1. CLIVE ALLEN
MELBOURNE
Summary
An eTrade supervisor and coordinator with extensive experience in providing high level
customer support to clients within the logistics industry.
Achievements:
 Increased customer base by identifying the most appropriate solutions based on
the customers’ needs and managed the implementation of the solution.
 Built and managed client relationships by offering a high level of customer
service and delivering often, above expected service.
 Provided regular education to the Sales team, on all Electronic Solutions.
 Successfully managed work priorities and projects within tight time frames.
Capable of providing on-time applications to clients.
 Provided high level problem solving, which resolved of issues, in a fast manner,
resulting in a reduction of costly down time.
 Communicated with all levels of management and with prospective client
personnel.
Employment History

2. November 2002 – Current TOLL PRIORTY
Electronic Trading Coordinator
Responsibilities:
 Reporting to State Accounting Manager, to promote and support
electronic trading solutions for customers.
 Ensure that clients are fully scoped on company’s electronic dispatch
systems.
 Act as the customers’ main point of contact.
 Facilitate and resolve software and hardware issues.
 Conduct client visits to review dispatch needs.
 Co-ordinate and manage implementation and training of software.
 Keep relevant stakeholders fully informed of the implementation process.
Achievements:
 Developed and delivered training programs to clients and internal
company personnel.
 Extensive understanding of company products and services to tailor
products and services to client needs.
 Displayed empathy, patience and listening skills with customers under
pressure and tight time constraints.
 Built and maintained relationships by offering high customer service
standards and managing projects on time to client specifications, often
customers still come to me as first contact, having dealt with them for
many years.
 Learnt new technology and processes quickly in order to fully understand
customer’s needs and implement the best solution.
 Partnership with a fast paced Sales team, Operations and National Office
personnel, delivering solutions to the client in time for first trading day.
 Continually demonstrated excellent time management skills in the
prioritizing of Service Desk issues.
 Provided one-on-one customer support by working on-site at client
companies.
 Manage two staff members to provide excellent service to external and
internal customers.
Employment History (Continued)

3. May 1989 to November 2002 MAYNE NICKLESS LTD
Internal Sales Administrator/
Electronic Trading Coordinator
Responsibilities/Achievements:
 Reported to the State Sales Manager, provided sales support to a team of 8 sales
and business development personnel.
 Collected Sales figures and compared against targets.
 Developed Sales reports on a monthly basis for submission to the Sate Sales
manager and National Sales office.
 Input and maintained customer rate schedules on a daily basis.
 Liaised with the Sales team regarding review of customer rates and agreements.
 Monitored sales teamclient visits, to ensure compliance with KPI figures and
business development strategies.
 Investigated commission payment disputes with Sales representatives.
 Provided sales teamwith weekly sales results against KPIs.
 Managed and hosted end of year client functions.
Prior to May 1988 COLES MYER
Sales Department
Supervisor/Lighting
Responsibilities/Achievements:
 Reported to Departmental Sales Manager and managed a team of 2 sales staff.
 Managed the purchasing and display of merchandise.
 Arranged and prepared department for mid and end of year sales with
appropriate merchandise.
 Placed customer orders and liaised with suppliers to ensure delivery and supply
was according to contract specifications and delivery schedule.
 Investigated and resolved customer complaints.
 Provided feedback and performance to Department Buyers.

4. Employment History (continued)
E H KING AND CO FUNERALS
GEELONG
Funeral Directors Assistant
Responsibilities/Achievements:
 Report to the Managing Director/Owner, managed the logistics of funeral
services.
 Interviewed clients at a time of bereavement with empathy, patience, with a
professional listening manner.
Other Achievements:
Training/Short Courses:
Bereavement Counseling
Bill Healy Travel Course
Certificate in Presentation Skills (David Forman Training) (Sydney)
Maura Fay Presentation Skills workshop (Sydney)
1 Year B. Bus. In Logistics RMIT not completed
Referees Available upon request