The proliferation of multi-platform, web-enabled, cloud-based applications within an increasingly complex IT infrastructure creates a host of new management challenges. As your transactions move between new distributed systems and legacy mainframes components your existing approach to application monitoring might be missing important performance issues. In this informative presentation, we discuss: - Strategies for managing these increasingly complex applications - New approaches to managing service levels - from the browser to the mainframe - Innovative ways to gain complete visibility into end-to-end user experience and eliminate all application performance blind-spots

1. New Approaches to Managing
Complex Applications: Eliminating
Your Performance Blind Spots
October 6, 2011

2. Agenda
1. Background
2. APM research
3. Performance blindspots
4. Q&A

3. BACKGROUND

4. Housekeeping
• Presentation will last 30 minutes
• Submit questions via the chat window
• Slides will be made available tomorrow

5. Featured Speakers
Ed Hallock
Sr. Director Product Management
ASG Software Solutions
Dan Juengst
VP, Solutions Engineering
Correlsense

6. APM RESEARCH

7. Which products are most “core” to
your application support strategy?
Application management suite/platform
19%
products
User experience- focused transaction
15%
management
Data center- focused transaction management 13%
Correlation and analytics tools that
11%
consolidating metrics
Transaction management spanning data
11%
center and end user experience
Network tools 9%
Change and Configuration management
9%
products
Silo/vertical tools, such as server or database
8%
management products
Application discovery and dependency
5%
mapping products
0% 5% 10% 15% 20%
Column %
Source: Enterprise Management Associates: End-to-End Application Management in the Age of Cloud Computing

8. Which products are most essential
for day-to-day application support?
Change and/or Configuration Management… 35%
Tiered, distributed application monitoring 29%
End User Experience monitoring 29%
Application Management Platform (Tivoli… 29%
Silo tools, such as network, server, or… 27%
Transaction Management (transaction path… 27%
Appliance-based Application/Transaction… 23%
Correlation and analytics tools that… 20%
SaaS-based management solutions 18%
Cloud-ready SaaS-monitoring 17%
“Real” or “Synthetic” Transaction… 17%
Cloud-ready transaction monitoring capable… 15%
Application discovery and dependency… 15%
Other (Please specify) 1%
0% 5% 10% 15% 20% 25% 30% 35% 40%
Source: Enterprise Management Associates: Cases (Mentions / Valid Cases)
% Valid End-to-End Application Management in the Age of Cloud Computing

9. Organizations continue spending
in hope of success
Forrester: The IT Management Software Market By Categories, 2005 To 2010
•Demand for end-to-end
application performance
management is critical
•The growth is linked to complexity
and size of new applications
Source: Forrester Research “Market Update: IT Management Software”

10. How does IT find out about
application issues?
Calls from employee users 43%
Application or transaction management tools 25%
Calls from line of business stakeholders 13%
Customer complaints 12%
Silo tools 7%
0% 10% 20% 30% 40% 50%
Enterprise Management Associates: End-to-End Application Management
Column %
in the Age of Cloud Computing

11. Which of the following transaction
types does your organization host?
Tiered, distributed transactions/applications
that execute across both Java (J2EE, etc.) and 61%
.NET
Tiered, distributed transactions/applications
that span both mainframe & non-mainframe 54%
servers
Tiered, distributed transactions/applications
50%
that do not access a mainframe
Tiered, distributed transactions/applications
that execute across both on-premise and 49%
Cloud/SaaS
Integrations between multiple SaaS services
(such as NetSuite and SugarCRM, for 35%
example)
Other (Please specify) 1%
0% 10% 20% 30% 40% 50% 60% 70%
Enterprise Management Associates: (Mentions / Valid Cases)
% Valid Cases End-to-End Application Management
in the Age of Cloud Computing

12. Why are IT Organizations Failing To
Find Problems Before Users?
• Increasing complexity of application environments
• Web servers, DB servers, app servers, identity servers…
• UNIX, Linux, Windows, J2EE, and .NET…
• Systems, apps, storage, switches, accelerators, optimizers…
• LAN, WAN, VLAN, internal, external…
• Results vary by time, day, function, and location
• Organizations have multiple tools – few are integrated or
provide real end-user insight
• More complex integrations: users, customers, partners,
suppliers, international

13. MANAGING PERFORMANCE
BLINDSPOTS

14. But What Does it Really Take?
How do you really manage
these crazy, dynamic, and complex applications?
Be Paranoid Be Smart Be Lazy
You have to be three things at once…

15. 1. Be Paranoid = Watch Every Transaction from Every User

16. Watch Every Transaction from Every User
SERVER
WEB APP SVR
PROXY
MQ/ESB
LDAP CORBA
DCOM
Web
Services
Datacenter

17. 2. Be smart = understand what is happening
across the space-time continuum

18. Look Across Time

19. Look Across Space

20. Understand the Needs of the Many

21. …or the One

22. 3. Be Lazy = set SLAs. Get an SMS when there
is a problem. No matter how complex.

23. Enforce SLAs on End-User Experience
%SLA tells you how many individual
invocations violated the response time SLA

24. From distributed to mainframe…
SERVER
WEB APP SVR
PROXY
MQ/ESB
LDAP CORBA
DCOM
Web
Services
Datacenter

25. …to the Cloud and SaaS
SERVER
WEB APP SVR
PROXY
MQ/ESB Private
Cloud
LDAP CORBA
DCOM
Public
Cloud
Datacenter

26. Know the experience of your end users
… no matter where they are

27. A WORD FROM OUR SPONSORS

28. Horizontal View of Applications and
Transactions With “Deep Dive”
CMDB Event
Management
Real-Time
Alerting &
Dependency Mapping
Notifications
(Software + Hardware)
ENTERPRISE WIDE BUSINESS TRANSACTIONS
Partner
Web Cloud App
Services Partner
App App
Servers
Virtual
Web
Server
s
Wire Xfer Wire Xfer Firewall Msg.
Broker
<$100K >$100K
Load DB
Balancer App
MF Analysis
Proxy Servers
Virtual
Web Mainframe
Network Directory
Firewall Server Server
JVM
Deep Dive
Analysis
Real & Synthetic Server / VM Database
End-User Analysis Deep Dive Network Deep Deep Dive
Analysis Dive Analysis Analysis

29. ASG + SharePath = Complete APM Solution
ASG-
metaManager
and EAMS
Horizontal Monitoring - Spinal Cord
Auto-Detection of Transaction Path, Maintain Business Context
ASG-SharePath RUM ASG-SharePath Data Center
Partner
Web Cloud App
Services Partner
App App
Servers
Virtual
Web
Servers
Wire Xfer Wire Xfer Firewall Msg.
Broker
<$100K >$100K
Load
Balancer DB
App
Proxy Servers
Virtual
Network Web Directory Mainframe
Firewall Servers Server

30. EAMS Manages Infrastructures, Applications,
and Global IT Environment
Refined layer of
IT Services &
Infrastructure
 Virtualization
KPI’s at
 Enterprise
Application KPI’s at  Corp. Portal
Level Enterprise  Help Desk
Level  Unified Threat Mgmt
 Mainframe
 Automation
 End User Experience
Business 1 - Real-time view of 2 – Detection and repair 3 – Business Transactions
 Network, Internet,
Value Business Services times dramatically reduced becomes visible with
FTP…
ASG-SharePath

31. Questions
More information:
info@correlsense.com
www.asg.com
www.correlsense.com/demo Get your free copy
www.real-user-monitoring.com SharePath RUM today!