1. Colleen LucasColleen Lucas
5814 Ashland Avenue  Philadelphia, PA 19143  Phone: 267-248-5249 
lucas.colleen75@gmail.com
Patient Service Representative
Objective:
Seeking the position of a patient service representative in a prestigious organization, where I
can utilize my skills and experience towards professional growth and development.
Summary of Qualifications:
 Qualified, dedicated and technically skilled professional with 15+ years medical practice experience
 Comprehensive knowledge of medical operations with excellent communication skills
 In-depth knowledge of medical coding process and procedures
 Familiar with medical terminology and health care operating procedures
 Effective problem-solving and critical-thinking skills in areas of patient care
 Ability to build rapport with patients and providers
 Possess good organizational skills and has the ability to handle multiple tasks
 Sound communication, management and organizational skills
 Experience with Epic, IDX, Navinet, Medilinks, Medview and SMS
Professional Experience:
HOSPITAL OF THE UNIVERSITY OF PA
PENN MEDICINE @ RADNOR-GOOD SHEPHERD PENN PARTNERS
Patient Service Representative, 9/2007-Present
• Responsible for greeting and checking in patients in a friendly manner
• Verify insurance benefits using Navinet
• Compile medical charts, reports and correspondence
• Answer telephones and direct calls to appropriate staff
• Greet patients and perform check in functions including, insurance verification, copay
collections, full registration and updating demographics
• Perform various clinical and administrative functions, such as ordering, receiving and
maintaining an inventory of supplies.
• Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for
service
• Maintain patient accounts; collect payments and deductibles
• Assists in patient care and related activities as instructed by the physical therapist, physical
therapy assistant or occupational therapist.
• Clean and organize work area and disinfect equipment after treatment.
• Secured patients into or onto therapy equipment
• Administer heat and ice to patients; utilizing patient safety standards
• Monitor patients and treatment area for safety

2. HOSPITAL OF THE UNIVERSITY OF PA, Philadelphia, PA
Medical Records Clerk II, 8/2000-9/2007
• Retrieve records (Chart One/paper/microfilm) for admissions, physician offices, research studies,
emergency department visits, and audits
• Answer telephone and in person request for patients records using HIPAA guidelines
• Assist physicians and other providers with dictation and various tasks
• Assist insurance company liaisons with auditing of patient charts
• Identifies, investigates, and reconciles incorrect medical record number assignments during the
course of a patient’s treatment
• Apply correction guidelines using SMS System
• Perform other duties as assigned
Education
COMMUNITY COLLEGE OF PHILADELPHIA, Philadelphia, PA
 Major: Completed 24 credits towards degree in Early Childhood Education
WEST PHILADELPHIA HIGH SCHOOL, Philadelphia, PA
High School Diploma Received 1993
References on Request  Available for Relocation