Role Accountability is good. Personal Responsibility is great. Accountability is about managing roles. Personal Responsibility is about leading change. When you focus on Accountability > Responsibility you get unhappy people and low performance. When Responsibility > Accountability you get happy people and amazing performance.

1. Accountability ≠ Responsibility

2. Execu4ve Summary
Role Accountability is good. Personal Responsibility is great.
Accountability is about managing roles. Personal Responsibility is about
leading change.
When you focus on Accountability > Responsibility you get unhappy
people and low performance.
When Responsibility > Accountability you get happy people and amazing
performance.

3. Accountability
Responsibility
Role
Personal

4. Accountability
is
Ver6cal
How
we
managed
before
complexity
…and
s7ll
the
dominant
mental
model

5. How
anything
REAL
gets
done
in
a
complex
world
And
the
mental
models
are
young
Responsibility is Horizontal

6. Tradi4onal Accountability Mindset
Results you care about most
Results they care about most

7. Shared Responsibility Mindset
Results you
care about Most
Results they care
about Most

8. Credible Threat

9. Credible Trust
& Commitment

10. Them Us
Scarcity

11. Expansive

12. Extrinsic

13. Intrinsic

14. Determinis4c,
Linear

15. Adap4ve, Empirical

16. When
Accountability > Responsibility
Unhappy
People
Low
Performance

17. When
Responsibility > Accountability
Happy
People
Amazing
Performance

18. Think about it
As a leader…
Am I driving accountability into the organiza4on in a
way that increases fear and thus drives personal
responsibility out?
Am I clear on the dis4nc4on between being held to
account and feeling an internal sense of ownership?
How can I prac4ce Responsibility > Accountability?
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2015
Partnerwerks
Inc.
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