Discover how you can grow sales and customer satisfaction using live chat support. We listed 5 main benefits of live chat for you to see if and how it could help you. http://www.customericare.com

1. BROUGHT TO
YOU BY

3. Credit: Grouch by Greg Westfall- CC - modified

4. Credit: O5.06.09 (#126) Lazy Days by Justin Litton- CC - modified

5. 17h
11h
56sec

6. checking
competitors’
websites
posting
#complaining
about your brand
on
onholdwith.com

8. 24sec

9. think
about what they
will ask you
look
at your products
check
their phone

10. Credit: Usain Bolt on the starting blocks by Nick Web - CC - modified

13. Credit: Pequena detective by etringita - CC - modified

14. he looks for
his phone
he finds a
phone n°
he finally
calls
he arrives on
your FAQ
he’s put
on hold
visitor has a
question
he clicks on
contact us
he finds
no answer
he finally
reaches you

15. he looks for
his phone
he finds a
phone n°
he finally
calls
he arrives on
your FAQ
he’s put
on hold
visitor has a
question
he clicks on
contact us
he finds
no answer
he finally
reaches you

16. visitor has a
question
he clicks on the
live chat
window
waits
24sec
Gets his question
answered

17. phone
live chat
email
social media

19. Credit: Shopping cart at Weis by Ben Schumin - CC - modified

21. 56%
25%
unexpected
costs
24%
website is
too complicated
website
crashed
17%
concerns about
security

23. Credit: y2. I that edit girl by B Rosen – CC modified

27. when they spend
a long time
checking out
if the page
crashes
if the visitor
left checkout
But is still on your site

29. never shopped online
of online shoppers
are afraid their data will
get into the wrong hands
of online shoppers
only trust well
known brands

30. Is your business
for real?
Credit: blaine by Jeff Nelson– CC - modified
Can I shop
safely?
Credit: Suspicious by Ricardo Liberato– CC - modified

31. Credit: Eierbecher pink by ingrid eulenfan– CC - modified

33. Full
adress
Map
Also think to include the phone number to your customer service

34. photo of
your agent
name

36. MSN chat

37. Outlook chat

40. Customer acquisition
Customer retention

43. Credit: Skeptical Mike with glasses by Geoffrey
Dudgeon– CC - modified

44. It’s a great way to
take care
of returning
customers

45. Infos you’ll get about your customers
My name is Michael
I am a returning customer
Here’s my chat history
I come from the US
I’m browsing the contact me page
and more

46. using proactive
chat invitations

47. Spends more than 2 minutes on a
product page
Send a tailored chat
invite discussing
specific product

48. Credit: photo by Justin Norman– CC - modified

49. Look at Apple, they did
something right and it
wasn’t only marketing!
(Go to an Apple Store and
you will see)
Credit: Robert scoble, the first iPad man at Apple Store Palo Alto
by Jun Seita– CC - modified

52. www.customericare.com
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