Crystal Tyson has over 10 years of experience as an executive assistant and operations manager. She has strong organizational, communication, and problem-solving skills. Her experience includes roles at the National Association of Free & Charitable Clinics, Cigna HealthSpring, and several medical offices. She maintains calendars, arranges travel, takes meeting notes, and ensures smooth daily operations.

1. Crystal C. Tyson
●LinkedIn Profile: www.linkedin.com/in/cctyson ●
● (832) 341-1354 ●
●crystaltyson@gmail.com●
Qualifications Summary
I am a highly enthusiastic, extremely organized, detail oriented and innovative Executive Assistant
with over 10 years of administrative experience. I am adept at accomplishing administrative duties
on all matters relative to the coordination and integration, of organizational activities. Working as
an administrative professional I am highly skilled in building and maintaining cross-functional
professional relationships through a strong sense of urgency, discretion, and creative problem
solving. A quick learner with the ability to self-manage and actively work in remote, diverse, and
matrix teams, exhibiting excellent customer service, communication skills, and the ability to work
under pressure, while always exceeding expectations.
s
Experience
National Association of Free & Charitable Clinics 02/2016 – Current
Operations Manager
• Directly reported to CEO and Vice President
• Processed checks to the organization in a timely manner and coded in a manner that represents the
proper designations.
• Coordinated receipts, donations, invoices and expenses for the organization with the accounting
staff to ensure appropriate designations.
• Prepared and made deposits daily
• Prepared donation thank you letters and or emails weekly/daily
• Served primarily as the operational manager for the entire NAFC office
• Served as the “first impression” to the public and members by a professional and timely demeanor
on the telephone, through email communications, and in person.
• Responded to telephone and email requests of the NAFC or forwarded the requests to the
appropriate staff members
• Maintained office schedule/calendar that will maximize employee productivity and efficiency.
• Designed and implemented filing systems, both in the office and online
• Ensured filing systems are maintained and current.
• Established procedures for record keeping and monitored that record keeping.
• Reviewed and approved office supply acquisitions.
• Developed and coordinated the implementation of the database.
• Worked with the Vice President on marketing materials.
• Maintained Association calendar for committee meetings and Board meetings.
• Worked with staff and Board to coordinate travel and meeting rooms.
• Maintained confidential records and files.
• Assisted with the preparation of motions, policies and procedures
• Reviewed and Edited reports to the Board, committees and members
• 35% Travel to meetings, symposiums, and clinics
National Association of Free & Charitable Clinics 04/2014 – 02/2016
1

2. Executive Assistant
• Directly reported to CEO and Vice President
• Performed a variety of research functions and uses computer programs to produce detailed and
complex reports, spreadsheets and presentations.
• Typed and proofread documents, correspondence and forms.
• Carried out varied assigned tasks requiring strong knowledge of office protocol and has a firm
understanding of the organization, programs and procedures related to the work of the office.
• Coordinated and set up meetings and conferences, arranges travel and works on special projects
with minimal supervision.
• Sensitivity to confidential matters.
• Developed and maintains manual and electronic filing systems.
• Maintained office supplies and other materials required
• Answered the telephone, takes and relays messages and addresses routine and noncritical issues or
routes to appropriate person
• Coordinated and processed general administrative work such as time sheets, vacation requests, etc.
• Photocopied, faxed and scanned documents as required.
• Ensured effective mail and package distribution.
• Performed additional assignments as requested.
• 25% Travel to meetings, symposiums, and clinics
• Volunteered with CARE Clinics in various locations
Cigna - HealthSpring 04/2012 – 11/2013
Executive Assistant
• Directly reports to Vice President of Department and Chief Medical Director
• Create expense reports, PowerPoint presentations, and correspondence as needed
• Manage executive calendars, travel arrangements, meeting and event planning
• Control all corporate documents, records, reports, and faxes within Federal HIPAA regulations
• Responsible for keeping accurate inventory of office supplies
Wanda Pak, M.D. P.C. Ophthalmologist 07/2010 – 11/2011
Administrative Assistant
• Implemented abstraction process of patient data into new electronic medical records software
• Responsible for management of all incoming phone calls, messages, corporate documents, records,
reports, and faxes according to Federal HIPAA regulations
• Responsible for creation and management of extensive patient medical record archives
• Maintained provider’s personal and daily work schedule through Medisoft software
• Medical insurance verification and claim follow-up
ComforCare Senior Services 04/2010 – 07/2010
Administrative Assistant
• Creation and maintenance of invoices, reports, memos, letters, financial statements and other
documents
• Process all incoming phone calls, messages, corporate documents, records, reports, and faxes
• Performed basic bookkeeping, accounts payable and receivable, and inventory management
• Maintained positive business relationships with Nursing Homes and Assisted Living Facilities
• Conducted interviews and orientation of new hires, CNA’s, and caregivers
Universal Caller / Callingcards.com 04/2009 – 04/2010
Customer Service Representative
2

3. • Conferred with customers by telephone or via internet to provide information about products and
services, entered orders, cancelled accounts, obtained details of complaints
• Resolved and documented customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, and adjusting bills
Borders Books and Music 03/2006 – 03/2009
Retail Sales Representative
• Recommended, selected, and helped customers locate or obtain merchandise and placed special
orders or called other stores to find desired items
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices
WHBC Howard University Student Radio Station 2005 - 2006
Program Director
• Responsible for programming music, commercials, public service announcements, etc.
• Conducted interviews, held auditions, and managed 50 On-Air personalities
• Monitored and reviewed programming to ensure that schedules were met, guidelines were
followed, and performances were of good quality
• Performed personnel management duties, such as establishing work schedules, assigning work to
staff members, and evaluating work performance
• Created and implemented time formats for all stations
• Handled any unexpected staff and listener complaints and concerns
Danger Media/ Tyson Media Group 2004 - 2005
Administrative Assistant
• Managed schedule, drafted contracts, collected project requirements from clients for
web/application design; processed invoices and payment schedules.
• Answered phone calls and directed calls to appropriate parties or took messages
• Opened, sorted, and distributed incoming correspondence, including faxes and email.
Law Offices of Jeri Leeper-Wadell 2002 - 2004
Office Assistant
• Compiled, copied, sorted, and filed records of internal office and business transactions
• Maintained and updated files, inventory, mailing, and database systems
Education
BA- Radio, Television, and Film – Audio Production Concentration
Howard University- John H. Johnson School of Communication May 2008
3