The New IT – Empowering Your Next Generation Workforce

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved.
Toronto, Canada
May 30, 2013
The New IT –
Empowering Your Next
Generation Workforce
Sheila Jordan
SVP, IT Communication & Collaboration
Twitter: @CiscoSheila

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Collaboration
Data Center / Virtualization / Cloud
Video
Leadership in the Core… Routing / Switching /
Services, including Security and Mobility
1
3
4
Cisco Top 5 Priorities
2
Architectures for Business Transformation5

the IT investment
of the decade
Collaboration

How Cisco IT Defines
Collaboration…Secured Collaboration
Social
Expertise and information location,
proactive customer interaction
Content
Text, voice, video that is most
relevant to the user. Context
aware. Findability is key.
Video
High-quality interaction from
anywhere, real time and
offline
Bus. Apps/Store
Easy and intuitive access to
transactional systems
Mobile
Secure access to information
and people from any device,
anywhere

Cisco Collaboration Portfolio
Unified
Communications
Telepresence
Collaboration
Applications
Customer
Collaboration
SERVICES

CLIENT OS
SERVER ARCHITECTURE
DEVICES
APPLICATIONS

• Continuous Connectivity
• Virtualization
• SOA
• Social Software
• Employee Mobility
• Real-Time Content,
Video & Apps
• Device Proliferation
• Work Anywhere, Anytime
• Globalization
• Scale  Speed
• Building Trust
• Building Global Teams
• Economic Pressures
• Empowered Employees
• Consumer-Like Capabilities
• Video
• Current Content
- Email, PowerPoint
• New Content
- Blogs, wikis, discussion forums
Trends Driving Collaboration
Business
Content
Technology
Mobility

Growth
Experience
Productivity
Positioning the IT Organization
to Execute for Value
Communication
and
Collaboration
Technologies
&
Cloud

How Cisco IT Defines
Collaboration…Secured Collaboration
Social
Expertise and information
location, proactive customer
interaction
Content
Text, voice, video that is most
relevant to the user. Context
aware. Findability is key.
Video
High-quality interaction from
anywhere, real time and
offline
Bus. Apps/Store
Easy and intuitive access to
transaction systems
Mobile
Secure access to information
and people from any device,
anywhere

The Communication and Collaboration Story
the right people,
resources, and
content at the
right time
more effectively
and efficiently
internally
and externally
from all
Productivity Growth Innovation
WEBEX SOCIAL

APPLICATIONS
AND SERVICES
PERSONALIZATION
AND RELEVANCY
ENTERPRISE
SOCIAL SOFTWARE
Elements of Collaboration Transformation
WEBEX SOCIAL
CISCO VIDEO
COMMUNICATION AND
COLLABORATION
Unified
Communications
Conferencing
Enterprise Video
Blogs
Forums
Communities
Search
Content
Workforce
Data
ID Mgmt
Policy Mgmt
Tagging
Directory
Business
Intelligence
CRM/ERP
HR Systems
Manager Tools
My Expenses
My Approvals
Personalized and Relevant Workspace
BUSINESS APPS

APPLICATIONS
AND SERVICES
PERSONALIZATION
AND RELEVANCY
ENTERPRISE
SOCIAL SOFTWARE
Blogs
Forums
Communities
Search
Content
Workforce
Data
ID Mgmt
Policy Mgmt
Tagging
Directory
Business
Intelligence
CRM/ERP
HR Systems
WORKFORCE SERVICES
Manager Tools
My Expenses
My Approvals
CISCO VIDEO
COMMUNICATION AND
COLLABORATION
Unified
Communications
Conferencing
Enterprise Video
CISCO VIDEO COMM AND
COLLABORATION
APPLICATIONS
AND SERVICES
PERSONALIZATION
AND RELEVANCY
ENTERPRISE
SOCIAL SOFTWARE
CISCO VIDEO
COMMUNICATION AND
COLLABORATION
ENTERPRISE
SOCIAL SOFTWARE
PERSONALIZATION AND
RELEVANCY
APPLICATIONS
AND SERVICES
WebEx Social (Product)
Integrated Cisco UC
and Presence
Micro Blogging
Personal Dashboard
Social Tagging
People, Communities,
Information
Content Management
Advanced Search
Community Team
Space
Blogs, Wikis, Forums
Directory Profile
Applications and
Services
Video:
Cisco Show
and Share
Click to Call, IM, Meet,
Email

Adding
“Social”
Enterprise
Transactional
Capabilities
WebEx Social – Differentiation
SALESFORCE ERP HRMS
FINANCE
SYSTEMS
WebEx Social
My Expenses
Manager Tools
My Approvals
CRM/ERP
Business
Intelligence
HR Systems

DATA AGGREGATION LAYER
CISCO NETWORK LAYER
On-Prem Data
Web 2.0 Data Multiway Metadata Video Repository
Transactional
System Data
Document
Repository
HR Data
NETWORK
SERVICES
Medianet Policies Security Tagging
WEB SERVICES LAYER
RSS Video Wiki Blogs Forums Document Mgmt
Access Transactional SOA App Ciscopedia Tagging
Email Calendar Meetings IM
Conferencing Directory
DATA ACCESS POLICIES LAYER (entitlements, identity management, authentication)
Search Grouping Notification
COMMON APPLICATION SERVICES LAYER
Content Exposure Collaboration Tagging
Web Services API to
Transactional System (CRM, ERP)
TRANSFORMATIONAL/UI LAYER (ANY DEVICE, ANYWHERE, ANYTIME)
Directory Communities Integrated Workforce Experience Portals
COLLABORATION APPLICATIONS LAYER
Cisco IT Integrated
Collaboration Architecture
DEVICES LAYER Mobility TelePresence Desktop IP Communications

PEOPLE WORK LIFE INTEREST
• Business Work Groups
• Enterprise Council
• Product, Service
• Project, Program
• Support
• Executive Metrics
• WebEx Social for Women
• Team Cisco Volleyball
• Cisco Cancer Survivors
Community Taxonomy and Filters
RESTRICTED
• Job Role
• Organization, Department
• Customer, Partner, Account
OPEN PRIVATE

WebEx Social Home Page

What Makes These
Communities Effective?
Begin With
an End in Mind
Start with a specific
problem to solve
Marry Business
Process With
Social Collaboration
Re-engineer workflow
and process
Drive Behavior
Change
Through communication
and education
Have a Passionate
Owner(s)
Pushing on technology,
process, and culture
Monitor
Effectiveness
and Adapt
Tangible business value

WebEx Social Metrics (April 2013)
Usage
79K a month (18% Y/Y)
68% visit weekly
18K visit daily (105% Y/Y)
Demographic
44% Sales & Services
28% Engineering
58% Americas, 27% APJC
Personalisation
7.6K added expertise
9.1K used a mobile device
Size
10,969 Communities
43% less than 10 users
10% more than 100 users
Purpose
30% Department / Org
29% Project / Program
Membership
53% Restricted
40% Open
6% Hidden
Type
329K Documents
298K Posts
246K Discussion message
18K Community Blogs
7K Videos
Monthly Growth
58K new pieces of content
6% growth of Total
28% users added content
Users Communities Content
68% visit weekly
18K visit daily
90% are small
(< 100 members)
28% users add
content

Governing Community Growth
15 37 72 96 141 272
606
1,052
1,583
2,680
4,257
5,107
7,286
9,279
10,969
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Q1FY10
Q2FY10
Q3FY10
Q4FY10
Q1FY11
Q2FY11
Q3FY11
Q4FY11
Q1FY12
Q2FY12
Q3FY12
Q4FY12
Q1FY13
Q2FY13
Q3FY13
(todate)
1-10 members
11-100
101-1,000
1,001-10,000
10,000+
Limited large open
communities
• Drive Users to the
Site
Restrictions on Community
Creation
• User Training and Best
Practice
• Created Demand
Users free to create their own communities
• Sharp increase in creation
• Growth characterised by community
membership <100 members
Limited Manual Request Click-to-Create

IT Video Strategy
Integration of
Pervasive
Video Within the
Virtual
Experience
Global
Offerings
Integration
with
Non-Cisco
Devices
Broad
Interop
Capabilities
Multiple
Device
Support
Tiered
Video
Entire
Video
Lifecycle

Value of Pervasive Video Portfolio
Immersive and
Desktop/
Personal Video
Choice of life size,
in person or
desktop endpoint
Video Streaming
Video broadcast to
desktop PCs
Unified
Communications
Video calling, Web
Conferencing and
Interoperability
Video Sharing
Creation and
storing of video
content for easy
and secure retrieval
Virtual Events
End-to-end
planning and
support for off-site,
high profile
meetings
• Enable effective
CXO level decision
making
• Build customer
intimacy
• Improve high cost
resource
productivity
• Increase SME
access with high
impact at low cost
• Increase
management
communication
efficiency
• Reduce
interpretation
• Improve retention
• Low loss,
time-shifted
communication
• Enable large group
collaboration
• Communicate
effectively
• Provide ad-hoc,
low cost
• Video capability to
all employees
• Reduce
training costs
• Increase executives
interaction with
employees
• Informal messaging
to broad audiences
• Integrated
webcasting,
breakout
sessions,
discussions, etc.
• Consistent
experience across
all platforms
• Reduction of
traditional
event costs

= FY’11
10,000+ Endpoints
= FY’12
25,000+ Endpoints
400 600
500 800
5000 9000
5600 15000
Immersive
#of units deployed
Cisco on Cisco Proves Pervasive Video
Personal
Multi
Purpose
WebEx

Video Enhances the Collaboration
Experience
Improve Eye
Contact and
Interpret Body
Language
Collaboration
and Globalization
Builds Humanization
and Trust
Strengthens
Relationships
VIDEO

Video Is Booming—Everywhere
100K Calls
per Quarter
Immersive
2M Video Streams
Served To-Date
UC Conferencing Over 200K IP
Phones
Installed
Video Sharing
1.2M meetings
per quarter
IM/Jabber
Over 160K
Users
Over 6K Units
Deployed
Virtual Events
85% savings for
Large Events
Movi Personal
Integrated and Consistent User Experience

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29
0
50,000
100,000
150,000
200,000
250,000
300,000
350,000
400,000
450,000
Immersive Desktop/Personal
Growth of Video Usage
NumberofCalls
Growth of Personal/Desktop
Quickly Surpassed Immersive

Cisco Video Metrics Dashboard
Global Deployment by Unit Type
Utilization Rates for
Public/Private Rooms
Business Value Metrics

Virtual Events Experience
Live Streaming Experience Live Streaming Hosted within a
WebEx Social Community
Moderated
Chat Window
Chat Window

Cisco’s Company Meeting
A Virtual Collaboration Experience
Mobile
Collaboration
(iOS and Android)
Online Video and
Collaboration
(CiscoTV, Cisco Jabber,
Cisco CDN)
8000 Global Online Attendees 7 Telepresence Sites
Over 450 Online Questions 5 Online Polls
82 Digital Signage Endpoints with Live Video

Praise for the Virtual
Events Experience
“Kudos to the technology team for flawless
execution.”
“I want to thank everyone in the Global IPTV team for
your perfect execution of one of the most complex
and ambitious virtual events ever held. Your tireless
work is hugely appreciated.”
“You are INCREDIBLE!!! From Dubai to
Paris, from CTV producer to IT Support,
you have all done an AMAZING job
making this Global Sales Experience
happen. This is the only company, the
only team that could pull it off.”
“Virtual applause for all involved – the
best virtual experience yet!”

Cisco IT Silo’d Collaboration 5 Years Ago
Email Same Time WebEx TelePresence Smartphone

Industry Influencers
Globalization Consumerization of IT Any – Any - Any

Cisco IT Collaboration Portfolio
Unified
Communications
Telepresence
Collaboration
Applications
Customer
Collaboration

Cisco Jabber
IM / Presence, Voice, Video,
Desktop Share
Any Device

Voice Messaging Voice
Cisco IT Users Connect to…
Video Tele Presence
WebEx Conferencing Presence and IM
Calendar Directory

From Silo’d Collaboration to Connected
Experiences
Anywhere on Any Device

Cisco IT
Jabber Deployment of 4/28/13
WebEx Connect &
Jabber
77M Chats / Month
220K Audio Calls / Month
Jabber Video: beginning
stages
Current Jabber
Deployment
iPad: 5,500
Windows: 16,000
Mac: 15,000 (IM, Voice
Only)

Mobile BYOD Strategy
•Any Trusted
Device
•Industry
Standard
Platforms
•Cisco
AnyConnect
and MDM
•Pervasive
Wireless and
ISE
Scaled
Architecture
•BYOD-Only
Smartphones
and Tablets
•Corporate and
Personal
Service
•Strong Rules of
Use
Flexible Liability
•Global
relationships
•Pro-active cost
optimization
strategies
•Industry-first
pricing models
Service
Providers
•Demand
Progression
•Enterprise and
LOB Selection
•Future
Enterprise
Store
Robust App
Lifecycle
•Self-Service
Content
•One to Many
Interactive
•Traditional One
to One
Social Support
•Simple and
Targeted
Messages
•Event Driven
Timing
•Multimedia
Packages
Proactive
Communications

Cisco IT BYOD Architecture
Devices
iPhone TabletsAndroid BlackBerry Virtual Clients Desktop/Notebooks
Device Security Encryption Behavior Analysis Anti-Virus Backup
Connectivity Service Providers External Wi-Fi Internal Wi-Fi Wired
Secure Connectivity Cisco Access Control Server Cisco AnyConnect VPNNative Identity Management
Policy/Management Mobile Device Management Cisco Identity Services EngineDesktop Device Management
App Delivery Software
DeliveryCisco ACNS
Client
Apps
PPTWord Excel Exchange Clear
Case
Directory Bus
Apps
WebEx
Social
Blogs Meetings Jabber
Web Apps Port
als
Local
Exchange
Unstructured
Data Cache User ProfileData
Provisioning&Management
CiscoEnterpriseStore
VXI
Cisco technology

Mobile Devices (BYOD)
Corporate Laptops (CYOD)
82,559 31,321*7,365
Corporate VXI Endpoints
3,101
Other15,987 32,780 11,222 834
Cisco’s Any Device Landscape (April 30,
2013)
5,401
* Apple Mac figure is adjusted down from last month due to some machines being counted more than once in error

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 45
Rules of Use
Our Rules
1) Cisco IT can remote wipe your entire
device, including personal data
2) We will enforce a 4 digit PIN and 10
minute timeout
3) You need to call the helpdesk
immediately if you lose your device
All users must agree to the
Rules of Use when signing up
for service
There is no IT jargon – the
rules are simple for end-users
to understand
Cisco has a trade off between
employee trust and IT control

Last year’s mobile data
usage was eight times the
size of the Internet in 2000
There will be more mobile
devices than people on
earth by the end of 2012
In 2016, the average
smartphone will generate
2.6 GB per month – 17x
today’s average
Tablets will generate
almost as much data in
2016 as the entire global
mobile network in 2012
By 2016, 71% of the
world’s mobile data will be
video
2012 Cisco Visual Networking Index

IT Mobility Community
Where Mobile and Social Converge
Results
200 pages
(75% reduction)
Purpose-Built
Workflow
33% higher
satisfaction
100% more devices
47% more users
53% fewer cases
Metrics
New Features
Click to Chat
(with a Help Desk expert)
DiscussionsHot Topics
33% lower per user cost
Results over two years

Setting Up Your iPhone
Six steps for
novice and
intermediate
users
Quick Start
guide for
advanced
users

Six Easy Steps
1. Initial Setup 2. Set Up Mobile Mail 3. Install AnyConnect
4. Set Up AnyConnect 5. Configure AnyConnect 6. Install Apps

Expectations from Future Workforce
Cisco Connected World Technology Report -- Nov 2011
(Interviews with 1400 college students, 1400 young professionals globally)
People Are Falling In Love with Their Mobile Devices
• Two-thirds of college students and more than half of young employees say a mobile
device is the “most important technology in their lives”
• Half say they would rather lose their wallet or purse than their mobile device
• More than 3 of every 4 employees have multiple devices, and 1 in 3 employees uses
at least 3 devices for work
New Workplace Currency: Convergence Is Expected
• 1 in 3 college students and young employees want social media freedom, device flexibility,
and work mobility over salary in accepting a job
• More than 2 of 5 college students/young employees would accept a lower-paying job that
had more flexibility with regard to device choice, social media access, and mobility than a
higher-paying job with less flexibility
• More than half of college students said that if a company bans access to social media, they
would either not accept a job offer or would join/find a way to circumvent corporate policy

Market ‘Buzz’ on App Stores!
• Apple App Store
• 775,000 apps
• Downloads
- 20bn in 2012
- 40bn since launch
- 328m on
Christmas Day
EnterpriseConsumer

Access to Storefront from
all OS & device types
Personalised & user
friendly Store for all IT
Services
Tied to Enterprise
Service Management
Automated and seamless
back-end service
provisioning
Pervasive Enterprise
Security
(versions, enforcement,
trusted devices)
Cisco eStore
Re
Entitlement Approvals TaxonomyChargebackReporting
Desktop SW
Mobile
Apps Desktop
HWCollaboration
Services
IT
Infrastructure
Mobile
HW
Cisco eStore

User Management (incl. Admin functions)
What We Gain from our Cisco Cloud
Portal Foundation
Categorization
Single Location for Subscription Metrics
Approvals & Approval Management
User Entitlement
Single Location for Service Catalog
Provisioning Automation

Software NetworkDevices
Content
Management
Telepresence
& Video
Conferencing
Video - Live &
On-Demand
Web
Conferencing
WebEx
Social
Instant
Messaging
Email &
Calendaring
Web Applications
& Accounts
WebEx Social
Apps
Mobile
Apps
Desktop
Software
Partner
Connection
(Extranet)
Home & Remote
Access
Corporate
Network
IP Phones
& Voice
Smartphones &
Tablets
Printers
Laptops &
Desktops
Strategic
Innovation &
Product
Validation
Database
Hosting &
ERP
Datacenter
Computing
Datacenter
Network
CITEIS Application &
Web Services
Devices Collaboration
Software &
Apps Network
IT Infrastructure &
Platform Services
Cisco eStore – Service Taxonomy

Software NetworkDevices
Content
Management
Telepresence &
Video
Conferencing
Video - Live &
On-Demand
Web
Conferencing
WebEx Social
Instant
Messaging
Email &
Calendaring
Web Applications
& Accounts
WebEx Social
Apps
Mobile
Apps
Desktop
Software
Partner
Connection (Extranet)
Home & Remote
Access
Corporate
Network
IP Phones
& Voice
Smartphones & Tablets
Printers
Laptops &
Desktops
Strategic
Innovation &
Product Validation
Database Hosting
& ERP
Datacenter
Computing
Datacenter
Network
CITEIS Application & Web
Services
Devices Collaboration Software & Apps Network
IT Infrastructure &
Platform Services
Service Taxonomy Alignment
Remedy SRM
WebEx Social
Cisco eStore
Support
Central
Taxonomy alignment
&
consistent experience

estore.cisco.com - Today

estore.cisco.com - Future

© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 59
2H FY13Q2, FY13
eStore (platform)
CWP native UI reskinned
• eStore for Mobile launch
(V1)
• Retire App Center
• Webex Social Topic Pages
go-live
Improving our ordering capabilities
1H FY14
eStore for WxS
On boarding Services & Offerings
** Uncommitted – analysis work in progress
Virtual
Desktop
Office
Extend
•IaaS
•PaaS
Mobile
Apps
• Infra Provisioning
• IaaS & PaaS +
• Storage Automation
**
WebEx
Conferencing
Jabber for
Windows & iPad
Desktop
Software** Jabber for
Android &
iPhone
Planning in progress
• eStore for Mobile V2 & V3
**
• eStore upgrade to CP 10.0
**
• eStore for WxS
improvements **
• Retire App Fridge **
Detailed planning &
prioritization underway for
FY14.

Cisco EasyApps
@Work

EasyApps Delivered
ALLEMPLOYEES
Cisco Maps (pilot)
Cisco Travel
Network (CTN)
Completed
Activities -
Learning
CPC Plan & Goals
Current
Registrations –
Learning
Find Learning
Hotel Directory
My Cases
My Employment
Info
My Employment
Info
My Expenses
My Expenses
My PTO
My PTO
My Stock
My Team PTO
(pilot)
My Timecards
Support Central
Topic Destinations
Workplace
Locations
World Clock
PERSONA
CMMC (Cisco
Mgmt Metrics
Center)
Manager Tools
Management
Central
My Approvals
My Approvals
My Team
FUNCTIONAL
Engineering Bug
Social
ELT Quality
Metrics
Product Quality
Sales – My
Bookings
Sales – My
Commissions
Sales – My Sales
Notifications
Sales – SE
Requests &
Assignments

Q4 FY13 Commitments
New Applications
All Employees
Cisco eStore (pilot)
Fixed Asset Management
My Stock (GA)
Workplace Locations
Persona
My Team
Functional
ELT Quality Metrics
Enhancements
All Employees
My Cases (bug fix)
My Timecards (add’l countries)
Support Central (menu automation)
Workplace Locations (Book Conf Rms)
Persona
My Approvals (add’l systems, proxy)
My Team (deep links)
Manager Tools (tool tips)
Functional
Engineering Bug Social (test/release)
Product Quality (executive metrics)

EasyApps – Employee Experience
Apps and experiences for any
device
Smartphones
Tablets
Laptops and
PCs

My Expenses
Provides
employees with
easy access to
PTO balances
and simplified
request process
Simplifies the
expense process
and allows for
integrated
workflow from
multiple systems
My Paid Time Off
Quick access to
online support
information
provides ease of
use and results in
cost savings for
support
Support Central

EasyApps Productivity Savings
3 Clicks 6 Clicks
15
Clicks
Requesting PTO Assigning Bugs
24
Steps

Vision for Content at Cisco
Highly Effective
Search
Simple, Intuitive
Way to Share
Information
“My Content”
Everywhere
Information
Comes to Me –
Integration into
Workflows
Make Content Work for Me!

Content Metadata
Content Overview
Content Consumption (Web, Mobile, Applications)
Content Storage
Content
Creation
Content
Publishing
Content
Findability
Content
Management

Content Management & Access - Services
Content
Creation
Documents
Tech Writers
Marketing
Videos
Publishing
Adobe
Eng. Process
Marketing
Findability
Search
Topic
V-Search
Content
Mgmt
Documentum
EDCS
WebEx Social
Cleanup &
Archive
Access &
Mobility
Content
Virtualization
WebEx Files
WebEx Social

Search is not a technology, it’s a process

Effective Content Findability
Garbage In, Garbage Out
Structure the data for
Findability
“onomies and ologies”
Powerful and flexible
Search Engine
Tweak and Tune
Results

1995 2005 20122000
Source: Cisco IBSG, 2013
Web 1.0 +
2.0
Internet
Solutions
(until 2010)
Collaboration
(2012): 2.6B
Information
Sharing Transactions Interactions Collaboration
Cisco’s Productivity Journey
FY95 Through FY12

So what was this worth to Cisco…and how
did we calculate the benefits?
Cisco FY2012 Benefits (Gross) = $2,811M
$662M
$1,107M
$82M
$959M
• Avoid travel
• Reduce real estate
• Reduce support costs
• Scale expertise
• Increase customer intimacy
• Enhance executive communication
• Create new
revenue streams
• Reduce travel downtime
• Reduce commuting
• Find people faster
• Find information faster
• Shorten sales cycle
• Speed time to market
• Reduce delays in
decision making
The Key Drivers of Cisco Collaboration Value
Reduce
costs to
improve
profitability
Save time
to increase
efficiency
Speed
process to
increase
agility
Transform
business to
increase
growth

Cisco Collaboration Initiatives:
Quantified FY12 Benefits and Costs
Initiative Focus
FY12 Benefits,
$ Million
FY12 Costs,
$ Million
Companywide Collaboration Foundation $1,575 $189.5
Sales $611 -
Services $151 $11.9
Engineering $439 $0.4
Supply Chain, Operations, IT and HR - -
Corporate Communications, Marketing, Other $35 -
Total $2,811 $201.8
In FY12, Cisco Achieved $2.6B in Net Benefits from Collaboration Solutions
Net Benefit = $2.8B - $202M = $2.6B
Benefits ~14X Costs
With Collaboration
Foundation in Place,
Incremental Costs Very Low

Leadership
Beyond
Technology

Leadership Beyond Technology
• WebEx Social
• Video
• Unified Communications
• TelePresence
• Instant Messaging
• Access to transformational systems
• Security
• Print
• Scalable,
integrated
processes
• Services
framework
• Business value
• Leadership
• Change
management
• Governance
• Transforming how
we work
Process Culture
Technology

Communications and Collaboration
Steering Committee
The C & C Cross-Functional Steering Committee drives
innovation and success in communication and collaboration at Cisco
Sheila Jordan
IT
Co-chair
Jim Grubb
GMCC
Co- chair
Marisa
Chancellor
IT
Glenn
Schleicher
Services
Rick Hutley
IBSG
Kris Cowles
Engr
Benjamin
Renaud
Engr
Kevin Scott
GMCC
Lance
Perry
IT
John Graham
SE Sales
Kathryn
McTighe
Comms
Colin
Seward
IT
Vishakha
Radia
Engr
Jennifer
Cheung
Sales
Bailey Szeto
IT
Chris
Bodlovic
HR
Leslie
McKnew
Legal
Bill Bragg
Products/
Services
Sam
Burrough
Internal
Comms
Randy
Jewell
IT
Bob Merry
HR
Jackie
McCormack
GMCC

METRICS
SUSTAINABLE VALUE
Eight Steps to Collaboration
Develop your vision (3 to 5 years)1
Develop an “enterprise” architecture approach2
Deliver key foundational prerequisites:
Employee directories
Pervasive security—single sign-on
Unified communications
3
Assemble accountable cross-functional business leadership team4
Identify critical business opportunities or “pain points” (develop value hypotheses)5
Create an annual integrated technology roadmap (deliver every 90 days)6
Deliver value-added business applications that “surprise and delight”7
Need both “top down” and “bottom up” sponsorship8
Change Management
Policy
Governance
Communications

Complete Your Paper
“Session Evaluation”
Give us your feedback and you
could win 1 of 2 fabulous prizes
in a random draw.
Complete and return your
paper evaluation form to the
room attendant as you leave
this session.
Winners will be announced
today.
You must be present to win!
..visit them at BOOTH# 100

The New IT – Empowering Your Next Generation Workforce

Empfohlen

Empfohlen

Weitere ähnliche Inhalte

Was ist angesagt?

Was ist angesagt? (20)

Ähnlich wie The New IT – Empowering Your Next Generation Workforce

Ähnlich wie The New IT – Empowering Your Next Generation Workforce (20)

Mehr von Cisco Canada

Mehr von Cisco Canada (20)

Kürzlich hochgeladen

Kürzlich hochgeladen (20)

The New IT – Empowering Your Next Generation Workforce