1. Corporate Spirit CS Ltd | HR Intelligence to support business success. | 1/2012
Ian Barclay, Deployment Leader, Clariant International Ltd
”Successful performance management means
goals, support and two-way feedback”
Clariant International Ltd is a world leader in colours, sur-
face effects and performance chemicals. Headquartered in
Muttenz near Basel, Switzerland and employing more than
22,000 people, Clariant is represented by more than 100
group companies on all five continents.
The company’s Clariant Excellence program includes a spe-
cific program of People Excellence, led by Ian Barclay, to
enhance its organisational performance. Corporate Spirit’s
360° feedback leadership assessment tool is being used by
the entire Executive Committee and all Global Managers to
develop a culture of feedback and continuous improvement.
Corporate Spirit worked closely with Clariant to create a sur-
vey aligned with their Values. The Values express how every-
body in Clariant can contribute to sustainable value creation.
Ian Barclay emphasizes that every company striving for
long-term success must be able to set the right kind of
goals – goals that stretch the comfort zone and encourage
employees to make the most of their capabilities. The
staff’s role in the big picture needs to be clarified and fully
explained. Sufficient support must also be provided to help
employees go the extra mile. A productive organisation is a
team that strives for common goals.
Improving efficiency begins by listening and paying atten-
tion to employees’ ideas and views about their work. The key
is to create an atmosphere favouring giving and receiving
feedback and to develop a company culture based on this.
“During the 360° assessments which have been carried out
for 1,200 Clariant leaders after the initial People Excellence
leadership programme, a positive attitude has been clearly
visible within the groups”, Ian Barclay mentions. “This is being
further encouraged. The 360° Leadership Assessment tool has
been an extraordinary success. Its value lies in working as a
trigger for regular, specific and purposeful feedback. Partner-
ships with companies such as Corporate Spirit are essential
in providing measures and insights about where Clariant is,
as well as helping the company make real improvements and
build successful practices for giving and receiving feedback.”
2. EDITORIAL Cixtranet3® technology
EMPLOYEE ENGAGEMENT
The future is
here and now
Cixtranet3®
– redefining
2001: A Space Odyssey, the Avatar 3D movie, the
Pureview mobile phone with a 41 MP camera
... all glimpses of the future that our generation
has seen. To me, another vision of my generation
competitive
hits me whenever I log onto the next-generation
research system developed by Corporate Spirit
called Cixtranet3®.
advantage
Cixtranet3® is a system that covers the entire
research process, all the way from initial plan-
ning stages to data-gathering, from analysis
to reporting and follow-up. For our clients, this
means less working hours and a whole new kind
of added value. Furthermore, the system has the
intelligence to send timely reminders of looming
deadlines – with discretion, but also with the
As a leader in human resource management surveys and
required determination. The SAP integration assessments, Corporate Spirit takes pride in being able to
feature can save users dozens of hours at the ini-
tial organisational mapping stage. The system provide our clients with state-of-the-art tools and reporting
has a unique ability to produce not only graphi- systems. Not only do we want to create solutions that
cal but also text summaries with clear recom-
mendations for every business unit or team support and facilitate the entire process, we also pay special
of the organisation, in 40 languages – which
sounds like modern-day science fiction to me.
attention to that our tools should be convenient and
practical to use for all managers and supervisors.
The upgraded, in-depth research reports focus
on producing the kind of added value that The latest example of our continuous development work is Cixtranet3® – a tool that brings a whole
our clients want the most, supported by new range of new opportunities to human resource survey processes. While it aims to make the client’s
best-practice libraries. The reports come with job easier at all stages, Cixtranet3® also manages to speed up the actual research process and
carefully considered recommended actions, as make it more efficient. Furthermore, thanks to its easy operation and ability to recognise the needs
well as clear instructions for action planning for of various user groups, Cixtranet3® is extremely flexible in adjusting to different, evolving needs
every supervisor and manager. of our global clients. Add to that uncompromising operational reliability and security, and there
is little doubt that we are entering a whole new dimension in getting more out of any HR survey.
I would like to express my warmest thanks to our
clients and to everybody at Corporate Spirit who
have participated in creating this marvellous
A common effort
innovation. Special acknowledgements go to our
IT department for having turned an impossible
task into reality.
I hope all our clients will be able to benefit from
this awesome research system as soon as possible!
for improved usability
Cixtranet3® has been developed by Corporate
Jukka Pohjola Spirit and its clients. Fazer Group is a long-
CEO standing client of Corporate Spirit. Kenneth
Corporate Spirit CS Ltd Söderholm, VP Human Resources at Fazer
Bakeries & Confectionery, has been using
Corporate Spirit’s previous reporting system
for several years and is looking forward to the
benefits of the further improved Cixtranet3®.
“Cixtranet3® enables follow-up and manage-
ment of research processes in a whole new way.
Making improvements based on client feedback
is remarkable and I appreciated the opportunity
to provide input based on what I find essential
in my role. At Fazer, more than 400 people in
managerial positions or top management are
actively using the system.”
3. Cixtranet3® technology
The five ways Cixtranet3®
adds value to your research
1. Continuous support at all phases • light pulse surveys can be conducted locally • results available to HR for deeper analysis
• new drag-and-drop tool for easier with extreme ease, yet professionally with with versatile tools (cross-tabulation,
organisational mapping the new ingenious pulse-generator multi-level filtering, free combinations
• pre-survey forum enables global HR of organisational units etc.)
networks to be connected to planning 2. Faster and more efficient survey process • in addition to corporate-level executive
and idea generation • integration with SAP HR can dramatically cut summary, senior management has access
• data collection follow-up tool provides resources needed for organisational mapping to analyse the entire organisation with tools
online data about the progress of the • communication and other support material, such as Index Overview. Dashboard function
process, as well as about fast and slow time schedules and contact information are enables additional data to be combined
response units available for all research coordinators 24/7 with the research results, even from
• possibility to set target levels for response in 8 languages external sources.
rates and indexes • smart to-do listings guide the survey process
• dynamic tooltips and context-sensitive 4. Instant result monitoring even with
user guides online 3. User group-specific information generation organisations with 100,000+ employees
• The Action Plan feature, solution-focused • clear and concise team reports for team • load-balancing ability for optimal scalability
workbook and links to best practices for leaders, including graphs with essential • multiple calculation capacity compared to
utilising survey results complement a results (trends, external and internal the previous Cixtranet® version
highly comprehensive system benchmarking), along with a text summary
• the same survey system works with all in 40 languages. This can be easily printed 5. State-of-the-art reliability and security
Corporate Spirit products, such as employee or converted to PDF or PowerPoint format. • SSL secured system
surveys, 360° assessments, internal • results for each function/area (marketing, • duplicated system – possible breakdowns of
co-operation surveys, management team HR, country etc.) visible for respective individual parts do not impair the system’s
self-assessments etc. managers working in a matrix operational ability
Next Steps We already have a clear roadmap to develop the new system further. However, we are very flexible
on this and appreciate our clients’ ideas and feedback according to their ever-evolving needs.