Comarch Customer Portal is an Internet Banking solution that supports Banks’ customers in self-service regardless of the channel. Comarch Customer Portal is designed to be used on PC’s, tablets as well as mobile phones. Comarch Customer Portal – a platform that offers wide range of functionalities dedicated for different end users such as private, retail or SME clients. It’s complexity makes the platform a substitute of contact center channel or even Bank Branch. By means of Comarch Customer Portal clients can conduct variety of transactions including applications for new products and effective communication with Bank. The system is available 24 hours 7 days a week and at the same time meets the highest standards of security. For clients interested in investments Comarch Customer Portal offers a module with required functionalities like MIFID questionnaire, presentation of market information, possibility to give an order to buy units, to make a fund conversion or redemption, or to carry out transaction on money market.

1. COMARCH CUSTOMER PORTAL
EXQUISITE INTERNET & MOBILE BANKING PLATFORM
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2. COMARCH CUSTOMER PORTAL
PLATFORM OVERVIEW FUNCTIONALITY
COMARCH CUSTOMER
PORTAL
EXQUISITE INTERNET
& MOBILE BANKING PLATFORM
TECHNOLOGY INSIGHT ABOUT COMARCH
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3. Platform overview
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4. COMARCH CUSTOMER PORTAL
MULTICHANNEL BANKING
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5. COMARCH CUSTOMER PORTAL
THE MARKET ANALYSTS’ EVALUATIONS …
“Innovation in online platforms critical to support client
requirements” 1)
“The world's biggest banks continued to focus the majority of
announced IT initiatives on mobile financial services and
online banking” 2)
1) Datamonitor Trends to watch: Financial Markets Technology 2010. Survey: Private Banking in Switzerland. Quo Vadis?, 2009.
2) Gartner Top banks: Their IT Plans and Investments, 1Q2011.
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6. COMARCH CUSTOMER PORTAL
… AND PREDICTIONS
“Banks will direct
investments to online
portals, with a focus on
usability, automation and
bank account
management” 3)
4)
3) Datamonitor Trends to watch: Financial Markets Technology 2010. Survey: Private Banking in Switzerland. Quo Vadis?, 2009.
4) Opportunityfor banks to increase client satisfaction in channels; IBM Institute for Business Value/Economist Intelligence
Unit Business Analytics in Banking Survey 2010
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7. COMARCH CUSTOMER PORTAL
COMPREHENSIVE INTERNET & MOBILE PLATFORM
• Platform beneficiaries:
• Affluent & HNWI Clients
• Retail Clients
• SME Clients
• Comprehensive financial platform for:
• Day-to-day banking via internet & mobile channel
• Money market
• Investments
• Personal finance management
• Support of multiple self-service channels
• Internet
• Mobile
• Tablets
• Real-time access to financial data
• 24 hours/day, 7 days/week
• Componentized structure
• High security (encryption, authentication & authorization mechanisms)
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8. COMARCH CUSTOMER PORTAL
KEY BENEFITS
• Comprehensive portfolio of products and services
available on a single platform
• Dedicated functionality for each client group
• Several language versions
• Simplicity in adding new products & services
• Highly user-configurable features eg. customer desktop
• Products & services specifications fully adjustable to
bank requirements
• Efficient communication platform (messages,
notifications)
• Highly usable mobile banking platform
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9. Functionality
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10. COMARCH CUSTOMER PORTAL
PLATFORM BUILDING BLOCKS
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11. COMARCH CUSTOMER PORTAL
DAY-TO-DAY BANKING
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12. COMARCH CUSTOMER PORTAL
MONEY MARKET & INVESTMENTS
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13. COMARCH CUSTOMER PORTAL
MOBILE BANKING & INVESTMENTS
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14. Technology
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15. COMARCH CUSTOMER PORTAL
SOLUTION ARCHITECTURE
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16. COMARCH CUSTOMER PORTAL
IBM COMPONENTS
• Business logic
– Websphere Application Server
• Process & SOA
– WebSphere Message Broker
– WebSphere MQ
– WebSphere Enterprise Services Bus
• Database
– DB2 9.7 (on roadmap)
• Systems
– pSeries (POWER/INTEL-based)
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17. COMARCH CUSTOMER PORTAL
KEY ADVANTAGES
• 3-layer architecture
• Flexible integration with external systems
• Reasonable technological requirements
• Scalable hardware
• Support for advanced authorization/authentication methods
• Own online buffer – accessibility 7 / 24 even, if core banking system is offline
• Mobile banking fully integrated with internet platform
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18. About Comarch
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19. COMARCH CUSTOMER PORTAL
ABOUT COMARCH
• Global Software House offering products and services for:
– Financial Services
– Telecommunications
– Trade & Services
– Small & Medium Enterprises
• 1993 – Founding Date
• 1999 – IPO on the Warsaw Stock Exchange
• 2008 – Acquisition of German company SoftM
• 3500 employees world-wide
• Extensive investments in R&D
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20. COMARCH CUSTOMER PORTAL
EUROPEAN PRESENCE
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21. Thank you
finance@comarch.com
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