1. Energy Data and Benchmarking
Chris Thompson
Market Manager, Customer Solutions
October 25, 2012

2. PSE Service Territory
Washington’s largest and oldest energy utility, serving more than 1 million electric
customers and 750,000 natural gas customers.

3. Benchmarking Laws
§ State of Washington Law
§ Passed in 2009, implementation in 2010
§ 10k sf buildings
§ Disclosure requirement
§ City of Seattle Law
§ Passed in 2009, implementation in 2011
§ 20k sf buildings (includes multifamily)
§ Disclosure AND reporting requirement
§ Outreach to affected buildings (10,000)
§ Penalties
§ Similar to New York City
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4. PSE’s Benchmarking System
§ Built in 2009
§ Not much known about demand
§ WUTC not involved
§ Built to comply with specific benchmarking laws
§ Stakeholders not involved
§ 9 months to build, built by IT & consultants
§ Interface is contained within Portfolio Manager
§ Customer receives:
§ One-time 24 month upload
§ Aggregate consumption data
§ No cost data
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5. Using PSE’s Benchmarking System
§ First setup buildings in Portfolio Manager
§ Need all meter numbers and last 4 account #s
§ Signed form IF
§ Four or less tenants with PSE accounts
§ Five + tenants = no forms
§ Minimum 1-2 day turnaround
§ 0.5 FTE assigned, assists customers with account setup
and use of system
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6. Webpage with Information & Guides
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7. Results
§ Demand – YES!
§ Over 2,000 participants since inception
§ Has exposed the demand for consumption data from customers
§ Satisfaction – NO!
§ A lot of data collection for the customer
§ Want a subscription service
§ Want cost data (and get it elsewhere)
§ Want individual meter data
§ Want it to be automated
§ Don’t want to fill out any forms
§ Customers want a simple, easy, one-time process with PSE’s
help!
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8. PSE Benchmarking 2.0
§ Retooling our energy data strategy and offerings
§ Targeting the new Portfolio Manager launch in 2013
§ Goals:
§ Develop tools that meet customer needs
§ Protect customer privacy
§ Update laws and policies to reflect modern business practices
§ Be in compliance
§ Look beyond benchmarking
§ Link up with our energy efficiency programs
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9. Challenges
§ We don’t know what a building is
§ We’re getting requests from people who aren’t
necessarily our customers
§ Laws may be out-of-date or conflicting
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