1. Colleen Kilian clkilian1@catamount.wcu.edu
24 Prospect Street, Merrimac, MA cell: 978-228-8470
EDUCATION:
Western Carolina University (WCU) - Honors College Cullowhee, NC
Hospitality and Tourism Management - Junior Year ~ GPA 3.79
Pentucket Regional High School ~ GPA 3.50 West Newbury, MA
EXPERIENCE:
WCU – Admissions Office Cullowhee, NC
Entourage (Campus Tour Guide) Fall 2014 to present
 Provide campus tours to prospective students and family members
 Assist with WCU Open House events by working at Honors College Days recruitment events
WCU – College of Business Cullowhee, NC
Office Assistant (Work Study) ~ Support Services August 2015 to present
 Support faculty, staff and students by providing general office duties including:
answering/triaging telephone calls, serving as office receptionist and copying/scanning
Walt Disney World ~ College Program Orlando, FL
Port Orleans Riverside Resort ~ Riverside Mill Food Court January – August 2015
Guest Services & Quick Service Food & Beverage Server
Trainer May - August
 Trained new cast members on the different responsibilities and duties of the position
 Administered, scored and reported results of new trainee food safety exams
Guest Service Agent – Front of the House January - August
 Delivered exceptional customer service while working independently and as part of a team
 Attended to the needs of diverse guests’ in a friendly, timely and professional manner
 Operated kitchen equipment while preparing/assembling food items following recipes
 Served guests by taking, preparing and filling guests orders with attention to accuracy
 Processed payments with attention to detail and security measures, using cash, credit and
Magic Band payment methods and trouble shoot, as needed
 Maintained a clean, appealing and sanitary serving/dining area by bussing tables, cleaning
kitchen and counter equipment, including removal of recyclables and waste.
Curbside Café Salisbury, MA
Server/Cashier Summer 2013 – 2015
 Coordinated food service and customer service in a fast paced beach setting
 Prepare food in a timely measure with attention to sanitation requirements
Acupulcos Mexican Restaurant Amesbury, MA
Busser/Facility Maintainer June - August 2012
 Assisted servers and other staff to provide timely service
 Cleaned, set, and reset tables timely and promptly
 Attended to maintenance of bathrooms, floors/windows with attention to sanitation measures
REFERENCES: Available Upon Request