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IATEFL BESIG Conference paper
1. More than business, more than English
Csilla Jaray-Benn
Business English Services, Grenoble
Université Grenoble Alpes
32nd IATEFL BESIG Annual Conference 2019
October 11 - October 13, Berlin
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2. Outline
1. Evolution of learning frameworks
2. Skills for the future at work
3. Empathy & language
4. Empathy & business
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6. top-down
one-way process
teacher/trainer dependent
teacher as primary source of information
delivering information
passive learners
outside motivation
tests and scores
Learning 1.0
photo: Csilla Jaray-Benn
course books
handouts
articles
audio
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7. Is your training 1.0?
course books
handouts
articles
audio
https://padlet.com/csilla_benn/91thnkqbsdzh
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9. Is your training 2.0?
Blogs
Podcasts
Wikis
Social bookmarking
https://padlet.com/csilla_benn/91thnkqbsdzh
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10. “As many as 70 percent of new
jobs created in the United States
from 1998 to 2004 were
“interaction intensive”
occupations such as insurance,
banking, and health care, which
rely on interactions between
people and involve judgment,
insight, and collaboration.”
CISCO, Equipping Every Learner for the 21st
Century, White paper, 2009
skills focused
tailored
connect & interact
across cultures
lifelong learning
Learning 3.0
photo @unsplash
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12. Is your training 3.0?
cross-cultural aspects
learner created
content
social networking
communities of
practice
on the job training
https://padlet.com/csilla_benn/91thnkqbsdzh
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14. “critical thinking, innovation and creativity will be among
the most in-demand skills over the next five years and, by
2022, everyone will need an extra 101 days of learning to
keep up with the changing skills landscape”
[Sept 23, 2019]
Future of Jobs Report @ https://www.weforum.org/projects/learning-4-0
Learning 4.0 initiative
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15. New type of learner:
gig, displaced, freelance
New tools:
technology enabled and
enhanced tools
New forms of education:
“hybrid approaches”
Learning 4.0
photo: Csilla Jaray-Benn
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17. Is your training 4.0?
https://padlet.com/csilla_benn/91thnkqbsdzh
How do you make your
training
PERSONALISED
INCLUSIVE
FLEXIBLE
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18. 10 Vital Skills for Work
1. Creativity
2. Emotional Intelligence (EQ)
3. Analytical (critical) thinking
4. Active learning with growth mindset
5. Judgement and decision making
6. Interpersonal communication skills
7. Leadership skills
8. Diversity and cultural intelligence
9. Technology skills
10. Embracing change
– Forbes, 29 April 2019
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19. Skills “4.0”?
photo: Csilla Jaray-Benn
What skills do you find
important at today’s
workplace?
20%
10%
25% 10%
5%
25%
5%
Qualification
Communication/Rapport
Honesty
Curiosity/Openness
Empathy
Adaptabilty
English
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20. Empathy
photo @unsplash
Greek empathicus: understanding others by entering their world.
1903: Theodor Lipps – Einfühlung (“feeling into”)
1909: Edward Titchener – Empathy
1983: Howard Gardner – Multiple Intelligences
1995: Daniel Goleman – Emotional Intelligence
1996: Giacomo Rizzolatti - Mirror neurons (“empathy neurons”)
2009: Jeremy Rifkin – Empathic society
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21. Empathy
photo @unsplash
“…the art of stepping imaginatively
into the shoes of another person,
understanding their feelings and
perspectives, and using that
understanding to guide your actions.”
– Baron-Cohen 2011
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23. Empathy & Language
“Language is one of
the primary means of
empathising”
– Brown 1973
photo @unsplash
photo @unsplash
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24. Empathy & business
photo: Csilla Jaray-Benn
Observe: active listening
Imagine other
perspectives & options
Understand other
viewpoints, needs
Take action: make a deal :)
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25. Developing empathy
photo: Csilla Jaray-Benn
• Modelling it
• Active listening activities
• Observation activities (video without voice)
• Observing emotions
• Observing and modelling body gestures
• Guided imagery, visualisation
• Narratives
• Role-plays, simulations
• Action plan simulations
• Inter-cultural content
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27. References and Credits
Baron-Cohen, S., (2011). Zero Degrees of Empathy: A new theory of human cruelty. London: Penguin Books.
Brown, H. D.,(1973). ‘Affective Variables in Second Language Acquisition’, Language Learning Vol. 23. No. 2.
Retrieved from https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1467-1770.1973.tb00658.x
CISCO White paper. (2009). Equipping Every Learner for the 21st Century. Century - the Centre for Strategic
Education. Cisco Systems Inc. and McKinsey & Company
Jaray-Benn, C. (2019). Empathy as a Source of Motivation in Language Learning and Language Teaching.
Humanizing Language Teaching. Feb 2019 Year 21 Issue 1.
Marr, B. (2019). The 10 Vital Skills You Will Need for the Future of Work. Forbes. Retrieved from https://
www.forbes.com/sites/bernardmarr/2019/04/29/the-10-vital-skills-you-will-need-for-the-future-of-work/
#6acdfcee3f5b
World Economic Forum. (2019). Future of Jobs Report. Retrieved from: https://www.weforum.org/projects/
learning-4-0
Photo credits
Learning: Photo by JESHOOTS.COM on Unsplash
Google glass: Photo by Laurens Derks on Unsplash
E-learning: Photo by Wes Hicks on Unsplash
Networking: Photo by Hello I'm Nik on Unsplash
Eyeglasses: Photo by Josh Calabrese on Unsplash
Trabant: By Norbert Aepli, Switzerland, CC BY 2.5, https://commons.wikimedia.org/w/index.php?
curid=810854
Baby: Photo by Juan Encalada on Unsplash
Communication: Photo by Anna Vander Stel on Unsplash
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