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Colette Schutte Resume
PERSONAL DETAILS
Phone Number +27 072 744 3858 or +27 76 922 7518
Email coletteschutte7@gmail.com
Location Gauteng (South Africa)
Nationality South Africa (ID:7311070010081)
Age 41 (7 Nov 1973)
EE/AA Status White
Driver’s Licence Code EB
Home Language Afrikaans
Other Language English
CAREER SUMMARY
Company Position Duration
TPG Consulting Project Manager April 2011 – Mar 2014
TPG Consulting Key Client Consultant May 2008 - Mar 2011
TPG Consulting Branch Secretary Oct 2007 – Apr 2008
Iscor Ltd Event Organizer Jun 2003 – Jan 2004
Daimler Chrysler South Africa Executive Secretary May 2002 – Jun 2002
Absa Direct Senior Secretary Oct 2001 – Apr 2002
Debis Fleet Management - Daimler Chrysler Customer Care Consultant Dec 2000 – May 2001
MY NEXT JOB
Junior Project Manager, Client Liaison Officer, Administrator, Personal Assistant, Secretary
Gauteng (South Africa)
R18,000.00 Negotiable (Per Month Basic Salary)
My passion lies in Business Development or as a Key Account Manager in any business sector.
I am very dedicated to client satisfaction and predict, manage, and satisfy needs in a high paced environment
adhering to strict deadlines.
My expertise lies in excellent communication with all role players on various levels.
I can work independently and professionally using my extensive MS Office skills in particular my advanced MS Excel
experience.
I would most definitely consider a career change at this stage.
Notice Period Immediately available
Curriculum Vitae Colette Schutte Page 1
SKILLS
Expert/Specialist Typing qualification over 10 years
Expert/Specialist Administration on all levels over 10 years
Managing a Temp Desk 5 to 10 years
Placement Partner Recruitment and HR Management database 5 to 10 years
Psychometric Test Administration Copas IMI and IP:200 5 to 10 year
Managing Internal and External Customers 5 to 10 years
Extensive MS Office and MS Outlook over 10 years
Recruitment and Selection 5 to 10 years
Application of Disciplinary Guidelines 5 to 10 years
Key Account Management 5 to 10 years
Solid MS Excel Advanced over 10 years
Job Writing Skills & Job Search 5 to 10 years
Debt Control of Key Account 2 to 5 years
Basic/Limited Recruitment and Advertising on Career Junction Website up to 1 year
Fingerprint Scanning and submission for review up to 1 year
EDUCATION
Grade 12/Matric
Pretoria Technical College (College) 1991
Afrikaans
English
Physical Science
Mathematics
Accounting
Biology
COURSES AND CERTIFICATES
Certificate at TPG (Company/In-house)
KROLL/MIE Fingerprint Scanning and Submission
Scanning and submission of fingerprint to verify criminal clearance 2013
Course at Phia Henning & Associates
Psychometric Test Administration Copas IMI and IP:200 2011
Nic Nortjé and Associates Labour Consultants
CCMA and Disciplinary Guidelines 2011
Career Junction
Job Writing and Job Search Skills 2009
APSO/CCAPES/SEAT EMBEDDED KNOWLEDGE TRAINING
Labour Relations; Recruitment and Selection 2009
Nic Nortjé and Associates Labour Consultants
Managing a Temp Desk 2007/8
Parallel Software Pretoria
Placement Partner Database 2007/8
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 22
Career Junction Johannesburg
Recruitment and Advertising using Career Junction Website 2007
Khulisane Academy Pretoria
Managing Customers – Internal and External 2007
Khulisane Academy Pretoria
Financial Management 2007
Certificate Windows Operating System
Certificate at Computech (College)
Windows Operating System Nov 1997
N4 - Communication
Certificate at Pretoria Technical College (College)
Communication - intrapersonal and interpersonal Nov 1994
Diploma: Legal & Executive Secretary/PA
Academy of Learning (College) Jun 1994
AWARDS
ABSA Call Centre, Pretoria
Star Performer 2002
Technopark Personnel Group, Pretoria
Best Rookie Recruiter in first quarter as Recruitment Consultant 2007
Technopark Personnel Group, Pretoria
Best Temp Consultant for 3 years Nov 2010
EMPLOYMENT HISTORY
NAME OF EMPLOYER : TPG Personnel Group, Pretoria
PERIOD OF SERVICE : 1 April 2011 to 1 March 2014
POSITION : Project Manager
JOB DESCRIPTION
• Developing Client base from 5 to 9 branches and personnel appointments from 100 to 152
• Driving TPG’s Marketing and Operating Strategies
• Maintaining excellent client service as to obtain more business
• Driving the Skills Development Element of the BBBEE Scorecard
• Managing budget and forecasting of a quarterly turnover of R1,5 million per quarter
• Ensuring Key Project achieves and exceeds financial and statistical targets set
• Ensuring placement to new order ration targets are met
• Conduct Client Satisfaction Surveys on all placed candidates and service delivery
• Managing the process of referrals on urgent orders
• Compiling Management Information Systems reports for Key Client as per request
• Managing one project consultant
• Handling complicated disciplinary issues, disciplinary offences and CCMA action if any
• Conducting full incident investigations of disciplinary incidents including perusal of video footage,
interviewing witnesses, and handling interrogations up to SAPS arrest
• Training new Project consultant on all KPA’s as well as developing consultant to become second
contact in respect of client management
• Managing consultant monthly incentives on contract workers managed
• Motivating all contract employees and consultant to ensure low staff turnover and continuity of client
service
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 33
• Planning activities around orders received and development of client base to become a National
presence, including Burgersfort, Louis Trichardt, Greenstone, East Rand, Dunswart, Midrand,
Selby, Vereeniging, Pretoria and Rustenburg
• Handling all incidents occurring on night shifts and weekends as client operation is 24/7
• Capture, oversee payroll and approval of payroll before submission to Payroll Department
• Handling all Injury on Duty incident as first contact and ensuring compliance to COIDA by client
• Conducting monthly performance appraisals of project consultant
• Conducting bi-annual performance management sessions with project consultant
Resigned and accepted severance package
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : TPG Personnel Group, Pretoria
PERIOD OF SERVICE : 1 May 2008 to 1 March 2011
POSITION : Key Client Consultant
JOB DESCRIPTION
• Key Client management of 5 branches, increased appointments from 50 to 100
• Run a profitable desk and achieve business objectives through successfully getting the right people
into the right jobs and building closer long term client relationships
• Social development of temporary personnel (100)
• Managing financial performance by continuously working with the purpose of exceeding the targets
set with desired deadlines
• Continuous self study of local markets to maximise business opportunities
• Regular client visits to ensure needs in respect of discipline and procedure, as well as performance
are met within targets set, in respect of client and temporary contract personnel
• Ensuring credential, criminal, credit, quality and integrity verifications through various service
providers exceed client requirements, before placement of new contract personnel, including
thorough prior work experience references
• Providing superior service to both client and contract workers
• Taking all necessary steps according to the client’s Code of Conduct to ensure compliance where
there is deviation in terms of performance, attitude and behaviour of contract workers
• Attending weekly HR Operational meeting at client’s premises with Management and presenting
status quo, as well as fielding all questions and queries.
• Compiling management reports in respect of overtime hours, current personnel contracted to client,
using advanced MS Excel formulae and reporting mechanisms
• Ensuring training of contract personnel enables reasonable performance demands
• Daily follow-up of absenteeism of personnel (100)
• Handling screening of application received via media, evaluation and interviewing included
• Issuing contracts and retaining all original documentation for quality purposes
• Handling terminations of contracts as per the stipulations of Limited Duration Contracts within
adherence to the relevant Laws and Regulations
• Meeting all legislative requirement to ensure national Policies are adhered to, including liaising with
Labour Lawyers to confirm legality of future actions
• Handling all administrative forms related to temporary assignments
• Capturing and managing all sign-on sheets and submitting to Payroll for payment of Salaries of
approximately 100 contracted employees, within set deadlines to ensure timely payment of salaries
• All other related negotiation, disciplinary and administrative functions as the needs arise
Promoted within TPG
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : TPG Personnel Group, Pretoria
PERIOD OF SERVICE : 15 October 2007 to 31 April 2008
POSITION : Branch Secretary
JOB DESCRIPTION
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 44
• Compiling and typing curriculum vitae of candidates
• Conducting criminal and credit checks of applicants using KROLL/MIE and ITC
• Liaising with candidates in respect of omitted information
• Handling filing of candidate curriculum vitae and all other documentation
• Ordering stationary for branch by faxing order to supplier, completing requisition for authorisation
and submitting requisition to finance department
• Handling petty cash in the amount of R2,500
• Completing petty cash reconciliations
• Placing adverts of vacant positions in the Pretoria News, Beeld and Laudium Sun
• Scanning and e-mailing placement invoices to finance department
• Designing and updating a new database with client information
• Capturing curriculum vitae on in-house database system
• Typing and distributing Minutes of Meeting of weekly Sales Meeting
• Preparing presentations for directors on MS PowerPoint and MS Photo Editor
• Preparing brochures for directors on MS PowerPoint, MS Photo Editor and Paint
• Capturing and assembling weekly consultant statistics on MS Excel
• Extracting required statistics from Excel spreadsheet using pivot tables
• Purchasing sundry office supplies and equipment using petty cash
• Marking and grading candidate assessments
• Scheduling client and candidate interviews including venue
• Assisting with preparations for Management Meetings
• Scheduling and distributing quality control sheets to the relevant consultants
• Arranging for maintenance and repair to office equipment and premises
• Compiling leave registers
• Securing all office keys and managing and recording access thereto
• Opening and locking the branch
Accepted offer of employment as Consultant within TPG
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Travelled in Europe
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Iscor, Pretoria
PERIOD OF SERVICE : June 2003 – January 2004
POSITION : Events Coordinator
JOB DESCRIPTION
• Arranged all Iscor corporate functions
• Handled administration and management of corporate products
• Liaised with suppliers in respect of corporate gifts
• Arranged functions at Gallagher Estate for Board Members
• Arranged tour for Board Members to Victoria Falls, including all flight, hotel, excursion and elephant
safari bookings
• Obtained quotes for staff gifts for Iscor 75th
birthday celebrations
• Arranged function for all Iscor Pretoria staff members at Gold Reef City Casino
• Arranged tickets and booking for ‘African Footprints’ show at Gold Reef City Casino for all
personnel attending 75th
birthday celebrations
• Attended planning meetings with corporate director and marketing manager
• Typed Minutes of Planning Meetings
• Perused newspaper publications for articles regarding Iscor
• Handled and arranged subscriptions to various publications
• Managed and maintained corporate hospitality facilities at Loftus and FNB sports stadium
• Arranged refreshments and catering for corporate hospitality events at Loftus and FNB
• Invited all high-level reporters and editors to sporting events
• Handled receipt of RSVP’s to compile guest lists for corporate hospitality events
• Arranged cleaning and maintenance of corporate hospitality suites
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 55
• Travelled to hospitality suites to assess condition and possible improvement thereof
• Received supplier invoices for services rendered at corporate events
• Completed payment requisitions in respect of received invoices
• Allocated costs incurred to relevant cost centres
• Liaised extensively with Finance Department in respect of payment of invoices
• Compiled monthly reconciliations of monies received for personnel purchases of corporate
• Compiled monthly statements for allocations of departmental corporate gift purchases to forward to
finance department
• Arranged courier services to deliver corporate gifts to various Iscor affiliates and corporate partners
• Arranged social responsibility events in respect of Black Economic Empowerment
Studied Biomedical Technology full-time
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Daimler Chrysler South Africa Head Office,
Zwartkops Pretoria
PERIOD OF SERVICE : May 2002 - June 2002
POSITION : Executive Secretary to Divisional Service Manager
JOB DESCRIPTION
• Performed all executive secretarial duties
• Handled travel arrangements
• Managed electronic diary of Divisional Service Manager
• Handled booking of venues for meetings
• Compiling presentations
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : ABSA Direct Kasteelpark, Pretoria
PERIOD OF SERVICE : 1 October 2001 – 5 April 2002
POSITION : Senior Secretary to Sales Manager
JOB DESCRIPTION
• Received Star Performer Award for Excellent Performance in March 2002.
• Managed diary of Sales Manager
• Compiled minutes of meetings
• Arranged and confirmed venues for meetings
• Coordinated training in the ABSA Call Centre
• Recorded Minutes at disciplinary hearings
• Arranged disciplinary hearings
• Assembled evidence for disciplinary hearings
• Compiled presentations
• Handled all monetary claims
• Administered all applications and requests for equipment purchases
• Created a MS Access database to tabulate contact details of all correspondents
• Assisted Manager with evaluation of team leaders in respect of key performance areas, by utilising
opinion polls
• Assembled and captured all opinion poll data
• Conducted various surveys within the call centre in respect of employee satisfaction
• Typed and administered all salary increases as approved by management
• Handled screening of all telephone calls received for the Manager
• Handled typing of all correspondence and documentation
• Installed and updated a filing system for the Manager
Temporary employment
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 66
NAME OF EMPLOYER : Debis Fleet Management Services c/o
Daimler Chrysler South Africa Head Office,
Zwartkops Pretoria
PERIOD OF SERVICE : December 2000 – May 2001
POSITION : Customer Care Consultant
JOB DESCRIPTION
• Handled all requests for vehicle rentals from our client Daimler Chrysler
• Arranged vehicle rentals for dealerships in respect of vehicles not stocked on showroom floor, for
test-drive purposes
• Followed up with clients and dealerships in respect of vehicles not returned by deadline
• Arranging for auto carrier transport of rental vehicles to remote dealerships
• Liaised with clients regarding all enquiries by telephone, facsimile, e-mail as well as face-to-face
• Completed monthly reconciliation of rental agreements to facilitate billing run that allocated costs to
relevant departmental cost centres
• Managed and arranged vehicle maintenance and services
• Booked and scheduled vehicles for washing, vacuuming and valet services prior to client pick-up
• Handled all client enquiries in respect of billing
• Maintained insurance of vehicles to ensure payment of claims in case of damages incurred
• Updated filing system with backlog of two years’ rental agreements
• Located and assessed lost vehicles on premises
• Liaised with police department and traffic department in respect of outstanding fines
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Ford Motor Company (Pty) Ltd, Pretoria
PERIOD OF SERVICE : November 2000 to December 2000
POSITION : Human Resource Assistant
JOB DESCRIPTION
• Captured all Ford Motor Company Human Resource policies on MS Word
• Handled filing of salary structures in relevant personnel files
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Iscor Provident Fund
PERIOD OF SERVICE : November 2000
POSITION : Dictaphone Typist
JOB DESCRIPTION
• Handled recording of legal hearing, to determine payment of benefits, at Iscor Provident Fund
• Attended the hearing
• Assisted Ex-Chief Magistrate of Randburg, Mr Pieter Theron with all his requirements
• Handled dictaphone typing of complete legal hearing
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Stauch Vorster Architects, Pretoria
PERIOD OF SERVICE : March 1999 – April 1999
POSITION : Personal Assistant to Managing Director
JOB DESCRIPTION
• All Secretarial Duties
Temporary position
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 77
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Telkom HR Division for IT Personnel, Pretoria
PERIOD OF SERVICE : November 1998
POSITION : Administrative Officer
JOB DESCRIPTION
• Compiled reports by perusing questionnaires regarding courses and training attended by personnel
• Updated all core competency profiles for Information Technology personnel
• Handled general office administration for Human Resource Division
• Liaised with personnel and colleagues with regards to performed and requested tasks
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Daimler-Benz SA Head Office, Pretoria
PERIOD OF SERVICE : November 1998
POSITION : Secretary to the President
JOB DESCRIPTION
• Performed duties as required by the President in the absence of his Personal Assistant
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : Medical Association of South Africa, Pretoria
PERIOD OF SERVICE : 5 January 1998 – 31 August 1998
POSITION : Personal Assistant to Convenor of the Health Policy,
Private Practice Negotiating Committees
JOB DESCRIPTION
• Scheduled, arranged and managed various meetings for three Health committees
• Received and registered all RSVP’s for scheduled meetings
• Handled travel, venue and catering arrangements for meetings
• Compiled agendas for all meetings, including amendments and annexure
• Handled dicta-phone typing of Minutes of Meetings
• Designed, compiled and revised various MS PowerPoint presentations, by liaising with medical
specialists and authorities across the country during office hours and after hours
• Replied to all inquiries from medical doctors by communicating telephonically, by facsimile, post and
e-mail
• Typed and forwarded acknowledgements of receipt for all correspondence received, addressed to
the three Committees
• Disseminated market surveys and tabulated results
• Drafted reports on results of market surveys
• Handled filing of correspondence in regularly updated filing system
• Controlled stationery stock
• Ordered stationery as needed to maintain stock
• Liaised with preferred suppliers to facilitate repairs to office equipment and order required office
sundries
• Distributed circular memoranda to members of the mentioned Committees and members of various
other related Committees
• Received members of Committees at reception, accompanied by the Chairperson of the Committee
• Travelled to guest houses and hotels to collect medical doctors and transport them to the venue of
the meeting
• Copied urgent documents personally
• Handled all travel arrangements for the Chairperson of the Committees, including booking flights,
accommodation and vehicle rentals
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 88
Temporary position
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 99
NAME OF EMPLOYER : Various Companies, Pretoria
PERIOD OF SERVICE : August 1997 – December 1997
POSITION : Temporary Secretary / Personal Assistant
JOB DESCRIPTION
• Performed duties in Architectural, Vehicle Manufacturing and Weapons Manufacturing Industries
• Handled general office administration duties
• Distributed and dispatched correspondence using e-mail, post, facsimile and Intranet media
• Answered telephone and conveyed messages
• Ordered and controlled stationery
• Managed petty cash
• Scheduled and arranged meetings
• Arranged venues, refreshments and equipment for meetings
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : EG Chapman Property Management
Services, Pretoria
PERIOD OF SERVICE : January 1996 to July 1997
POSITION : Personal Assistant to Director – Commercial
Property Brokerage
JOB DESCRIPTION
• Assisted clients with all commercial property enquiries
• Liaised with landlords and owners of commercial buildings to upgrade database of vacancies in
Pretoria and surrounding areas
• Arranged meetings with prospective tenants and landlords to view premises
• Conducted credit checks on potential clients
• Calculated and drafted invoices as per contractual stipulations, stamp duties and deposit required
using MS Excel mathematical formula
• Created MS Excel spreadsheets with mathematical formula to automatically calculate desired
quotations
• Drafted and distributed invoices for commission payable by landlords after signage of lease or
purchase agreements
• Noted and typed Minutes of Weekly Sales Meetings with 6 to 10 brokers in attendance
• Prepared venue for meetings and arranged and prepared refreshments
• Scheduled and arranged meetings
• Arranged venues, refreshments and equipment for meetings
• Drafted layouts of adverts to appear in the Pretoria News
• Regulated and arranged the appearance of adverts and promotional material
• Managed and controlled petty cash in the amount of R200
• Purchasing all office sundries as and when stocked supplies are at a minimum
• Distributing and replying to all incoming correspondence and communications received by post, e-
mail facsimile and courier
• Drafted, typed and bound feasibility studies for potential investors
• Independently calculating return or profit on investments for feasibility studies
• Settled various personal accounts for Director and typed and distributed all the Director’s personal
correspondence
• Handled typing of highly confidential correspondence for the Managing Director and Financial
Manager as requested
• Controlled stationery stock
• Ordered stationery for division from preferred suppliers and according to lowest quotes received
• Handled and arranged maintenance of all office equipment
• Archived documents fortnightly and updated archive register accordingly
• Established three new filing systems, including current, archived and personal files for the Director
Intended career change
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 1010
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
NAME OF EMPLOYER : MacRobert, DeVilliers, Lunnon & Tindall Inc
PERIOD OF SERVICE : August 1995 – December 1997
POSITION : Litigation Typist
JOB DESCRIPTION
• Performed general office administration for Medical Litigation division, comprising 6 attorneys and 6
typist
• Ordered stationery from approved suppliers as required, as well as regulation of current stock levels
• Performed dictaphone typing on Ghostwriter (legal software application), of Supreme Court
documentation
• Opened new case files on database
• Reconciled account information to close cases on Glass (accounting software application)
• Assisted clients in the United Kingdom with account enquiries
• Allocated money transfers from the United Kingdom to the appropriate files
• Updated account settlements on Glass
• Answered the telephone to assist medical doctors with enquiries and concerns
• Handled receipt and distribution of correspondence to relevant files
Career growth
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 1111

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Colette CV

  • 1. Colette Schutte Resume PERSONAL DETAILS Phone Number +27 072 744 3858 or +27 76 922 7518 Email coletteschutte7@gmail.com Location Gauteng (South Africa) Nationality South Africa (ID:7311070010081) Age 41 (7 Nov 1973) EE/AA Status White Driver’s Licence Code EB Home Language Afrikaans Other Language English CAREER SUMMARY Company Position Duration TPG Consulting Project Manager April 2011 – Mar 2014 TPG Consulting Key Client Consultant May 2008 - Mar 2011 TPG Consulting Branch Secretary Oct 2007 – Apr 2008 Iscor Ltd Event Organizer Jun 2003 – Jan 2004 Daimler Chrysler South Africa Executive Secretary May 2002 – Jun 2002 Absa Direct Senior Secretary Oct 2001 – Apr 2002 Debis Fleet Management - Daimler Chrysler Customer Care Consultant Dec 2000 – May 2001 MY NEXT JOB Junior Project Manager, Client Liaison Officer, Administrator, Personal Assistant, Secretary Gauteng (South Africa) R18,000.00 Negotiable (Per Month Basic Salary) My passion lies in Business Development or as a Key Account Manager in any business sector. I am very dedicated to client satisfaction and predict, manage, and satisfy needs in a high paced environment adhering to strict deadlines. My expertise lies in excellent communication with all role players on various levels. I can work independently and professionally using my extensive MS Office skills in particular my advanced MS Excel experience. I would most definitely consider a career change at this stage. Notice Period Immediately available Curriculum Vitae Colette Schutte Page 1
  • 2. SKILLS Expert/Specialist Typing qualification over 10 years Expert/Specialist Administration on all levels over 10 years Managing a Temp Desk 5 to 10 years Placement Partner Recruitment and HR Management database 5 to 10 years Psychometric Test Administration Copas IMI and IP:200 5 to 10 year Managing Internal and External Customers 5 to 10 years Extensive MS Office and MS Outlook over 10 years Recruitment and Selection 5 to 10 years Application of Disciplinary Guidelines 5 to 10 years Key Account Management 5 to 10 years Solid MS Excel Advanced over 10 years Job Writing Skills & Job Search 5 to 10 years Debt Control of Key Account 2 to 5 years Basic/Limited Recruitment and Advertising on Career Junction Website up to 1 year Fingerprint Scanning and submission for review up to 1 year EDUCATION Grade 12/Matric Pretoria Technical College (College) 1991 Afrikaans English Physical Science Mathematics Accounting Biology COURSES AND CERTIFICATES Certificate at TPG (Company/In-house) KROLL/MIE Fingerprint Scanning and Submission Scanning and submission of fingerprint to verify criminal clearance 2013 Course at Phia Henning & Associates Psychometric Test Administration Copas IMI and IP:200 2011 Nic Nortjé and Associates Labour Consultants CCMA and Disciplinary Guidelines 2011 Career Junction Job Writing and Job Search Skills 2009 APSO/CCAPES/SEAT EMBEDDED KNOWLEDGE TRAINING Labour Relations; Recruitment and Selection 2009 Nic Nortjé and Associates Labour Consultants Managing a Temp Desk 2007/8 Parallel Software Pretoria Placement Partner Database 2007/8 Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 22
  • 3. Career Junction Johannesburg Recruitment and Advertising using Career Junction Website 2007 Khulisane Academy Pretoria Managing Customers – Internal and External 2007 Khulisane Academy Pretoria Financial Management 2007 Certificate Windows Operating System Certificate at Computech (College) Windows Operating System Nov 1997 N4 - Communication Certificate at Pretoria Technical College (College) Communication - intrapersonal and interpersonal Nov 1994 Diploma: Legal & Executive Secretary/PA Academy of Learning (College) Jun 1994 AWARDS ABSA Call Centre, Pretoria Star Performer 2002 Technopark Personnel Group, Pretoria Best Rookie Recruiter in first quarter as Recruitment Consultant 2007 Technopark Personnel Group, Pretoria Best Temp Consultant for 3 years Nov 2010 EMPLOYMENT HISTORY NAME OF EMPLOYER : TPG Personnel Group, Pretoria PERIOD OF SERVICE : 1 April 2011 to 1 March 2014 POSITION : Project Manager JOB DESCRIPTION • Developing Client base from 5 to 9 branches and personnel appointments from 100 to 152 • Driving TPG’s Marketing and Operating Strategies • Maintaining excellent client service as to obtain more business • Driving the Skills Development Element of the BBBEE Scorecard • Managing budget and forecasting of a quarterly turnover of R1,5 million per quarter • Ensuring Key Project achieves and exceeds financial and statistical targets set • Ensuring placement to new order ration targets are met • Conduct Client Satisfaction Surveys on all placed candidates and service delivery • Managing the process of referrals on urgent orders • Compiling Management Information Systems reports for Key Client as per request • Managing one project consultant • Handling complicated disciplinary issues, disciplinary offences and CCMA action if any • Conducting full incident investigations of disciplinary incidents including perusal of video footage, interviewing witnesses, and handling interrogations up to SAPS arrest • Training new Project consultant on all KPA’s as well as developing consultant to become second contact in respect of client management • Managing consultant monthly incentives on contract workers managed • Motivating all contract employees and consultant to ensure low staff turnover and continuity of client service Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 33
  • 4. • Planning activities around orders received and development of client base to become a National presence, including Burgersfort, Louis Trichardt, Greenstone, East Rand, Dunswart, Midrand, Selby, Vereeniging, Pretoria and Rustenburg • Handling all incidents occurring on night shifts and weekends as client operation is 24/7 • Capture, oversee payroll and approval of payroll before submission to Payroll Department • Handling all Injury on Duty incident as first contact and ensuring compliance to COIDA by client • Conducting monthly performance appraisals of project consultant • Conducting bi-annual performance management sessions with project consultant Resigned and accepted severance package ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : TPG Personnel Group, Pretoria PERIOD OF SERVICE : 1 May 2008 to 1 March 2011 POSITION : Key Client Consultant JOB DESCRIPTION • Key Client management of 5 branches, increased appointments from 50 to 100 • Run a profitable desk and achieve business objectives through successfully getting the right people into the right jobs and building closer long term client relationships • Social development of temporary personnel (100) • Managing financial performance by continuously working with the purpose of exceeding the targets set with desired deadlines • Continuous self study of local markets to maximise business opportunities • Regular client visits to ensure needs in respect of discipline and procedure, as well as performance are met within targets set, in respect of client and temporary contract personnel • Ensuring credential, criminal, credit, quality and integrity verifications through various service providers exceed client requirements, before placement of new contract personnel, including thorough prior work experience references • Providing superior service to both client and contract workers • Taking all necessary steps according to the client’s Code of Conduct to ensure compliance where there is deviation in terms of performance, attitude and behaviour of contract workers • Attending weekly HR Operational meeting at client’s premises with Management and presenting status quo, as well as fielding all questions and queries. • Compiling management reports in respect of overtime hours, current personnel contracted to client, using advanced MS Excel formulae and reporting mechanisms • Ensuring training of contract personnel enables reasonable performance demands • Daily follow-up of absenteeism of personnel (100) • Handling screening of application received via media, evaluation and interviewing included • Issuing contracts and retaining all original documentation for quality purposes • Handling terminations of contracts as per the stipulations of Limited Duration Contracts within adherence to the relevant Laws and Regulations • Meeting all legislative requirement to ensure national Policies are adhered to, including liaising with Labour Lawyers to confirm legality of future actions • Handling all administrative forms related to temporary assignments • Capturing and managing all sign-on sheets and submitting to Payroll for payment of Salaries of approximately 100 contracted employees, within set deadlines to ensure timely payment of salaries • All other related negotiation, disciplinary and administrative functions as the needs arise Promoted within TPG ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : TPG Personnel Group, Pretoria PERIOD OF SERVICE : 15 October 2007 to 31 April 2008 POSITION : Branch Secretary JOB DESCRIPTION Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 44
  • 5. • Compiling and typing curriculum vitae of candidates • Conducting criminal and credit checks of applicants using KROLL/MIE and ITC • Liaising with candidates in respect of omitted information • Handling filing of candidate curriculum vitae and all other documentation • Ordering stationary for branch by faxing order to supplier, completing requisition for authorisation and submitting requisition to finance department • Handling petty cash in the amount of R2,500 • Completing petty cash reconciliations • Placing adverts of vacant positions in the Pretoria News, Beeld and Laudium Sun • Scanning and e-mailing placement invoices to finance department • Designing and updating a new database with client information • Capturing curriculum vitae on in-house database system • Typing and distributing Minutes of Meeting of weekly Sales Meeting • Preparing presentations for directors on MS PowerPoint and MS Photo Editor • Preparing brochures for directors on MS PowerPoint, MS Photo Editor and Paint • Capturing and assembling weekly consultant statistics on MS Excel • Extracting required statistics from Excel spreadsheet using pivot tables • Purchasing sundry office supplies and equipment using petty cash • Marking and grading candidate assessments • Scheduling client and candidate interviews including venue • Assisting with preparations for Management Meetings • Scheduling and distributing quality control sheets to the relevant consultants • Arranging for maintenance and repair to office equipment and premises • Compiling leave registers • Securing all office keys and managing and recording access thereto • Opening and locking the branch Accepted offer of employment as Consultant within TPG ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Travelled in Europe ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Iscor, Pretoria PERIOD OF SERVICE : June 2003 – January 2004 POSITION : Events Coordinator JOB DESCRIPTION • Arranged all Iscor corporate functions • Handled administration and management of corporate products • Liaised with suppliers in respect of corporate gifts • Arranged functions at Gallagher Estate for Board Members • Arranged tour for Board Members to Victoria Falls, including all flight, hotel, excursion and elephant safari bookings • Obtained quotes for staff gifts for Iscor 75th birthday celebrations • Arranged function for all Iscor Pretoria staff members at Gold Reef City Casino • Arranged tickets and booking for ‘African Footprints’ show at Gold Reef City Casino for all personnel attending 75th birthday celebrations • Attended planning meetings with corporate director and marketing manager • Typed Minutes of Planning Meetings • Perused newspaper publications for articles regarding Iscor • Handled and arranged subscriptions to various publications • Managed and maintained corporate hospitality facilities at Loftus and FNB sports stadium • Arranged refreshments and catering for corporate hospitality events at Loftus and FNB • Invited all high-level reporters and editors to sporting events • Handled receipt of RSVP’s to compile guest lists for corporate hospitality events • Arranged cleaning and maintenance of corporate hospitality suites Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 55
  • 6. • Travelled to hospitality suites to assess condition and possible improvement thereof • Received supplier invoices for services rendered at corporate events • Completed payment requisitions in respect of received invoices • Allocated costs incurred to relevant cost centres • Liaised extensively with Finance Department in respect of payment of invoices • Compiled monthly reconciliations of monies received for personnel purchases of corporate • Compiled monthly statements for allocations of departmental corporate gift purchases to forward to finance department • Arranged courier services to deliver corporate gifts to various Iscor affiliates and corporate partners • Arranged social responsibility events in respect of Black Economic Empowerment Studied Biomedical Technology full-time ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Daimler Chrysler South Africa Head Office, Zwartkops Pretoria PERIOD OF SERVICE : May 2002 - June 2002 POSITION : Executive Secretary to Divisional Service Manager JOB DESCRIPTION • Performed all executive secretarial duties • Handled travel arrangements • Managed electronic diary of Divisional Service Manager • Handled booking of venues for meetings • Compiling presentations Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : ABSA Direct Kasteelpark, Pretoria PERIOD OF SERVICE : 1 October 2001 – 5 April 2002 POSITION : Senior Secretary to Sales Manager JOB DESCRIPTION • Received Star Performer Award for Excellent Performance in March 2002. • Managed diary of Sales Manager • Compiled minutes of meetings • Arranged and confirmed venues for meetings • Coordinated training in the ABSA Call Centre • Recorded Minutes at disciplinary hearings • Arranged disciplinary hearings • Assembled evidence for disciplinary hearings • Compiled presentations • Handled all monetary claims • Administered all applications and requests for equipment purchases • Created a MS Access database to tabulate contact details of all correspondents • Assisted Manager with evaluation of team leaders in respect of key performance areas, by utilising opinion polls • Assembled and captured all opinion poll data • Conducted various surveys within the call centre in respect of employee satisfaction • Typed and administered all salary increases as approved by management • Handled screening of all telephone calls received for the Manager • Handled typing of all correspondence and documentation • Installed and updated a filing system for the Manager Temporary employment ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 66
  • 7. NAME OF EMPLOYER : Debis Fleet Management Services c/o Daimler Chrysler South Africa Head Office, Zwartkops Pretoria PERIOD OF SERVICE : December 2000 – May 2001 POSITION : Customer Care Consultant JOB DESCRIPTION • Handled all requests for vehicle rentals from our client Daimler Chrysler • Arranged vehicle rentals for dealerships in respect of vehicles not stocked on showroom floor, for test-drive purposes • Followed up with clients and dealerships in respect of vehicles not returned by deadline • Arranging for auto carrier transport of rental vehicles to remote dealerships • Liaised with clients regarding all enquiries by telephone, facsimile, e-mail as well as face-to-face • Completed monthly reconciliation of rental agreements to facilitate billing run that allocated costs to relevant departmental cost centres • Managed and arranged vehicle maintenance and services • Booked and scheduled vehicles for washing, vacuuming and valet services prior to client pick-up • Handled all client enquiries in respect of billing • Maintained insurance of vehicles to ensure payment of claims in case of damages incurred • Updated filing system with backlog of two years’ rental agreements • Located and assessed lost vehicles on premises • Liaised with police department and traffic department in respect of outstanding fines Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Ford Motor Company (Pty) Ltd, Pretoria PERIOD OF SERVICE : November 2000 to December 2000 POSITION : Human Resource Assistant JOB DESCRIPTION • Captured all Ford Motor Company Human Resource policies on MS Word • Handled filing of salary structures in relevant personnel files Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Iscor Provident Fund PERIOD OF SERVICE : November 2000 POSITION : Dictaphone Typist JOB DESCRIPTION • Handled recording of legal hearing, to determine payment of benefits, at Iscor Provident Fund • Attended the hearing • Assisted Ex-Chief Magistrate of Randburg, Mr Pieter Theron with all his requirements • Handled dictaphone typing of complete legal hearing Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Stauch Vorster Architects, Pretoria PERIOD OF SERVICE : March 1999 – April 1999 POSITION : Personal Assistant to Managing Director JOB DESCRIPTION • All Secretarial Duties Temporary position Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 77
  • 8. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Telkom HR Division for IT Personnel, Pretoria PERIOD OF SERVICE : November 1998 POSITION : Administrative Officer JOB DESCRIPTION • Compiled reports by perusing questionnaires regarding courses and training attended by personnel • Updated all core competency profiles for Information Technology personnel • Handled general office administration for Human Resource Division • Liaised with personnel and colleagues with regards to performed and requested tasks Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Daimler-Benz SA Head Office, Pretoria PERIOD OF SERVICE : November 1998 POSITION : Secretary to the President JOB DESCRIPTION • Performed duties as required by the President in the absence of his Personal Assistant Temporary position ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : Medical Association of South Africa, Pretoria PERIOD OF SERVICE : 5 January 1998 – 31 August 1998 POSITION : Personal Assistant to Convenor of the Health Policy, Private Practice Negotiating Committees JOB DESCRIPTION • Scheduled, arranged and managed various meetings for three Health committees • Received and registered all RSVP’s for scheduled meetings • Handled travel, venue and catering arrangements for meetings • Compiled agendas for all meetings, including amendments and annexure • Handled dicta-phone typing of Minutes of Meetings • Designed, compiled and revised various MS PowerPoint presentations, by liaising with medical specialists and authorities across the country during office hours and after hours • Replied to all inquiries from medical doctors by communicating telephonically, by facsimile, post and e-mail • Typed and forwarded acknowledgements of receipt for all correspondence received, addressed to the three Committees • Disseminated market surveys and tabulated results • Drafted reports on results of market surveys • Handled filing of correspondence in regularly updated filing system • Controlled stationery stock • Ordered stationery as needed to maintain stock • Liaised with preferred suppliers to facilitate repairs to office equipment and order required office sundries • Distributed circular memoranda to members of the mentioned Committees and members of various other related Committees • Received members of Committees at reception, accompanied by the Chairperson of the Committee • Travelled to guest houses and hotels to collect medical doctors and transport them to the venue of the meeting • Copied urgent documents personally • Handled all travel arrangements for the Chairperson of the Committees, including booking flights, accommodation and vehicle rentals Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 88
  • 10. NAME OF EMPLOYER : Various Companies, Pretoria PERIOD OF SERVICE : August 1997 – December 1997 POSITION : Temporary Secretary / Personal Assistant JOB DESCRIPTION • Performed duties in Architectural, Vehicle Manufacturing and Weapons Manufacturing Industries • Handled general office administration duties • Distributed and dispatched correspondence using e-mail, post, facsimile and Intranet media • Answered telephone and conveyed messages • Ordered and controlled stationery • Managed petty cash • Scheduled and arranged meetings • Arranged venues, refreshments and equipment for meetings ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : EG Chapman Property Management Services, Pretoria PERIOD OF SERVICE : January 1996 to July 1997 POSITION : Personal Assistant to Director – Commercial Property Brokerage JOB DESCRIPTION • Assisted clients with all commercial property enquiries • Liaised with landlords and owners of commercial buildings to upgrade database of vacancies in Pretoria and surrounding areas • Arranged meetings with prospective tenants and landlords to view premises • Conducted credit checks on potential clients • Calculated and drafted invoices as per contractual stipulations, stamp duties and deposit required using MS Excel mathematical formula • Created MS Excel spreadsheets with mathematical formula to automatically calculate desired quotations • Drafted and distributed invoices for commission payable by landlords after signage of lease or purchase agreements • Noted and typed Minutes of Weekly Sales Meetings with 6 to 10 brokers in attendance • Prepared venue for meetings and arranged and prepared refreshments • Scheduled and arranged meetings • Arranged venues, refreshments and equipment for meetings • Drafted layouts of adverts to appear in the Pretoria News • Regulated and arranged the appearance of adverts and promotional material • Managed and controlled petty cash in the amount of R200 • Purchasing all office sundries as and when stocked supplies are at a minimum • Distributing and replying to all incoming correspondence and communications received by post, e- mail facsimile and courier • Drafted, typed and bound feasibility studies for potential investors • Independently calculating return or profit on investments for feasibility studies • Settled various personal accounts for Director and typed and distributed all the Director’s personal correspondence • Handled typing of highly confidential correspondence for the Managing Director and Financial Manager as requested • Controlled stationery stock • Ordered stationery for division from preferred suppliers and according to lowest quotes received • Handled and arranged maintenance of all office equipment • Archived documents fortnightly and updated archive register accordingly • Established three new filing systems, including current, archived and personal files for the Director Intended career change Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 1010
  • 11. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ NAME OF EMPLOYER : MacRobert, DeVilliers, Lunnon & Tindall Inc PERIOD OF SERVICE : August 1995 – December 1997 POSITION : Litigation Typist JOB DESCRIPTION • Performed general office administration for Medical Litigation division, comprising 6 attorneys and 6 typist • Ordered stationery from approved suppliers as required, as well as regulation of current stock levels • Performed dictaphone typing on Ghostwriter (legal software application), of Supreme Court documentation • Opened new case files on database • Reconciled account information to close cases on Glass (accounting software application) • Assisted clients in the United Kingdom with account enquiries • Allocated money transfers from the United Kingdom to the appropriate files • Updated account settlements on Glass • Answered the telephone to assist medical doctors with enquiries and concerns • Handled receipt and distribution of correspondence to relevant files Career growth ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Curriculum VitaeCurriculum Vitae Colette SchutteColette Schutte PagePage 1111