1. CYNTHIA M. DEVER
10131 Coley Drive • Huntersville, NC 28078 • Mobile: (704) 426-7510 • Home: (704) 875-6292 • blu825@aol.com
OBJECTIVE: Detail-oriented, flexible, and self-motivated Executive Administrative Professional with more
than 25 years of experience managing administrative functions for C-suite level and other
various senior levels.
SUMMARY: Ability to work under extreme pressure and meet deadlines in a very fast-paced
environment. Capable of administering multiple priorities while possessing strong
communication and relationship building skills throughout all management levels. Effective
gatekeeper.
PROFESSIONAL
EXPERIENCE:
SALUJA COSMETIC AND LASER CENTER, Huntersville, NC 2014 – Present
Patient Coordinator
• Provides clinical office support to ensure patient satisfaction; schedules appointments
and greets patients; performs registration and check-in/out functions; maintains various
records and databases of information; prepares correspondence.
 Greets and assists visitors, patients, etc.; obtains initial patient information; answers
phone calls and responds to inquiries; refers, routes, or places calls; places patient
follow-up calls; serves as receptionist.
 Responsible for payment collection and posting; reviews requisitions; prepares reports.
 Researches and resolves patient referral problems; oversees operations to ensure patient
satisfaction.
 Managing orders and inventory/skin care products.
 Management of day-to-day operations, including staff
management/training/schedules/front desk appearance.
THE PINES AT DAVIDSON, Davidson, NC 2010 – 2014
Front Desk Receptionist -Coordinator and Administrative Assistant
 Responsible for handling front office reception and administration duties, including
greeting guests, answering phones, handling company inquiries, and sorting and
distributing mail.
 Facilitate internal communications to residents keeping them informed as to ongoing
activity schedules and functions.
 Optimizes residence satisfaction, provider time, and room utilization by scheduling
appointments in person or by telephone.
 Play a key role in a wide range of duties as they often present the first impression of the
organization to residence and future customers and their families.
 Maintain confidentiality and manage confidential information.
 Provided support to all levels of management when needed.
 Facilitate issue resolution process with residents with the objective of maximizing timely
responsiveness to perceived and real issues.
MANAGEMENT APPLICATION CONSULTANTS INC, Reading, PA 2001 – 2005
Administrative Assistant
• Provided administrative support to six engineers.
• Typed proposals and testimonies for the engineers who conducted studies for U.S. utility
companies.
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2. • Maintained accurate, confidential files and records and processed paperwork.
• Coordinated and managed multiple priorities and projects on a timely basis.
• Entered transcribed, recorded, stored, or maintained information in written or
electronic/magnetic form; facilitated spreadsheet and database management.
• Distributed all company communication materials.
• Answered busy telephones, directed and routed calls, and scheduled appointments.
EXIDE TECHNOLOGIES, Reading, PA 1988 – 2001
Executive Assistant to President and Chief Operating Officer
Supported President and COO in all executive and administrative duties, which required
exceptional time management, organizational skills and professionalism.
• Interfaced with and supported senior executive management, while applying sound
judgment regarding confidentiality at all times.
• Developed all office administration policies.
• Managed e-mail and made astute, swift decisions during President’s extended and
frequent absences from the office.
• Coordinated and prioritized special projects, such as Board of Director Meetings and
maintenance of contact/prospect lists.
• Diligently kept lines of communication open with all staff.
• Managed all travel arrangements and provided detailed itineraries.
• Managed all aspects of expense accounts including collection of receipts, currency
conversions, preparations, and collections and payments.
• Organized and maintained complex calendars for COO, CEO, and President
simultaneously.
EDUCATION:
• READING SENIOR HIGH SCHOOL, Reading, PA – Business Administration
ALTERNATE OCCUPATION:
• Group Fitness Instructor for past 30 years.
o Broad age range for clientele.
o Highly motivational curriculum yielding strong repeat attendance.
• Volunteer at Presbyterian Hospital Huntersville
o Trained new Volunteers
o Assigned to Emergency Room and Critical Care Unit.
SKILLS:
• Computer expertise, with advanced proficiency in all MS Office programs (Word, Excel, PowerPoint, and
Outlook). Detailed knowledge of electronic calendars and e-mail related packages.
• Broad-based experience covering a full spectrum of administrative duties, including executive support,
office management, billing/invoicing, payroll administration, customer care and interaction, account
management, database administration, document preparation, travel/meeting coordination and
project/program support.
• Superior multitasking talents, with the ability to manage multiple high-priority assignments
simultaneously.
• Excellent communicator and strong administrator and comfortably interacts with individuals of all
professional levels.
REFERENCES:
• Personal and Professional References Furnished Upon Request.
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