applications for authentication
 Using ADSI Edit console snapin or custom scripts to modify attributes, schemas and database
configurations
 Using RegEdit console snapin or custom scripts to modify registry settings, add/remove
settings, turn-on/turn-off settings, enable/disable settings
 Programming in CScript, WScript, VBScript, KiXtart, Basic and DOS for automation of tasks and
jobs
 Wrote a VBScript to synchronize directories and check that the numerical marker of the updated
replicate LDAP data file is matched across all AD servers
 Scripted a file transfer program between servers that logged the name of the most recent file
copied and read
 Wrote PowerShell scripts to control log size, log rotation and log retention and user
logon/logout parameters
 Used the following directory management and maintenance tools; Get-ADObject, New-
ADObject, Set-ADObject, Move-ADObject, Get-ADOrganizationalUnit, Get-ADDomain, Get-
ADDomainController, Move-ADDirectoryServer
 Created and configured Group Policies to enforce standardized security settings and best
practices i.e. password complexity, resource access and object settings
 Mechanically populated and formatted Excel, CSV and tab delimited Text files which can then
be imported into Access and MDF/LDF files as a database for creating structured queries and
selective reporting
 Have experience using Microsoft SQL coding to extract information from tables or save as
macros for future use

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 Performed nightly site inspections to check places of egress and exits for obstructions and
ensure the data centre and cubicle offices are clear and safe before arming and locking the
front doors and leaving the premises
Project: Print Server Upgrade
 Migrated print servers from a MS Windows 2003 environment to a MS Windows 2008
environment
 Install new software role and features and configure print statistics reporting service
 Hardware upgraded to Dell blade servers
 Download and install new 64-bit and 32-bit printer drivers
Project: Forest Level Upgrade (Migration, Conversion and Augmentation)
 Upgraded all production servers, user profiles, computer accounts and other resources in a
forest and assimilated it into a domain in a larger forest
 This involved creation of a trust relationship between the Forests and creating new Domains in
order to maintain the integrity and integration of the servers and computers
 Prepared a new Windows 2003 Active Directory server to support the merged Domain's
feasibility - this process also produced a fully populated AD server that would not have
inherited any of the fragmentation from the old servers
 Extensive knowledge and usage of management tools like IPCONFIG, PING, NSLOOKUP,
TRACERT, PATHPING, NET USE, NBTSTAT, NETSTAT, NETSH, DSDBUTIL, NTDSUTIL, DSMGMT,
REPADMIN, DNSCMD, LDP, LDAP, LDIFDE, CSVDE, DCDIAG, NLTEST
 Managed DNS records, and the assignment renewal and scavenging process
 Managed DHCP records, and the lease renewal and expiration process
 Configured DNS forward and reverse lookup zones and DHCP address pools and delegation
 Used an imaging software known as Plate Spin Migrate to create exact copies of physical
servers and deploy the copies to virtual machines - this was a difficult operation that required
troubleshooting because the transfer operation would stall often and not resume
 This process involved booting the Virtual Machines into a pre-windows environment and then
establishing a single, secure connection to the Physical Servers
 The process then takes the direct attached storage and links it to the new Virtual Machine then
boots to a pre-windows environment that overlays the image to a new Virtual Hard Disk
 The process retains most of the original server settings but needs to be checked and verified or
even changed

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 In many individual server cases the resulting VM needed troubleshooting and tweaking to get
its production software to perform as it should
 Implemented various Enterprise antivirus solutions including McAfee and Norton
 Worked with the software vendor of Quest Migration Manager to transfer email profiles, folders
and messages to new Microsoft Exchange servers - this was a complex undertaking because
the software required a great deal of configuration and intervention to troubleshoot hurdles as
they arose
 This procedure required that an independent server be built to house the migration software
and act as a bridge that enabled it to pull data from the source server and push data to the
target server
 Overcame network limitations like narrow bandwidth and reduced speed that hampered the live
transfer of data
Project: Build and Support Application Servers
 Built and configured an application server with the Secretariat reporting program for use by the
Legal department
 A server was built with Microsoft’s SQL application installed to hold static and fluctuating
information in its database
 When the proprietary installation guide was ambiguous and unclear the vendor was engaged to
assist
 Integrated the new application server on the network and confirmed creation of dynamic
reports and documents
 Conducted a classroom training session for all members of the Legal department to transfer
knowledge usage for the Secretariat application - this involved having 12 desktop computers
prepped with the application installed and network communicating properly with the back end
database server
 Continued to troubleshoot and support the application when users needed help or answers
 Built and configured an application server with the Crystal reporting program installed for use
by the finance department - this included working closely with a finance lead analyst to
demonstrate how the application operates and fix any performance or functionality issues
 An ODBC connection was set up with an Oracle database server so the application was able to
pull or push data for report creation and forecasts
 Provided after hours support for Microsoft Forefront Threat Management Gatewayservice - this
allows employees to safely and productively use the Internet by providing multiple layers of

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continuously updated protections against the latest Web-based threats, including URL filtering,
malware detection, antimalware inspection, and intrusion prevention.
Project: Remediation of Sever Performance Problems
 Investigate, analyze and diagnose network latency and bottlenecks with the following tools
Ethereal/Wireshark, Network Monitor and other performance analysis utilities
 Used tools like Resource Monitor, Performance Monitor, Process Monitor, Process Explorer and
Tasklist to watch, correct and tune servers for optimum operation
 Examine the history of a problemand research using various media to find the best way to
address the problem
 Write reports with my causes of the problems and recommended actions for resolution or a
work-around
 Respond to user concerns and react in a professional manner to clarify issues and provide
quick response
 Present and discuss technically about the measures on a weekly conference call
CGI INFORMATION SYSTEMS Inc. Toronto, ON. 2005
- 2009
Third Line Support Administrator (Microsoft environment)
Telecommunications Sector (Bell Enterprises)
Distribution Sector (Canada Post, Purolator Courier, Yellow Pages Group)
Insurance Sector (Desjardins Financial)
 Microsoft Exchange Email delivery and operations for a large and diverse Fortune 500
telecommunications company that has over 20 servers and over 45000 mailboxes
 Types of servers built and configured are mailbox servers, client access servers, hub transport
servers, internet security and acceleration servers, net-meeting servers, edge transport servers,
and data protection servers
 Mounted blade servers in rack enclosures and connected them to redundant power supplies
and network uplinks
 Order and replace server hard disks, memory modules, power supplies, processors, fans, heat
sinks and other hot swappable hardware parts
 Wired servers with Ethernet cabling, RILO lines, D-Rack frames and Fiber optic cables
 Networked the servers to switches and configured networksettings like duplex/speed on the
servers and switches

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 Used the following mailbox management and maintenance tools; Get-MailboxServer, Set-
MailboxServer, Test-MAPIConnectivity, Test-SMTPConnectivity, Test-Mailflow, Get-Message,
Get-Queue, Get-MessageTrackingLog
 Installation, support and maintenance of Blackberry servers, client service connections and
handheld devices
 Used Data Protection software to configure a SAN Hard Disk array for backups, data restores
and disaster recovery
 Carried pager and cell phone for 24/7 on call support duty
 Install or implement Change Requests after hours or on weekends
 Use the HEAT ticketing application to acknowledge recorded issues and document the
resolution steps and inform the clients
 Managed and maintained a development environment consisting of physical and virtual servers
to be used for acceptance testing and quality assurance of new products and features
 Exchange Email support in a Multi Client Messaging shop that exclusively uses Microsoft
technologies
 Have used all of the major RDP software like MS RDP, Dameware, PcAnywhere, Real VNC,
Exceed
 Use the Remedy ticketing application to acknowledge and record issues and detail the
resolution steps and inform the client
 Carried pager for 24/7 on call support duty
CGI INFORMATION SYSTEMS Inc. Toronto, ON. 1999 -
2005
Third Line Support Administrator (UNIX environment) Telecommunications Sector (Bell Enterprises,
CGI Corporate)
 Provide daily operations and maintenance of the mail servers and administration of the
Netscape email application
 Worked with Unix versions from HP, Sun and Red Hat
 Scripting in the KORN, BOURNE and BASH shells
 Scripting and batching (do/until, select case, blocks, if/then/else, for/in, for/each, for/do,
for/next, while/wend, goto)
 Successfully used Perl programming, Unix Shell scripting and Command shell coding to
accomplish major and minor tasks. i.e. created a Menu driven Perl program of over a thousand
lines of code to perform administrative and operational tasks

D. Brent Moorhouse
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 Used of all the major protocols and layers of the OSI model such as; TCP/IP, Telnet, SMTP, POP,
FTP, TFTP, HTTP, HTTPS, LDAP, LDAPS, SNMP, DHCP, ICMP, RDP
 Implemented the Microsoft ISA firewalling and filtering software in an enterprise DMZ for
countering and blocking Denial of Service attacks and other URL or IP exploitation threats
 Also implemented a DMZ enterprise antivirus solution using the Tumbleweed application
 Carried pager and cell phone for 24/7 on call support duty
 Install or implement Change Requests after hours or on weekends
 Maintained controlled and accurate documentation standards and exercised tight Change
Management procedures
 Provided reports and research data to enable better and more informed decisions to be made
during Change Control meetings
TECHNICAL / FUNCTIONAL EXPERTISE
 Subject Matter Expert on Active Directory, Group Policy, DNS, DHCP, TCP/IP, and SMTP
 Ongoing career development is reflected by my current pursuit of a Red Hat Engineer
Certification
 Has a Security Clearance Level of ‘Inactive Secret’ which can be re-activated to workon
privileged and/or sensitive material
 Multiple years working on Microsoft Exchange Email platforms and Unix platforms running
Netscape Email
 Virtual Server Technologies (VMware and Hyper-V)
 Unix Shell Programming (Korn and Bourne Shells)
 Perl Language Programming to create tools for directory/email/database manipulation and
maintenance
 PowerShell command line processing for routine tasks and Powershell scripting for ad-hoc
utilities and complex jobs
EDUCATION
 Certifications: MCP, MCTS, MOS, A+, ITIL, VCA-DCV.
 University of Waterloo, Waterloo, Ontario
 Bachelor of Environmental Studies (Geography - Physical and Historical) Degree
 DeVry Institute of Technology, Mississauga, Ontario - Information TechnologyDiploma
 Alison Online Learning - Diploma in I.T. Management
 Skillsoft/Skillport Web Based Learning (52 courses completed to date)

D. Brent Moorhouse
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Many with Accreditation from George Mason University
INTERESTS
 Reading
 Drawing
 Weightlifting
 Biking
 Hiking
 Swimming
 Movies

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