J. Creese – Tomorrows public services toda

Tomorrow’s Public Services Today Jos Creese, President, Socitm and CIO, Hampshire County Council Martin Ferguson, Head of Policy, Socitm LIFT-OFF TOWARDS OPEN GOVERNMENT Pre-Conference, Ghent 14 th December 2010 www.socitm.net

Envisioning and shaping ….. www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object],… .. today

Some Background.... Hampshire County: c. 2 million people 14 local authorities County Council £1.7B turnover IT serves 19000 professionals, 1200 sites

We are in the middle of an IT-enabled revolution in public services Who are “ we ”...... Is it you (yet)?

The Eye of the Storm ... We are here ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],PAST: FUTURE:

Some Trends Behind the Changes Resulting sum : ... A smaller state, and a new relationship with citizens ... ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Place-based thinking and working “ The power of geography” - embracing whole places – residents, businesses, organisations: www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

We are not alone! www.socitm.net “ Big Society”

Single view of the Customer ,[object Object],[object Object],[object Object],[object Object],But it also encourages involvement – citizens & customers  Citadel Statement – Privacy and ID of Individuals

Transparency & Open Government ,[object Object],[object Object],[object Object],The emergence of the armchair auditor ... And private developers doing what was our role  Citadel Statement – Open data, transparency

A Changing Democracy ,[object Object],[object Object],[object Object],With easier access to the truth a new democracy is emerging where politicians are more engaged with the public they serve  Citadel Statement – Citizen participation

Personal Responsibility ,[object Object],[object Object],[object Object],[object Object],Your data, your transaction .. your responsibility  Citadel Statement – Citizen involvement and personal rights

Building the capacity to act www.socitm.net “ Looking at one problem after another, the answers are usually pretty clear. The puzzle is not ‘What is to be done?’ but rather ‘Who is to do it and how?’ The issues are mostly matters of will. We know why action on this or that is needed.” “ The capacity to act is the problem, not the comprehension of what we should be doing. ” Chris Patten in What Next? Surviving the Twenty-first Century

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A Local Public Services IT Strategy www.socitm.net

The Services layer www.socitm.net ,[object Object],[object Object],[object Object]

Collaboration www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reformation www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Innovation www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Information layer ,[object Object],[object Object],[object Object],[object Object],[object Object],www.socitm.net  Citadel Statement – Common architecture, shared services and standards

The Technology layer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],www.socitm.net  Citadel Statement – Benchmarking

The Technology layer ,[object Object],[object Object],[object Object],[object Object],www.socitm.net  Citadel Statement – Procurement

Making it happen www.socitm.net “ ... the capacity to embrace the announced future with such passion that the present can be relinquished for the sake of that future.” Walter Brueggemann in Genesis

Making it happen www.socitm.net ,[object Object],[object Object],[object Object],[object Object],[object Object]

Reflections on the Citadel Statement www.socitm.net ,[object Object],[object Object],[object Object]

To conclude.....the Pace of Change ,[object Object],[object Object],[object Object],Western societies will not be able to cope with fierce economic pressures and growing and aging populations liberated by new technologies, without new models of delivery, a smaller state and greater personal responsibility  Citadel Statement – provides a steer to local, national and EU governments

Thank you ... www.socitm.net [email_address] [email_address]

J. Creese – Tomorrows public services toda

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