1. Christopher Taylor
Customer service
Hampton, VA 23666
Chris.mtaylor92@gmail.com - 757-2304462
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry
callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily
with internal partners in accounting, field services, new business, operations and consumer affairs divisions
Authorized to work in the US for any employer
WORK EXPERIENCE
Inbound Customer Service Representative
IBEX Global - Hampton, VA - September 2015 to December 2016
Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer
inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues.
Customer service Rep
PORTFOLIO RECOVERY ASSOC - Chesapeake, VA - September 2013 to August 2015
Determine reason for issue with collection efforts, review account, and take appropriate action to resolve issue.
Record information into automated collection software; Obtain and review appropriate correspondence and
documents pertaining to account; Process payments received via either email or phone accurately. Maintain a
non-representative owned account queue, establish payment schedules and deadlines; Determine interest to
be charged on overdue amount; Settle account within limits of settlement authority or confer with supervisor.
Film Crew
AMC Entertainment - Media, PA - April 2012 to August 2013
19063
Make certain guest service is friendly, helpful, and fast Maintain facilities that are clean, safe, and in good
repair Provide an experience that is comfortable, distraction free, and picture perfect. Serve fresh, appetizing,
and properly prepared food and beverages Organize film crew placement for each theater function Answer
questions from guests and resolve any concerning with other functions as instructed by the General Manager
Uphold AMC's high standards and deliver entertaining companywide programming Effective leadership and
training skills. Persuasive written and oral communication skills along with strong analytical skills Ability to
effectively delegate and follow up with film crew Proficient guest service, administrative, and follow up skills
Equally comfortable communicating and working with guests, supervisors, peers, subordinates, vendors, or
partners Ability to consistently meet deadlines in a timely fashion Standing, walking, lifting, twisting, and
bending on a frequent basis
EDUCATION
High School Diploma in Information Systems

2. Tidewater Community College - Portsmouth, VA
2011
SKILLS
Microsoft Office (8 years), Microsoft Word (8 years), Microsoft Excel (8 years), Microsoft Powerpoint (7
years), Microsoft Powerpoint (8 years), Microsoft Office Suite (8 years)
CERTIFICATIONS/LICENSES
CPR certified
June 2016
ADDITIONAL INFORMATION
Skills
● Database design
● Excellent problem-solving abilities
● Windows
● Data privacy applications
● System upgrades
● System backups
● Data backup and retrieval
● Network upgrades
● Adobe Flash expert
* Worked with organization with children for 3+ years