1. 1
CLARE LAURA BAKEY
PROFESSIONAL SUMMARY
Retail sales professional versed in product placement and
merchandising. Extensive experience in inventory management and
shipment processing. Retail Sales Associate with more than 6 years in
the retail industry. Areas of expertise include sales, customer relations
and inventory management.
SKILLS
14 Roma Avenue, Healesville 3777
Melbourne VIC
Home phone: 59 626 229
Mobile: 0434 635 051
Customer-oriented
Active listening skills
Consistently meets sales
goals
Credit card transactions
Retail sales
Computer literate
Upselling techniques
Merchandising
Stocking
Skilled problem solver
Motivated team player
Natural leader
Fluent in English
Attention to detail
Critical thinking
MS Office expert
Advanced computer proficiency
(both PC and Mac)
Superior attention to detail
Effective time management
Exceptional organization
Exceptional communication skills
Quick learner
Cash register operations
Opening and closing procedures
Credit card processing
Upselling
2. 2
EXPERIENCE
OCC Building Services
Bookkeeper, Receptionist and General Administration
December 2007 until February 2008
Photocopying and faxing, answering and making phone calls on a daily basis, payroll and
general paperwork.
I now have skills in programs, such as: MYOB, Excel and Word.
Actively pursued personal learning and development opportunities.
Answered customer telephone calls promptly and in an appropriate manner.
IBM
Work Experience – General Administration
January 2007 untilFebruary 2007
Liaised with vendors to order and maintain inventory of office supplies.
Reduced overhead by taking on more responsibility with creative and
administrative projects.
Oversaw daily office operations for staff
Oversaw inventory and office supply purchases.
3. 3
Education
Completed year 10 in 2007 at Healesville High School.
Currently studying Certificate 3 in Business Administration
NQR (Not Quite Right)
Retail Assistant/Dairy Manager
Lilydale and Boronia store
June 2008 until July 2014
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
Stocked and replenished merchandise according to store merchandising layouts.
Priced merchandise, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Handled all customer relations issues in a gracious manner and in accordance with
company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company’s mission
and values.
Shared best practices for sales and customer service with other team members to help
improve the store’s efficiency.
Used time efficiently when not serving customers, including stocking shelving and cleaning
the store.
Resolved all customer complaints in a professional manner while prioritizing customer
satisfaction.
Verified that all customers received receipts for their purchases.
Followed merchandising guidelines to present visually appealing displays.
Fostered a positive work environment by consistently treating all employees and
customers with respect and consideration.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained established merchandising standards, including window, sales floor and
promotional displays.
Preserved a perfect attendance record for 6 years.
