I wrote this for my Business Writing final. It is a reply to a disgruntled customer at a hypothetical bank.

1. ATM Error Resolutions Department
Union Bank of California
San Diego, California 20034
May 5, 2010
Margaret Caldwell
2789 Aviara Parkway
Carlsbad, CA 92008
Dear Mrs. Caldwell
Thank you for writing Union Bank of California with your concerns. At Union Bank of
California, we care about your accounts as much as you do, which is why we are here to serve
you in any way possible.
Enclosed is a brochure of how better to protect yourself from ATM fraud. However,
since there are no receipts included in the claim letter, I will not be able to credit your account.
Please feel free to mail the receipts within the next 30 days to: ATM Error Resolutions
Department, Union Bank of California, San Diego, California, 20034. Once the receipts have
been received, I will be more than happy to credit your account with the appropriate amount due.
On behalf of Union Bank of California, I thank you for using our services and look
forward to serving you again in the future. If you have any other questions, feel free to call our
ATM Error Resolutions Department at 800-456-7890. Customer service is open twenty-four
hours a day, seven days a week.
Sincerely,

2. Claire Perkins
Operations Officer
Enclosure