Companies, its business units and departments all want SharePoint from IT. But just how many implementations does an organization really need? IT departments often end up with multiple instances of a particular technology and as a result battle to drive down costs for the business. In this session Naz Parker provides IT decision makers and technical staff with some insight into how IT can deliver SharePoint as a Shared Billable Service to its businesses and will make specific reference to SharePoint the Sanlam way!

1. 19 May 2012
The first ever all green SharePoint event on earth
Plan, Build & Run a
SharePoint Service. Not Server!
Track: Voice of the Customer
Session Level: 200
Naz Parker – Sanlam Group
@NazParker01 #SPSJHB

2. House Rules

3. Agenda
Business Demand
Pitfalls & Challenges of a “Reactive Approach”
Doing it Differently

4. Why SharePoint demand?
SharePoint has “grown-up”
Business been told it is easy to use
Will save them money, is “cheap” or is “free”
Easy to “knock together”
Adds great value

5. The common reactive approach
Business A = All-in-one SP2010 Server!
Business B = Upgrading 2007 Server!
Business C = Needs dedicated SP2010 & SQL
Oh! And Enterprise Licences too!
Department D = Get’s a Document Library on
Business A’s server.
Team E = We’re very small, and want our own
“free version” on our own VM!

6. Pitfalls & Challenges
Multiple Servers, Databases, etc.
Increased Costs: Licensing, Support &
Maintenance
What’s Cheap & Easy about that?
Nothing!

7. How can it be done differently?
Provide SharePoint as a Business Service

8. But what about?
Questions that often scare IT departments.
How much of what is required?
How will it be configured?
Who is going to pay for what?

9. So how can it be achieved?
Executive Sponsorship  Buy-in
Clear objectives:
SharePoint = Sharing
Share to drive down costs
Group-wide benefits
Consolidation
Standardization
Businesses awareness - it’s coming soon!

10. Infrastructure & Licensing
The days of a business owning a server are over!
IT owns SharePoint infrastructure & its licensing.
Business owns the user licensing.
An Enterprise Licensing Agreement helps.
The Sanlam Way!

11. Design & Implementation
Don’t try to be him!

12. Design & Implementation…
Infrastructure Architecture
SharePoint Architecture
High Availability & DR
Management Toolsets
Business Data Segregation
Security
In-house skills?
Partner
The Sanlam Way!

13. Make my day! Pick a Data Centre to power down!
My Farm fails-over faster than you can V-motion my VMs!
Data Centre 1 Data Centre 2
Hardware Network Load Balancing
WFE 1 WFE 2
APP 1 SharePoint Application Failover APP2
SQL Primary Database Mirroring SQL Mirror
SQL Witness
VM HOST A VM HOST B
Storage A Storage Volume Controller Storage B
The Sanlam Way!

14. Development, Test & DR
DR Site Data Centre 2
WFE DR WFE Test
DEV APP Test
APP DR
SQL DR SQL Test
VM HOST DR VM HOST C
Storage DR Storage B
The Sanlam Way!

15. Internal & External Facing Farms
MS TMG Reverse Proxy
Reverse Proxy
SharePoint SharePoint For
Enterprise Internet Sites
Enterprise
Content Publishing
Active Directory LDAP Directory
Internal-Facing Intranets Farm External-Facing Extranets Farm
The Sanlam Way!

16. Governance Plan
Imperative in a Shared Service!
Don’t “re-invent the wheel!”
Ownership & Roles!
Must Be Practical!
Development & Integration Standards!

17. BB
Group Exco B
Conflict Resolution
Shared Services CC
S B
Board
Communicate Decisions
Strategic Changes Legend
Major Impact Items S Shared Service
Escalation
C Provider S C
C
S CB Management Group: IT B
Shared Ratification
Architecture
SharePoint Consultation Requirements
e-Biz Technology
Governing Body Decisions
Governing Body
Influence
B
B S
Architecture/Operations/Projects B SharePoint SWAT Team Shared Service
Provider
S S B B S
Business Project Business
Technology SharePoint
Internal Steering External
Forums Shared Service
B Forums Committees E Service
E Provider
Influence/Knowledge Sharing
S B S CC
Public Shared B
SharePoint SharePoint
Community E Interest Group
Governance Flow The Sanlam Way!

18. De-centralized Site Administration
Information Security Policies Exist!
Managed Metadata vs. Folders
Site Admins – Reduced Admin Permissions
The Sanlam Way!

19. Service Adoption considerations
Embrace “Early Adopters”
Create Self-Help Capabilities
Find Champions!
Assist the business

20. Service Adoption considerations
HR & IT Dev are the Champions
Business Analysts – SharePoint Training
Developers Mind-shift – Code Last
Site Admin & End User Team Site Manuals
Site Admin “How To Sessions”
Microsoft Productivity Hub
CodePlex SharePoint Learning Kit
me.sanlam.co.za – My Site – No content Tab
Intranets  Extranets  Business Solutions
The Sanlam Way!

21. Service Support considerations
Service Desk
Service Management Processes SLAs & OLAs
Reporting  Web Analytics +
Internal SharePoint Support Team  COE
Project Teams

22. Billing Model Considerations
Businesses have budgets!
Per User subscription?
% of Operation Costs?
Projects?
Storage?

23. Questions & About Me
SharePoint Manager with Sanlam ITISS
IT Pro/Architecture on MS stack since 1994
Working with SharePoint since WSS 2.0
Contributor to
http://www.cmswire.com/cms/information-management/sharepoint-as-a-shared-business-service-012169.php
MS Case Study
http://www.microsoft.com/casestudies/Case_Study_Detail.aspx?CaseStudyID=710000001248
http://twitter.com/NazParker01
http://za.Linkedin.com/in/nazparker