Give users new ways to interact with your product or services by building engaging voice and text-based conversational interfaces powered by AI! Connect with users on the Google Assistant, Amazon Alexa, Facebook Messenger, and other popular platforms and devices through DialogFlow.

1. The better the qu estion. The better the an swer.
The better the world works.
Vocal Assistant
Build Natural and Rich Conversation Experiences
Antimo Musone - ICT Manager
https://www.linkedin.com/in/antimo-musone – antimo.musone@it.ey.com
WEBINAR 29-03-2018

2. 2
Indice
►Questions
►Mobile Voice Study
►Vocal Design
►DialogFlow
►Google Assistant
►Demo

3. 9
The Mobile Voice Study
Use voice search more than once a day
55 % of teens and 41 % of adults
70% of requests ( in one day) are in natural language

4. 10
Teens
Adults

5. 11
When do we use voice search?
Teens
Adults

6. 12
► Natural Language?
Refers to the language spoken by people,e.g. English, Japanese, as opposed
to artificial languages, like C++, Java, etc.
► Natural Language Processing?`
NLP is the branch of computer science focused on developing systems that
allow computers to communicate with people using everyday language.
NLP is related to human-computer interaction.
NLP is a subfield of artificial intelligence. Devotedto make computers
“understand” statements written in human language.
NLP ( Natural Language Processing )

7. 13
Where does it fit in the Classification of AI?
Computers
Artificial Intelligence AlgorithmsDatabases Networking
Robotics SearchNatural Language Processing
Information
Retrieval
Machine
Translation
Language
Analysis
Semantics Parsing

8. 14
Building Voice

9. 15
GUI != VUI
Design Develop Deploy
Building Steps

10. 16
Top 3DesignTips

11. 17
Create apersona.1

12. 18
Create apersona.
Persona is conveyedthrough:
Tone
Word and phrase choices
Functional design
Style Technique
Voice
...and based on:
Your user population and their needs
The imagery & qualities associated with
yourbrand

13. 19
Thinkoutside the box.Literally.2

14. 20
code code code code code
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code code “dialog string” code
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STRUCTURE + CODE

15. 21
code code code code code
code code code code
code code “dialog string” code
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code “dialog string” code code
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STRUCTURE + CODE

16. 22
STRUCTURE + CODE

17. 23
In conversations, there are no“errors”.3

18. 24
real life
user
conditions {

19. 25
Design
01 Create Persona
02 Think out of Actions
03 Context
04 Speech Errors
05 Think Big
Design Steps

20. 26
Develop
01 Create an DialogFlow/API.AI agent
02 Create intents & entities
03 Define User says phrases
04 Define Actions & Responses
05 Test IT!
Development Steps

21. 27
Assistant app
App Model
{ conversation
api response }
user input
app
response
{ conversation
api request }

22. 28
Speech to
Text,
NLP,
Knowledge
Graph, ML,
Ranking,
User Profile,
Text to Speech
“Ok Google, talk to Hossam”
Speech to Text
Text to Speech
Invoke “Hossam” Action“Sure, here’s Hossam”
“It’s that time of a year again, I
would like some help with tax”
“Sure, here’s Hossam.
Hi, I am your personal financial
advisor. How can I help you today?”
“What type of tax would you like to
save?
”
Cloud , Conversation API
Actions SDK
Device
Dialogflow/api.ia
CloudAPI
«Hossam,Personal Financial Advisor»

23. 29
01 Create a new cloud project
02 Register your Conversation Action
03 Deploy your actions
04 Confirm your deployment
05 Interact with your Conversation Action
Deploy
Deploy Steps

24. “
Intent Matching —
Entity Extraction —
@

26. 32
Cooking Assistant

28. 34
DialogFlow

29. 35
DialogFlow

30. 36
DialogFlow

31. 37
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DialogFlow

32. 38
DialogFlow

33. 39
DialogFlow

35. 41
DialogFlow

36. 42
DialogFlow

38. 44
8
Meet the Google Assistant
Ask it questions. Tell it to do things. It’s your own
personal Google, always ready to help.

39. 45
Ready to
help across
100M+ devices

40. 46
Talk
Tap
Type
INPUTS

41. 47

42. 48
Location & Context awareness
Knowledge Graph
Identity
Payments
Structured Data Markup
Natural Language Understanding
Machine Learning
Individual speech recognition
Built on cutting edge Google tech

43. 49
Helping you get things done
Enjoy music & movies
Listen to news
Control devices around your home
Communicate with others
And more use cases through
Actions on Google
Order goods & services

46. 52 Presentation title
► Demo

47. 55
Ok Google, talk
to __________.
Ok Google, connect
me with __________.
Ok Google, get
__________.
Test your Actions
{ Action Name } { Action Name }
{ Action Name }

48. 56
Thanks
Presentation title
► Questions?