2. 1. VISION
The ongoing commitment of COMBINE ENGINEERING is to provide all its customers with
the highest quality of service. It is the policy of the company to ensure our customers' total
satisfaction, first time, every time.
2. MISSION
We are making COMBINE ENGINEERING into a leading company in the relevant markets.
The customer stands at the focal point of all our activities. We devote all our competence to
achieving his goals.
3. OBJECTIVES
3.1 To expand the business aggressively and offer above-average returns to
shareholders.
3.2. To become the leading, innovative systems company within the Telecommunication
market.
4. CORPORATE VALUES
4.1 COMBINE ENGINEERING operates in accordance with the highest standards in all
relationships with customers, suppliers, environment and the community.
4.2 COMBINE ENGINEERING fosters a climate which encourages innovation and
diligence amongst staff and rewards accordingly.
5. KEY STRATEGIES
5.1 Extend links with key technology centers
5.2 Raise additional venture capital
3. 5.3 Expand senior management team in sales/marketing
5.4 Strengthen human resources function and introduce share options for staff
5.5 Seek new market segments
5.6 Locate new premises adjacent to workshop
5.7 Start participating in trade shows and missions
5.8 Pursue strategic alliances with complementary players
5.9 Strengthen web presence and promote
6. MAJOR GOALS
The following key targets will be achieved by COMBINE over the next 2-3 years:
6.1 Secure 20% of the relevant market by the end of 2017.
6.2 Become largest services provider in the country within 2-3 years.
6.3 Employ 30 people including 70% technically qualified.
6.4 Have branch offices or agents in key markets before 2016
7. COMPANY PHILOSOPHY
At COMBINE, we believe that our role as part of a project team is to conduct our scope of
works in a way that exceeds our clients’ needs.
We achieve this by focusing on:
7.1 Maximising our clients’ immediate and ongoing financial return
7.2 Utilising our clients’ financial capital appropriately and efficiently
7.3 Qualifying and ensuring ongoing benefits to our client
7.4 Identifying risk and effectively managing unknown factors
7.5 Distributing and managing information reliably and efficiently
7.6 Maintaining open lines of communication with our clients
COMBINE ensures that the relationships between financial considerations, program and
risk, be considered from the client’s perspective at all times.
4. Developing friendly and open working relationships is integral to our operating philosophy.
This not only ensures that all stakeholders are appropriately informed in order to meet and
exceed our clients’ expectations, but also allows all parties to enjoy their involvement in
each project.
The substantial volume of repeat business from long standing clients and the amount of
work gained via referral is testimony to our success at fulfilling these objectives and we
hope to continue and increase the profit by investing on the level of satisfaction of our
clients.
8. CUSTOMER SREVICE CHARTER
We agree that the purpose of this company is to serve its customers reliably and efficiently.
To do this:
8.1 We will provide fast, honest and respectful services
8.2 We will work hard to assist you
We are proud of the services we provide to our customers but our objective is to continue
to improve it.
To do this:
8.3 All our employees aim to improve the service that they provide
8.4 We request you, our valued customers, to give us your suggestions for achieving
these goals.
9. QUALITY POLICY STATEMENT
The objectives which underpin the policy are:
9.1 To develop a full understanding of the needs of our customers.
9.2 To work in close co-operation with clients, customers, suppliers and sub-contractors
to provide the right quality work and service, first time.
5. 9.3 Actively to seek customer feedback and to use this as a format for continuous
assessment and improvement.
9.4 To develop the potential of our employees to ensure all members of staff are
capable of undertaking work required in a safe and responsible manner, in
accordance with the Company’s Health and Safety and Environmental policies.
Achievement of these policy aims involves all staff, who are individually responsible for the
quality of their work, resulting in a continually improving working environment for all.
COMBINE is fully committed to delivering the objectives of this quality policy statement
within all its activities and work undertaken by the Company.
COMBINE has implemented a management structure that is based on the quality and
commitment of its professional and experienced management and construction staff. Our
CEO has a specific responsibility for ensuring that the management structure reflects the
quality standard, so that compliance with this Quality Policy is maintained and improved.
We are continually developing the Company’s operation and upgrading of IT systems and
invest to a high degree in staff training to professional level. COMBINE's approach is to
listen to our clients and customers and to openly discuss the individual requirements of
every contract, thus ensuring that our clients remain fully satisfied with our service delivery.
With each project we undertake, a Quality Plan is implemented, encompassing control
measures that ensure the client’s requirements are met, within the specified time, and in
line with the budget. To this end, we endeavour to work as a committed team in a spirit of
co-operation with the client and their customers.
COMBINE’s management and supervisory staff has the authority to make decisions, within
the scope of their responsibilities, and is charged with working in accordance with the
documented procedures.
6. COMBINE's objectives are:
9.5 To continue to meet in full the requirements of the client.
9.6 To reduce waste and loss.
9.7 To carry out all our activities within our environmental policy guidelines, thus helping
to ensure a sustainable environment for the benefit of the community.
9.8 To continually identify improvements to existing working practices.
In order for COMBINE to achieve the above objectives, every employee and sub-contractor
must:
9.9 Understand customer and client needs.
9.10 Be responsible and accountable for the quality of work.
10. ENVIRONMENTAL POLICY STATEMENT
COMBINE recognises that day-to-day operations can impact both directly and indirectly on
the environment. We aim to protect and improve the environment through good
management and by adopting best practice wherever possible. COMBINE will work to
integrate environmental considerations into our business decisions and adopt greener
alternatives wherever possible, throughout our operations.
In all our activities we aspire to:
10. 1 Comply fully with all relevant legal requirements, codes of practice and regulations.
10.2 Prevent pollution to land, air and water.
10.3 Reduce water and energy use.
10.4 Identify and manage environmental risks and hazards.
10.5 Involve customers, partners, clients, suppliers and subcontractors in the
implementation of our objectives.
10.6 Promote environmentally responsible purchasing.
7. 10.7 Provide suitable training to enable employees to deal with their specific areas of
environmental control.
10.8 Improve the environmental efficiency of our transport and travel.
10.9 Establish targets to measure the continuous improvement in our environmental
performance.
11. RESOURCES
COMBINE is able to accommodate large workloads and provide a quick response by
utilising and transferring in-house staff. To ensure accuracy and efficiencies are maintained,
the COMBINE utilises a quality management control and review system which was
developed and implemented jointly by both offices.
To facilitate such staff and information transfers, the COMBINE operates fully electronic
offices utilising the latest in design, documentation and system management software.
COMBINE also has well-established relationships with a network of suppliers, which
ensures we always have access to the latest in cutting edge and emerging technology. This
allows COMBINE to incorporate new products into tailored solutions for our clients that
maximise cost efficiency and product life span.
12. METHODS OF OPERATION
Internally, all projects are undertaken in accordance with our control and review system.
The COMBINE provides a project engineer as the single point of contact for each project.
The project engineer also controls and is responsible for the project internally. We believe it
is important for the client to deal exclusively with a single project engineer who is able to
run the project from conception to completion, ensuring consistency of work quality and
communication.
8. 13. SCOPE OF WORK (Electrical)
The electrical scope of work includes the followings:-
13.1 O&M SERVICES
Necessary to the operation of any Electrical power system is a well-planned preventive
maintenance program. COMBINE offers planned maintenance agreements on all makes
and models of generators. This enables you to take advantage of our technical know-how,
expertise, specialized tools and equipments at very competitive rates. These services
include routine preventative maintenance as well as major and top over hauling. Network
Of equipments involved in backup power systems from any manufacturer receive
consistent and reliable maintenance support from technical teams of MULTIDIME. It is the
security of knowing that proactive maintenance is being performed on your power systems;
the added peace of mind that comes with responsive 24-hour emergency service and
coverage.
Our Service Agreements can provide some or all of your operating and maintenance needs,
freeing you to concentrate on your core business. We can guarantee power system up-time,
parts, maintenance, and O & M costs for 1 year or 15 years for total peace of mind.
COMBINE implements necessary checks to ascertain the measures required for the
elimination of faults and malfunctions and follow-up necessary measures for the
rectification of the faults and malfunctions.
COMBINE has a trained and qualified technical staff committed to satisfying all your O&M
requirements including installation, testing, commissioning and complete after market
support including major and minor over-hauls.
9. 13.2 PRODUCTS
13.2.1 Low Voltage Switchgear
13.2.2 Motor Control Center/Units
13.2.3 AMF/ATS Panels
13.2.4 Metering Panels
13.2.5 Synchronizing Panel
13.2.6 Lighting & Power DBS
13.2.7 Rectifier Unit
13.2.8 Power Factor Improvement Plants
13.2.9 Frequency Invertors
13.2.10 UPS 5 – 100 kVA
13.2.11 Line Conditioners 5 – 500 kVA
13.2.12 Automatic Voltage Regulators 5 – 500 kVA
13.2.13 Acoustic Canopies
13.2.14 Diesel Generators 10 kVA to 1,000 kVA
13.2.15 Additional Fuel Tanks 500 liters to 30,000 liters
13.2.16 AC Power Cable / DC Power Cable
13.2.17 HT Power Cable
13.2.18 Fire Alarm Cable
13.2.19 Control Cable
13.2.20 All sorts of telecom data cables
10. 13.3 SERVICES
13.3.1 Installation & commissioning of D.G. Sets powered by renowned patent names
13.3.1 Installation & commissioning of all the products of COMBINE
13.3.1 Generator overhauling, parts, fault rectification etc
13.3.1 Designing, engineering of industrial power systems
13.3.1 Preparation of cable schedules
13.3.1 Internal & external lighting layouts
13.3.1 Maintenance & service of industrial equipment and system
13.3.1 Installation and commissioning of equipment and complete system
13.3.1 Preparation of tender documents for government, semi government and
private projects.
Note : Projects are also undertaken on TURNKEY basis.
11. 14. SCOPE OF WORK (Civil)
Civil work includes all sorts of civil activities as under:-
14. 1 BUILDING WORKS
COMBINED has extended its reach in building construction; multi-storey residential
buildings, single houses, commercial complexes, schools, warehouses.
COMBINED has a comprehensive experience in all phases of building works, using precast
or conventional construction techniques, excavation, shallow and deep foundations,
concrete and steel structures, masonry & plastering, all types of finishing and electro-
mechanical works.
COMBINED has executed many sophisticated building projects under tight time and cost
constraints which require highly specialized equipment and skilled manpower and the
supervision of experienced engineers and architects.
COMBINED extensive experience in building works involves all types of finishes:
14.1.1 Electrical: high and low voltage
14.1.2 Air Conditioning: Heating and Cooling Ventilation
14.1.3 Plumbing
14.1.4 Marble Floorings & Cladding
14.1.5 Wood Joinery
14.1.6 Decorative Gypsum Works
14.1.7 Aluminium Joinery
12. 14.2.1 Grading & Paving
Whether it’s a small parking lot or a new interstate COMBINED is ready to go to work.
When it comes to building roads we are second to none. We are fully equipped with the
people and tools to deliver exceptional quality at an affordable price.
14.2.2 Underground Pipe & Utilities
Getting a site to grade is only half the work, installing drainage and underground utilities are
the other half. Our utility crews work everyday in all sectors giving them a total
understanding of how the job should be done no matter the situation or location. They take
great pride in exceeding client expectations while being sensitive to their surroundings
during construction. We understand the responsibility we have to our neighbors during
const
