1. Page 1 of 3
Cynthia Lauing
253 Ironwood Dr., Bloomingdale, IL 60108
Home (630) 924-7795 ● Cell (847) 312-7737
cindylauing@sbcglobal.net
Manage and oversee Human Resources department ensuring company is compliant with both state and
federal laws. Advocate in communicating policies, events, and benefits to all level of employees from
executives to non-exempt employees.
WORK EXPERIENCE
Grand Victoria Casino, Elgin, IL
Human Resources Manager 1999-Present
Employee Relations
 Consult with department managers to determine disciplinary action needed for respective
employees
 Coach employees on how to enhance and/or guide them to correct performance issues
 Investigate allegations of harassment and determine disciplinary action, if needed
 Advise and train management of Federal and State laws, such as Family Medical Leave Act
and Victims’ Economic Security and Safety Act
 Communicate with employees to ensure reasonable accommodations are being made in
accordance with applicable law
Recruiting
 Prescreen applications based on specifics of the job requirements, resulting in a decrease of
turnover to approximately annual 15%
 Assist management in determining effective interview questions and evaluations to determine
most suitable candidate for position
 Work in conjunction with Director level management and General Manager to determine
staffing levels and how to sustain those levels
Policy Oversight
 Review, update and revise employee handbook to ensure compliance with both state and
federal laws
 Implement and communicate new policy changes to employees, as needed
 Created job descriptions for over 125 exempt and non-exempt positions and evaluate these
with department managers on an on-going basis
 Review, detect and implement changes to correct inefficiencies within Human Resources
department processes, such as I-9’s, employee background checks, leaves of absences, etc.
 Assisted project manager with implementation of Great Plains software in conjunction with
outside consultants, Accounting and Information Technology departments to ensure data was
accurately transferred from RS6000 system

2. Page 2 of 3
Cynthia Lauing (630) 924-7795 or (847) 312-7737
Benefits Administration
 Liaison between insurance broker and company health committee to ensure compliance with
Affordable Care Act as well as with balancing annual health renewal costs to meet the needs
of the company as well as employees
 Communicate all health benefit options, changes and costs to employees
 Worked with finance department and health insurance broker to create a smooth transition
from a fully insured health plan to a self insured health plan
 Performed full audit on dependent insurance coverage and was able to identify 3% of
dependents ineligible for coverage, resulting in a savings to the company
 Current Investment Committee member with on-going review of 401(k) plan and
communicator of benefit to employees
 Assisted in re-evaluating 401(K) plan and was lead liaison for trustee and service provider
transition, which established a program with more funds options and investment options
which employees perceived as a better benefit
 Established on-going review of OSHA 300 identifying trends, resulting in annual decreases
of recordable injuries/illnesses since 2005
Bank One, Bloomingdale, IL
Assistant Banking Center Manager 1989 -1999
 Interviewed, hired and assisted in training team members for banking center
 Trained, advised and acted as key liaison to local branches during merger (First Chicago to
Bank One) to ensure a smooth transition during consolidation period
 Supervised, trained and motivated a team of 25 employees to improve customer service,
resulting in a 35% improvement in secret shopper scores
 Scheduled employees based on data collection to ensure staffing levels were efficient, based
on recorded number of historic customer interaction
 Started as a teller and was continuously promoted throughout tenure
EDUCATION
Masters in Business Administration, Elmhurst College
Bachelor of Science in Management emphasis in Human Resources, Elmhurst College
CERTIFICATIONS
Professional in Human Resources (PHR)
SHRM-CP
BUSINESS AFFILIATIONS
Society for Human Resources Management (SHRM) member 2001–present
Northwest Human Resources Council (NHRC) member 2004–present
Illinois Fox Valley SHRM member 2006-2007
Assistant Membership Chairperson 2006
Chicagoland Human Resources Management (CHRM) member 2001-2004

3. Page 3 of 3
VOLUNTEER
NHRC Board Member (Membership) 01/2015-Present
United Way volunteer for Reading Buddies, School District U-46 08/2012-05/2014
DuJardin Elementary School PTO, Treasurer 08/2008-07/2011