How to use Issue & Complaints tracker for your apartment Management at CommonFloor

1. Issue & Complaint Tracker File Issues & Complaints to Committee and Property Manager Comments and Poll on Common Issues All Rights Reserved@Commonfloor.com Confidential

2. Users of Issue & Complaints Tracker Residents/Owners Admin(“Moderator at CommonFloor- Generally members of association managing committee). Property/Maintenance Manager(Optional) All Rights Reserved@Commonfloor.com Confidential

3. Howto use: Resident/Owner Go to Help Desk to File and Track your Issues & Complaints Register new complaints here. Select correct category Track all the open complaints relating to your flat/personal issues. Follow Issues that concern the entire community and express your view Create a Poll to gather opinion for Community issues. All Rights Reserved@Commonfloor.com Confidential

4. Residents: Track List of all complaints Filter and Search all complaints & Issues raised by you. List of all complaints and Issues raised by you and Common. All Rights Reserved@Commonfloor.com Confidential

5. Residents: Comment on Open issues and Complaints and track progress. Add your comments and suggestions All Rights Reserved@Commonfloor.com Confidential

6. How to use: Admin(Managing Committee) Go to Manage tab to access the Issue Tracker Click here to access the central repository of all issues . All Rights Reserved@Commonfloor.com Confidential

7. Admin: List of all issues and complaints filed See all open request, filer and search them on various criteria. Settings and Configurations of this module, set property manager details All Rights Reserved@Commonfloor.com Confidential

8. Admin: Reviewing and Managing Issues Assign Specific request to property manager Comment and Update about the Issue Raised. Change Status as required All Rights Reserved@Commonfloor.com Confidential

9. Admin: Settings and Configurations Feature can be turned on/off according to requirement. * Email Address would be the login ID for property Manager. * An email would be sent on this email along with a system generated password for this account. * Email Addresswill not be editable. All Rights Reserved@Commonfloor.com Confidential

10. Property Manager: Receives email about his new account at CommonFloor NOTE: Property Management Interface is completely different and separate from the community interface. All your community information is safe and is not accessible to the Property Manager. All Rights Reserved@Commonfloor.com Confidential

11. Property Manager: Dashboard & Issue Redressed All Rights Reserved@Commonfloor.com Confidential

12. Thank You For any queries write to us at support@commonfloor.com or Call us at 98860 63375 All Rights Reserved@Commonfloor.com Confidential