Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Mobile guest service
1. MOBILE GUEST SERVICES : GUEST CHOICES AND SERVICES INNOVATIONS
Mobile Guest Service Definition:
It is the interaction between a guest and a Brand (or Hotel) through a mobile app. It enables
the guest or consumer to better communicate with the brand in order to get a service or to
solve an issue (for i.e to order a coffee in your room via your mobile app instead of calling
the bar from your room).
Mobile Guest Services
2. Mobile Guest Services : Comparison between 2 alternative stay brands
Air BnB
2008
One Fine Stay
2009
Cashless Payment
Mobile notification (contacts of the host)
GPS coordinates
Mobile booking
Cashless Payment
Mobile notification (contacts, address,hour
of arrival)
GPS coordinates
Mobile booking
+ Mobile concierge
+ Keyless entry (Sherlock) (2013)