A flagship CTO event, this has grown into a platform for knowledge-sharing among peer groups steering ICT projects in e-delivery of health care, education and governance. This Forum echoes the Commonwealth's 2013 theme: The Road Ahead for Africa.

1. Presentation Title
12/July/2012
E-GOV AFRICA 2013

2. Welcome to
Uganda !
The Pearl of Africa

3. 2
The development of E-
Government in Uganda
Presentation
by
James Saaka
Executive Director
National Information Technology Authority – Uganda
(NITA-U)

4. Uganda Status Overview
Area 241,380 km2 (1.1times larger than
the Korean Peninsula, Land:
199,710㎢ Water: 36,330㎢)
Population 34.5 mln (2011 estimate)
GDP (Nominal) $17.7 bln (2010/11 est.)
Per capita Growth Rate 2.6%
(2010/11)
Real GDP Growth rate 6.3%
Per capita income USD 506
Internet use
rate
4.8 Million users (Dec 2011)
Penetration of 3.2 Internet users
per 100 inhabitants
Telephone
use rate
Fixed Subscriptions 464,849 (Dec
2011)
Mobile use
rate
16.7 million (Dec 2011)
Tele-
density
52.1

5. General ICT Industry & Market
Development Status
• Stable geo-political environment and law and order
situation
• ICT contributes 5% of GDP
• Liberalized telecom market with multiple vendors and
increasing telephone and internet penetration levels
• Young and vibrant population of 24 million –Median
age of < 21 years with good English speaking
capability
• Attractive taxation regime
• Internet bandwidth costs are lowering with access to
undersea cables

6. e-Government Implementation Structure
• NITA-U was established by the National
Information Technology Authority Act of
August 2009, as a semi-autonomous body
under the Ministry of ICT, to promote and
provide technical guidance for the
establishment of e-Government, e-
Commerce and other e-Transactions in
Uganda

7. 1. A rationalized and integrated national Information
Technology (IT) infrastructure and Systems
2. A coordinated & harmonized National IT Systems
3. A well regulated Information Technology (IT) environment
in public and private sector
4. Strengthened capacity in Uganda (both institutional and
human)
5. IT research, development and innovations visibly
supported and promoted
6. Information security championed and promoted in Uganda
7. Strengthened and aligned institutional capacity to deliver
the strategic plan
8. Development and promote the BPO /ITES industry
NITA-U Strategic Goals

8. 8
Uganda e-Government Development Level
Source: UN e-Government Survey 2012
Rank Country Index
1 Republic of Korea 0.9283
2 Netherlands 0.9125
3 United Kingdom 0.8960
4 Denmark 0.8889
5 United States 0.8687
… … …
143 Uganda 0.3185
144 Swaziland 0.3179
Ranking of e-Government Specific Ranking and Index in e-Government
Online Service ICT Infrastructure Human Capital
Rank Country Index Rank Country Index Rank Country Rank
1 Rep. Korea 1.0000 1 Liechtenstein 1.0000 1 Australia 1.0000
1 United States 1.0000 2 Monaco 0.9370 2 New Zealand 0.9982
1 Singapore 1.0000 3 Switzerland 0.8782 3 Cuba 0.9684
4 United Kingdom 0.9739 4 Iceland 0.8772 4
Dem. People’s
Rep.
of Korea
0.9560
5 Netherlands 0.9608 5 Luxemburg 0.8644 5 Ireland 0.9560
… … … … … … … … …
138 Uganda 0.2941 150 Uganda 0.0732 145 Uganda 0.5883
139 Kyrgyzstan 0.3175 151 South Sudan 0.0725 146 Rwanda 0.5861
140 Montenegro 0.3143 152 Sudan 0.0725 147 Comoros 0.5853
Africa Average 0.2567 Africa Average 0.1094 Africa Average
0.5034
 According to the UN e-Government
Development Survey 2012, Uganda fell from
142th(2010) to 143th(2012) and ranked 8th
among the East Africa countries
(1st: Seychelles, 2nd : Mauritius, 3rd : Kenya)
 Uganda e-Government is still in the first stage
and ranks relatively low in all e-Government
related areas
 Should improve government online administrative services and build convenient govt’s
websites and portals
 Information should evolve from the current static informational website to an interactive
service based website

9. 7
9

10. The main objective of the IT rationalization strategy is to
enhance efficiency and effectiveness in service delivery to the
citizens through deepening use of ICT.
The specific objectives are:
 To standardize, streamline and harmonize the acquisition,
deployment and disposal of IT services in Government to eliminate
duplication; enhance information sharing and interoperability of e-
government applications.
 To ensure integration of voice, data and video communication and
enhance use of shared applications and systems across
government – thus reducing cost of communication, improving
transparency, information security and accountability;
 To realize cost savings through economies of large scale/bulk
purchase of internet bandwidth and licenses for software and
applications;
 Rationalize use of available IT skills and consolidate IT skills
development in Government
Rationalization of IT Services in MDAs

11. 1. Use of the NBI/EGI infrastructure as the primary vehicle for
all Government data, Internet and voice services;
 Deliver bulk internet bandwidth over the NBI to MDAs and
Target User Groups e.g. Universities, hospitals, research
institutions etc
2. Provide centralized datacenter services, shared services and
disaster recovery services for Government applications &
data;
 Start by using the NBI transit datacenter and MoFPED
Disaster Recovery site in Jinja
3. Establishment of a centrally managed National databank and
enable integration of all Government databases
4. Promotion of Unified Messaging and Collaboration Services
(UMCS) – email service and collaboration tools for MDAs
5. Consolidation and Bulk licensing of applications and
software licenses across MDAs – E.g. Oracle and Microsoft
Cabinet approved 5 Strategies

12. Vision Statement of e-Government
• An ‘Integrated Smart One-Government’
by:
 Providing quality services with
accessibility
 Enhancing Competitiveness by
integration
 Information sharing through
interoperability
 Boosting efficiency by expandability

13. Mission Statement of e-Government:
“Integrating Uganda to provide quality
services to citizens, and to improve the
national competitiveness through
administration innovation, and to reform
unnecessary processes based on
interconnected government and safe
society”

14. e-Government
1. Conducted e-Government Readiness Survey in
2012
2. Developed the e-Government Master plan
Challenges for e-Government:
1. Each MDA has implemented their own systems
2. No interoperability between systems in MDAs
3. National ID Project not yet completed
4. No centralized hosted shared services in place
yet

15. Examples of e-Government Services in place
1. E-Tax – Uganda Revenue Authority
2. Integrated Financial Management System (IFMIS)
– MoFPED
3. Integrated Personnel and Payroll System (IPPS) –
Ministry of Public Service
4. Utilities – Umeme and National Water
5. Case Management System in Judiciary
6. Uganda National Examinations Board (UNEB)
7. And others
Others:
1. Many MDAs have implemented their own systems
to automate and monitor their internal operations

16. G4C
G2B
G2G
Infrastructure
Providing on-line government
service
Diversification on service channel
One-stop information
 Disclosure of administration
information and process
Standardization of government administration
work
Computerization of Government
administration
Integration of government information
resources
Establish nation-wide ICT infrastructure
Development of national standard
Development of National ICT literacy and
HRD
Improvement of laws and regulations
Organization of e-Government Committee
 Government Representative Portal
 e-Learning
 Employment Information System
 National Medical and Health Information
System
 Online Citizen participation portal
 Integrated Civil Service Call Center
 Single Window for Online Business Service
 Customs Information System
 National Integrated Logistics Information
System
 Electronic International Trading System
 Electronic Procurement system
Groupware(e-Document, e-Approval, KM)
National Administrative Finance Information
System
National Identification system(NID)
Digital Archiving
Government Work Management System / BRM
 Informatization of City / province
Administration
Government Data Center
Information Sharing Center
Public Key Infrastructure
Quality service
With accessibility
Competitiveness
By Integration
Info-sharing
By interoperability
Efficiency By Scalability
Strategy Projects
Strategies and Projects

17. Key e-Government Projects identified
1. Set up of Government Web Portal
2. Integrating Government applications and
databases to enable data / information sharing
across MDAs
3. Single Window for Online Business Service
4. E-Procurement
5. Completion of National Identification system (NID)
6. Government Work Management System
7. Groupware(e-Document, e-Approval, Knowledge
Management)
8. Digital Archiving

19. Creating The Enabling Legal & Regulatory
Environment To Support e-Government
1. 3 Cyber laws are in place – Computer Misuse,
e-Signature and e-Transaction
2. Regulations for the e-Transactions,
e-Signature and NITA-U Acts shall be in place
by end April, 2013
3. Development of Enterprise Architecture
Blueprint and Government Interoperability
Framework
4. Development and adoption of National IT
Standards
5. Certification & Accreditation of IT Products,
Services & service delivery points

20. Infrastructure Development - Provision of
Connectivity for MDAs
1. Phase 1 and 2 on National Backbone
Infrastructure completed and commercialised;
 SLA for NBI uptime 97%
2. Provision of bulk Internet bandwidth to MDAs &
TUGs wef FY 13/14
3. Implement Phase 3 to be done in FY 13/14
 Provide alternative access to submarine cables
4. Roll out of last mile connectivity to extend NBI to
MDAs and TUGs
5. Implement missing links to improve resilience and
uptime of the NBI/EGI to 99%
6. Design and implement Phase 4

21. National Backbone Infrastructure
Phase 1: Kampala Metroplitan
Area (27 ministries), Entebbe,
Jinja, Mukono and Bombo
5 transmission sites
Key
Phase 2: Luwero,
Nakasongola, Masindi, Gulu,
Nimule, Lira, Soroti, Kumi,
Mbale, Tororo, Malaba, Busia,
Hoima, Kyenjojo, Fort Portal,
Kasese, Bushenyi, Mbarara
17 transmission sites
Datacentre for NBI
infrastructure
Pilot for messaging & collab.
tools
Phase 3: Katuna, Kabale,
Ntungamo, Masaka, Mutukula
3 transmission sites
Network Operating Centre
(NOC)
Transmission sites

22. Infrastructure development
1. Start centralised hosting of shared services in the
NBI Transit datacenter and DR site
2. Set up of the Public Key Infrastructure (PKI)
3. Extending secure messaging collaboration
systems to all MDAs
4. Conduct feasibility study for National datacenter,
shared services and disaster recovery services
5. Set up of National datacenter, shared services
and disaster recovery services

23. 23
Information Security for MDAs
1. Directorate of Information Security set up at NITA.
2. Development of the National Information Security
Framework by July 2013.
3. Establish a framework responsible for the
monitoring of information security in the country.
4. Ensure the implementation of the National
Information Security Framework in MDAs
5. Conduct Information Security training and
awareness in MDAs
6. Ensure all IT Projects are implemented with
information security in mind
7. Information Security assurance for MDAs to start in
FY 2014/15

24. Current 2013/14 Vs. Target 2017/18 (e-government
indicators)
51%
38%
76%
80%
96%
80%
50%
90%
95%
100%
Proportion of persons employed in central government organizations routinely
using computers
Proportion of persons employed in central government organizations routinely
using the Internet
Proportion of central government organizations with a Local Area Network (LAN)
Proportion of central government organizations with an intranet connection
Proportion of central government organizations with a web presence
Target 2018 Current status

25. Current 2013/14 Vs. Target 2017/18(e-government indicators)
9
20
Current status
Target 2018
Selected Internet-based services available to citizens, by level of sophistication of service
51%
38%
80%
60%
Accesss Internet through Fibre Cable
Accesss Internet through Wireless AP
Proportion of central government organizations with Internet access
Target 2018 Current status

26. Major challenges and limitations in
implementing e-Government
• Lack of interoperable systems and lack of
sharing of data between MDAs
• Need to conduct business process re-
engineering in order to improve service
delivery to citizens
• Limited budget
• Resistance to change
• Relatively high cost of internet bandwidth

27. Conclusion
• Emphasis has been put on e-Government to
ensure that it helps improve service delivery to
the citizens
• There is a strong political will and leadership for
the promotion of e-Government

28. Thank you!
The Pearl of Africa

29. Backup Slides

30. National Backbone Infrastructure
30
Key
Phase 1
Phase 2
Phase 3
Phase 4