Proven talent development professional with focused experience in learning and workforce development. Worked in the US and Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six years of consulting has cultivated a broad perspective of talent challenges and solutions.

1. Craig Dickerson
craigincal@gmail.com | 720-724-1199 | 2020 Lawrence St. #1019 | Denver, CO, 80205
TALENT, CHANGE AND ORGANIZATIONAL DEVELOPMENT
Proven talent development professional with focused experience in learning and workforce development. Worked in the US and
Europe helping companies develop strategic and effective programs to up-skill employees or prepare them for transitions. Six
years of consulting has cultivated a broad perspective of talent challenges and solutions. Worked in Media and Entertainment,
Financial Services, Energy, Consumer Products and Manufacturing industries as well as in the public sector.
AREAS OF EXPERTISE
change management ▪ learning program design ▪ performance management ▪ succession planning
talent technology ▪ learning operations and strategy ▪ facilitation and coaching ▪ leadership and management development
change impact assessment ▪ stakeholder engagement ▪ development needs analysis and competency modeling
PROFESSIONAL EXPERIENCE
DELOITTE CONSULTING, LLP – Los Angeles, CA/ London, UK /Denver, CO
January 2008 to Present
MANAGER, TALENT, PERFORMANCE AND REWARD
Worked with clients to improve organizational results and impact by focusing on challenges at the intersection of business and
people. Led teams and projects to support clients undertaking large-scale business and workforce transformation programs.
Worked with clients on the end-to-end delivery of these programs, from creating their initial vision, right through to ensuring
their workforce has the necessary leadership, capability, and buy-in to operate in their transformed roles and organizations.

Assisted one of the largest banks in the UK in changing its corporate culture by assisting in the design and implementation of
a global leadership academy that represented a two year journey for 2000+ Managing Directors

Led a project to create a level and role based technical competency model, that informed a comprehensive curriculum and
role based development plans. The scope of the work included four separate business units with about 20 departments

Led two projects that created and delivered strategic change, training and communications materials to employees of
companies undergoing large scale IT transformations. Technology platforms included SAP, PeopleSoft, Business Objects and
other proprietary systems. Projects included detailed change impact analysis and stakeholder engagement activities.

Assisted Monster.com in implementing its search engine and candidate matching algorithm into a UK government agency,
providing change management and business readiness support and end user training recommendations.

Trained to design and facilitate Deloitte Innovation Labs, workshops designed to generate breakthrough ideas and insights
using the latest techniques in coaching, facilitation, multimedia, neuroscience, ideation, creativity and innovation

Facilitated global executive training sessions for a Business Objects implementation at a US automotive manufacturer.

Conducted an organizational assessment and benchmarking study for the L&D Department of a global insurance company
with recommendations to achieve a 25% reduction in cost while aligning processes with leading practices, moving the them
from a transactional role to a strategic role in the eyes of the business

Designed a professional skills program for a UK governmental regulatory and revenue department focused on helping their
auditors and revenue officers operate at a higher level when interacting with Big 4 consultants and global corporate clients

Led a team in completing training needs assessments and learning plans for over 800 unique roles for a UK bank going
through a divestiture. Training and competency assurance were vital because the divestiture required regulatory approval
partially based on the perceived competency and ability of the employees to run the new bank. Developed and delivered a
new employee orientation program to on-board staff to the new bank.

Created and delivered internal training on Bersin by Deloitte High Impact Talent Organizations, teaching practitioners how to
use Bersin models, frameworks and benchmark to assist clients in improving all facets of their talent organization

Led the Massive Open Online Course (MOOC) proposition for Deloitte Learning Solutions, researching market impact,
analyzing strategic relationships, assisting sales pursuits and developing practitioner training
LOS ANGELES UNIFIED SCHOOL DISTRICT – Los Angeles, CA
June 2007 – December 2007
MANAGER, PAYROLL SERVICE CENTER (SR. APPLICATION SPECIALIST; SAP)
Managed five Payroll Service Centers and a Payroll Help Desk Phone Center, overseeing a staff of 12 that responded to over 5000
inquiries per month.

Developed and implemented a department specific training program, from curriculum design to end user training delivery.

Developed instructional materials and change communications distributed to 60,000 employees.

Developed and implemented a plan to recover $50 million in overpayments to employees.

2. LOS ANGELES UNIFIED SCHOOL DISTRICT – Los Angeles, CA
April 2006 – May 2007
TRAINING DEVELOPER, SAP
Developed training materials for a multi-phase SAP implementation of HR, Payroll, Finance, Procurement Asset Management and
BW/BI modules.

Performed SAP integration testing using Mercury QA during the software development phases to assess program
functionality, identify program errors, and make recommendations for improvement prior to implementation

Developed and delivered web-based, virtual and instructor-led training for Business Warehouse, Business Planning and
Simulations, Payroll, Time, Assignments, Funds Management, Organizational Management and Fixed Assets modules of SAP

Provided direction to SAP functional and basis team members regarding data maintenance and functionality of the training
environment

Created custom data loads for BPS, FM and AM using CATT Scripts, Mercury Quicktest and custom interfaces

Personally trained over 1500 staff members in six months; conducting over 1000 hours of Instructor Led Training
SPOTLIGHT MINISTRIES, INC – Los Angeles, CA
January 1999- April 2006
CFO/COO
Managed general operations, HR, IT and Finance for a Non-profit vocational training program and full service media production
company.

Developed curriculum for multi-media vocational training and leadership programs.

Governed the project management of large scale events and projects for company and clients.

Managed the production of seventy weekly episodes of Action House TV over a three year period.

Executive Producer of two live concert DVD projects; one of which, the Recordando Otra Vez Project, received a Grammy
Award.

Administered all aspects of a California non-profit corporation; responsibilities included human resources, payroll, accounts
payable, accounts receivable, and State and Federal Government informational filings.

Directed all aspects of IT and network administration.

Planted regional offices in Eastern Europe, Mexico and South America
MC CLATCHY COMPANY – Sacramento, CA
July 1998 – January 2000
ACCOUNTS PAYABLE SUPERVISOR, THE NEWS PAPER NETWORK
Managed an Accounts Payable Department with seven staff that processed over $30 million in payments each month to over 2200
vendors.

Responsible for negotiating with vendors to resolve major disputes and maintain credit terms; possessed authority to
override payment policy up to $3 million per month if necessary

Assisted in the development, design and testing of new modules for PeopleSoft ERP system

Performed workflow study on the payable process to increase processing efficiencies and reduce bottlenecks

Redesigned reports and information flow to match workflow and reduce information overload on the accounting staff
EDUCATION
BS, Management/Finance – Purdue University – West Lafayette, IN
SOFTWARE
Oracle UPK ▪ Adobe Captivate ▪ Articulate Studio ▪ InfoPak/uPerform ▪ Adobe Creative Suite
MS Office Suite ▪ SAP ▪ PeopleSoft ▪ Business Objects ▪ Saba LMS ▪ Cornerstone On Demand