Weitere ähnliche Inhalte Mehr von Cisco Services (18) Kürzlich hochgeladen (20) Reinventing Wealth Management with Technology-Enabled Video Services 1. Reinventing Wealth Management with
Technology-Enabled Video Services
How To Win the $31 Billion at Stake from
Wealthy Investors
Robert Waitman and Jeff Loucks
Cisco Internet Business Solutions Group (IBSG)
December, 2012
For more information http://cs.co/ibsg-wealth
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group 1
2. 2012 Cisco IBSG Wealth Management
Survey
Background
Selected Insights from the Survey
$31 billion opportunity
Reinventing Wealth Management
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
3. Survey Background
Questions from Wealth Survey Details
Management Firms:
Online survey of 1,243 wealthy
How much video do investors investors in U.S., U.K., and
want? Germany during April, 2012
How can firms attract the large
number of investors who do All with investable assets of
NOT have a financial advisor $500K or more
today?
When is the time to act? What Representative of population
are the risks and costs of asset classes
doing nothing?
Additional survey data on 465
mass affluent (emerging
wealthy) investors
* U.S. only
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
4. Wealthy Investors Already Using
Technology in their Daily Lives
Using technology to
manage financial lives
71% use a PC to manage
investments
28% use smartphones
24% use tablets
50% of wealthy investors have
used video in the last year to
connect to family, friends, or
colleagues
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
5. Emergence of Target Investors
“Wealthy Under-55s” “Wealthy Gettable”
Investors
“Emerging Wealthy”
“Far Away Investors”
“Client Families”
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
6. Wealthy Under-55s Are the New
“Wealthy Under-50s”
Percentage who are likely to switch their primary adviser
in the next 12 months
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
7. Investors of All Ages Want Technology-
Enabled Meetings
Percentage of meetings with financial advisers that
investors want through video
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
8. Technology-Enabled Business Models
Can Attract “Gettables”
Percentage of Wealthy Gettables interested in video-based access to
advisers; Percentage willing to move assets to access video-based advice
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
9. “Far Away Clients”:
Face-to-face not an option
Frequency of meetings based on distance from advisor
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
10. Investors are willing to move their assets
to get video / collaboration
Percentage willing to move assets to a firm offering video and
collaboration capabilities
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
11. Investors are willing to move their assets
to get video / collaboration
Percentage willing to move assets to a firm offering video and
collaboration capabilities
Revenue
at risk:
$31B
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
12. Summary: Reinventing Wealth
Management Starts Now
Many clients (especially the Under 55’s) using
technology in their everyday lives, and they expect it in
their financial lives
Firms can grow / retain client assets by integrating
technology-enabled video collaboration solutions; $31
Billion at stake
Change will come rapidly as investors have choice and
the attitudes and behaviors of the Under 55’s become
even more pervasive
Source: Cisco IBSG, 2012
Cisco IBSG © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Public Internet Business Solutions Group
Hinweis der Redaktion Wealthy investors want technology-based meetings to be 15% of overall interactionsHigh interest in video meetings as part of interactions with advisers and firmsWhile not a substitute for face-to-face meetings, unquestionably important Investors who don’t have financial advisers: U.S. – 27%; U.K. – 52%; Germany – 39% Financial services firms can attract “Wealthy Gettables” with technology-enabled business models that deliver quality financial advice at a lower cost49% of all Wealthy Gettables would move at least some assets to get this (especially the Under 55’sTraditional advisory model must be reinvented; physical meetings no longer the best/only option; impossible for many clientsChange will come rapidly as the attitudes and behaviors of the Under 55’s pervade the populationGrowth will come from rethinking how to acquire and retain wealthy investors by offering technology-enabled video collaboration solutions