Charles Markel has over 31 years of experience in retail management. He has held several roles such as Assistant Manager of Business Development, Retail Sales Supervisor, and Retail Supervisor. Currently, he volunteers with the Dillsburg Area Soccer Club where he serves as the Recreational Soccer Coordinator, Futsal Coordinator, and as a board member and head coach for their academy. He brings skills in staff management, strategic planning, budgeting, client communication, and market analysis.

1. Charles Markel
1155 Park Avenue
Dillsburg, PA 17019
717-460-4953
charles6952@hotmail.com
Professional summary
I am an innovative and proactivemanager offering 31 years of retail experience. I have converted sales leads
and effectively managed multiple territories, with exceptional Big Box Retailer expertise and top-notch
communication abilities.
EmploymentHistory
Advantage Sales and Marketing
Assistant Manager of Business Development June 2018 August 2019
 Established business development strategies based on company targets, product specifications,
market data and budget factors
 Capitalized on industry and marketplace trends to strategize solutions and enhance business
operations
 Providedresearch and development on grocery products to showcase benefits and retain customers
 Helped incorporate product changes to drive customer engagement and firm profits
Retail SalesSupervisorMARSPetcare DRT March 2015 to June 2018
 Assisted customers by answering questions and fulfilling requests
 Mentored and trained 10-member sales team in applying effectivesales techniques and delivering top-
notch customer service
 Exceeded sales goals and accomplished business objectivesby inspiring staff and promoting target
products
 Assessed sales reports to identify and enhance sales performance, support inventory oversight and
capitalize on emerging trends
 Submitted reports to senior management to aid in business decision-making and planning
Retail SupervisorMerckPharmaceuticalsDRT September 2014 to March 2015
 Operated within budgetary constraints, participated in development of annual budget forecasts and
reconciliation of operating budget
 Monitored and created control reporting to trackperformance of system and process integrity, vendors,
and internal workflow
 Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving
problems, and followingup with potential and existing clients to ensure satisfaction
 Organized daily workflow andensured appropriate staffing to provide optimal service
 Applied core knowledge, to effectively andpromptly communicate sensitive or technical information
while adhering to regulatory and corporate privacy guidelines
Retail SalesMerchandiserMARSChocolateDRT August 2012 to September 2014
 Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving
problems, and followingup with potential and existing clients to ensure satisfaction
 Cultivated productive relationships withclients to increase profits and expand customer base

2.  Providedanalytical rationale to identify, develop and implement activities within allocated accountbase
 Helped foster culture of customer centricity by aligning with product, marketing, operations, finance
and executive teams to drive initiatives centered on customer success
 Performed duties and provided service in accordancewith established operating procedures and
company policies
SpacePlannerAholdCorporateOffice May 2012 to February 2013
 Followedprocedures, documentation, instructions and Audit & Business Controls guidelines fromboth
client and company
 Positioned as go-to person forup to 6 staff members, troubleshooting complex customer service issues
promptly
 Maintained historical records by documenting system changes and revisions
 Completed activities and met target deadlines to meet financial goals and execute successful consumer
engagement
 Ensured workaligned with service levels agreed and client requirements
Skills&Abilities
 Staff management  Strategic Planning
 Budgeting  Client communication
 P&L Management  Market analysis
 Marketing & Advertising  Invoicing& Billing
 Classroom Instruction  Progress Reporting
 Technical Assistance  Self-motivated
 Database Entry  Scheduling & Calendar Management
Volunteer
DillsburgAreaSoccerClub August 2017- Present
 Recreational SoccerCoordinatorandLeadTrainer
 Futsal CoordinatorandLeadTrainer
 DillsburgAreaSoccerClubBoardMember
 AcademyHeadCoach
Centre County Soccer June 1995- June 1997
 HeadCoach for U10 Boys
Blair County Special Olympics June 1993- June 1995
 HeadCoach
Altoona Soccer Club June 1992- June 1995
 BoysHead Coach U8, U10
 AdultLeague Player/Coach
 USSF CertifiedReferee
Altoona AYSO June 1988- June 1992
 Divisional HeadCoach

3.  CertifiedReferee