CORVÉ pre-conference – Tuesday Dec 14th 2010

1. eGovernment: New Opportunity or New Problem?Conclusions of the I-scan Project 14th Dec 2010 Pre-ConferenceLift-OffTowards Open Government Sabine Rotthier

2. Mainquestion of the conference: Howcancentralgovernments and the European Union support and promotelocaleGovernment? I-scan project 29 Flemishmunicipalities I-scan Project: Study of Local eGov 2

3. I-scan Project: Study of LocaleGov Where does the municipal organisation stand in its development? To which degree has the organisation implemented ICT? How does the municipalityalignorganisation and ICT? 3

4. ICT O = + I = + Pos. alignment O = - I = + No alignment Organisation O = + I = - No alignment O = - I = - Neg. alignment 4

5. 5

6. Three Key Questions Do municipal divisions think in terms of processes? Organisational framework supportedby Do municipal divisions speak the same language? Do we understand each other? Semantic framework supportedby Canmunicipaldivisionscommunicatewitheachother? Technological framework 6

7. Can Municipal Divisions Talk to Each Other? Software applicationsformunicipalities: 4 capitalmarketplayers Problem: No compatibilitybetween different applications Vendor lock-in Islandautomatisation Different ways of coping withthissituation 7

8. Attitude towards ICT suppliers 8

9. Three Key Questions Do municipal divisions think in terms of processes? Organisational framework supportedby Do municipal divisions speak the same language? Do we understand each other? Semantic framework supportedby Canmunicipaldivisionscommunicatewitheachother? Technological framework 9

10. Do MunicipalDivisionsSpeak the Same Language? Problematic in everymunicipality Reasons: Focus on own services and tasks /preference to control own data No use of authentic sources: unknown / unawareness of value for municipalities Data are locked in in applications 10

11. Recommendations to the Central Governements Develop open standards for data Make authentic sources available for municipalities Ensure clear communication about what municipalities can and may do with authentic sources 11

12. Three Key Questions Do municipal divisions think in terms of processes? Organisational framework supportedby Do municipal divisions speak the same language? Do we understand each other? Semantic framework supportedby Canmunicipaldivisionscommunicatewitheachother? Technological framework 12

13. Do MunicipalDivisionsThink in Terms of Processes? E-government NOT: justimplementing ICT BUT: analysing, reorganising and improving the internalworking and service delivery = BPR Whiletechnologybyitselfcannottransform bad procedures intogoodones, eGovernmentcreates the opportunity for the public sector to manage itstasksdifferently. No BPR = automatisation of bad processes / reinforcement of existingsituation 13

14. A = Active F = Fragmented I = Intention Aw = Aware N = Notaware The attention devoted to processes 14

16. Extrinsic motivation

17. On the basis of intrinsic needs

18. Extrinsic motivation 15

20. ICT division is involved

21. ICT division is not involved and is not interested

22. ICT division is not involved16

24. Description of the desired situation

25. Lever for concrete improvements, with a view to more efficient operation and services

26. Analysing

27. Lever for concrete improvements, with a view to more efficient operation and services

28. Analysing

29. Little interest and not much added value

30. Description of the existing situation 17

32. Coordinate your policy with local practice on the basis of mutual consultation

33. Stimulateknowledgedevelopment about ICT and organisational change18

34. Recommendations versus Citadel Statement: Does we match? 19 YES, WE MATCH! Information/ process and applicationlayer Clearguidelines and data models for the use of personal details aboutcitizens Common service deliveryarchitecture Onecommonlanguage Open Data Standards Framework to addresscommonprivacy issues Best practiceshow to workwithauthenticregistrations

35. Thankyouforyourattention More information: sabine.rotthier@hogent.be Book: eGovernment: New Opportunity or New Problem? OnUSB-Stick in the conference map. 20