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FDA’s Web 2.0 / Social Media Strategy Sanjay J. Koyani Director, FDA Web Communications U.S. Food & Drug Administration
FDA Digital Communications Approach
FDA.gov Redesign:  Before U.S. Food & Drug Administration Page  
Page     U.S. Food & Drug Administration FDA.gov  After
Initial Concern
What Actually Happened (http://targetpopulation.wordpress.com/2009/03/02/feds-use-social-media-for-peanut-recall-outreach/)   “ Federal health officials seem to be 
 using every conceivable technology to reach different audiences—consumers affected by the recall, interested members of the public, print and television media, state and local partners, and bloggers. When I say every technology, I mean it .” IMPACT
FDA Must Present in the Digital Marketplace W I D G E T S
Multiple Digital Channels for Public Access to FDA Information  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object]
All FDA Twitter Accounts
Blogs
Peanut & Pistachio Recall Widgets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Widgets
Content Syndication
Additional Widgets
 
YouTube Feedback The videos were placed on  FDA.gov and FDA’s YouTube channel.   The Do's and Don'ts video was 5 times more popular than the Anatomy of an Outbreak video 2,677 YouTube views 524 YouTube views
Webinars with Bloggers
Mobile Texting Pilot: FDA Product Safety Alerts Alert:  Ear Candles, Risk of Serious Injuries
 
Leveraging Partnerships http:// m.cdc.gov / US GOV/HHS Health Alert: Get peanut butter recall info at FDA:  http:// www.fda.gov /salmonella  or CDC: 800-232-4636. More: http://m.cdc.gov E-Cards
Early Lessons Learned Page     ,[object Object],[object Object],[object Object],[object Object]
Page     ,[object Object],[object Object],[object Object],Early Lessons Learned
Resources  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
FDA Social Media Council
SANJAY J. KOYANI Director, FDA Web Communications U.S. Food and Drug Administration [email_address]

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